"HORRIBLE!!! I purchased an item that does not work and thats just the beginning. It took 9 days to receive some RMA Number just to allow me to return the defective item. I had to finally call the company to receive this number which took over 15 minutes on the phone. Now, I am told I have to mail the package back to California where they will test the product for up to two weeks before a replacement will be provided. This is HORRIBLE customer service and an insult to test this item which did not work directly out of the box. I notified them that the item did not work the day it arrived in the mail and now I have to wait months to receive a replacement?????

UPDATE 12/19/2009: STILL WAITING FOR A WORKING REPLACEMENT AND NO ONE RETURNS MY CALLS FOR WEEKS NOW. NO RETURN E-MAILS, NOTHING..LOOKS LIKE I GOT SCAMMED!"

"Received order in a timely manner. So far under moderate use the unit powers my phone for about nine hours. The unit DOES NOT work while connected to a charger, the phone will give an error message each time. I called customer service to talk about this but got no one and got no return call. For $25 it's not a bad deal. I have yet to use it for its main purpose which was to extend the life of my phone during a round of golf while using the Golf Shot application. Time will tell on that. Overall, its not bad for $25."

"Decent deal on my Samsung Eterinty data cable . Shipping was faily good (4-5 days) , even though my ordered still showed "pending" .
If HandHeldItems can fix thier order-updating system abit , Iam sure this would help out on thier site/customer reviews ; and make everone that much happier .

For now I recommend them . "

"This store has horrible customer service, and the packaging and shipping department is even worse! AVOID THIS STORE!

This was my first time ordering from Handhelditems, and will most likely be my last. After placing my order, a package was delivered according to the estimated timeframe. However, inside that package was the wrong item, it was NOT what I had ordered.

I quickly sent off an email, hoping to just have everything cleared up and the correct item shipped immediately. After waiting another 3 days without a response, I tried to call them up. I finally got on to customer service, and the trainee (with the manager listening in) promised that the correct item would be shipped out in the next couple of days, when the item is in stock. I said fine, I could've used it on my flight, but it wasn't absolutely necessary, so I gave them a break.

2 weeks later, and I've still not received the item!!!!
I called customer service, and guess what? The mailbox is full, and they're not taking calls!!!!! I checked on my order, and nothing new has been updated on it, and no new tracking number.

I'm about to just cancel the whole thing, and be done with this company. Thanks for nothing!

AVOID THIS STORE! AVOID THIS STORE! AVOID THIS STORE! AVOID THIS STORE! AVOID THIS STORE! AVOID THIS STORE! AVOID THIS STORE! AVOID THIS STORE! AVOID THIS STORE! AVOID THIS STORE! AVOID THIS STORE! AVOID THIS STORE! AVOID THIS STORE! AVOID THIS STORE! AVOID THIS STORE! AVOID THIS STORE! AVOID THIS STORE! AVOID THIS STORE! "

"Ordered 2 products, charged for both, only one was shipped. Emailed customer support 3 times, no response for 3 weeks. Getting money back via credit card."

"The product was sent to my grandson in a timely manner and performed as advertised. The follow-up to the order was and is very business like. Great. Quite satisfied with the transaction."

"Buyer beware! This company does not directly ship all of their items. On my order before last, I never received one small item ($4.95) No big deal I thought, so I'll just order another one while they sorted it out as I could use two of the items. Anyway, Customer service was very short and uninformative. It took multiple emails just to understand what they were doing to resolve the issue. It has been more than a month now and I have had the second of the two items for over two weeks and no sign of the first ordered item. I normally spend over $50 per month with this company and have recomended them to countless freinds and family. Not anymore. Their customer service will not returm my emails anymore!!!See email history with customer service below:

Sent: Monday, November 02, 2009 3:24 PM
Subject: Enquiry from www.HandHeldItems.com
Full Name:Brian@ XXXXXX
Type Of Inquiry: Missing Item In my Last order
Enquiry: I have not received an item from my last order.

1 x BlueLounge Cableyoyo (SINGLE PACK) - Black $4.95

AS you sometimes ship items separately I normally wait a week or so before I worry, but I have gone through all of the packages sent with this order and the item did not get shipped. Please send me the item that you owe me as I love your company and recommend it to all of my friends and colleagues. I do not want to take my business elsewhere.
Thank you,
Brian -------

From :Customer Service HandHelditems ****@**** Nov 3
i have put the request in for the tracking number on this order.and get the update tracking for us both.


From: Brian @XXXXXX Nov 10
I don't think you understand, I did not receive the item but I received all other items. I just ordered another one. Please credit me for the missing item.
Thank you


From: Customer Service HandHelditems ****@**** Nov 10
that the one i'm talking about not the new order you have place yesterday but the one on the 10/14/2009


From: Brian @XXXXXX Nov 10
I'm not following what it is you are doing. The order I placed on 10/14 was incomplete. I did not receive the item listed below. It was not in either of the packages that were shipped. This is simple...Send me another to replace the missing item. I have already place another order today that includes one of these items.


From: Customer Service HandHelditems ****@**** Nov 10

that is what i'm talking about i need to find out where the first one that you order is and then so i can have them refund the first one to you and ship out the new one.But i have to await a reply from where this item is shipping from so i can tell you more on the first order and why it was not ship out to you.

From: Brian @XXXXXX Nov 11
Ok I understand now. Thank you very much for your speedy service


From: Brian @XXXXXX Nov 18
Hi,

I haven't heard anything back yet as to where my missing item is yet. It has been over two weeks. I did receive the item that i re-ordered (and paid for again) Please send me the item or credit me for the item. This will be my last email on the matter. You will loose a very good customer if you do not make this right.

Regards,

Brian -----
"

"customer service is horrible. getting someone on the phone next to impossible. waited on hold excessively, left messages that weren't returned, wrote 3 emails and problem still not resolved. item description was wrong and item received did not fit the model i have, even after i wrote in the notes of the order to please contact me if it wouldn't fit my model. still unresolved at this point and have no idea after 2 weeks if it will. "

"DO NOT BUY from HANDHELD--- !!!!!!!!!!!!!!!!
Incompatible item, NO REPLY TO EMAIL or TO PAYPAL DISPUTE !!!!!!!!!!!!!
What a JOKE !!!!!!!!!!! Time to call the BBB.
Buyer: bammbammfran"

"Item came as described. Couldn't find this cool cover in the store!"

"I ordered 3 items, received 2, one was the wrong item. I've sent 3 emails and make several phone calls only to recieve nothing from the email and voicemail from the phone calls. I would certainly avoid this "business." I've had to resort to contacting me bank to mediate a refund. "

"The batteries arrived as promised and service of the retailer was fine.

The batteries themselves are disappointing as they do not connect easily and have to be held in place to work, a pain. Also they only recharge the iPhone to about 55% of capacity and then quite slowly."

"Received a wrong item, filed RMA request twice, call them several times, no response. They have no customer service or RMA."

"I have ordered from Hand Held Items 2 times now and have had no problem. Both times I received my products very quickly. I placed my order on Halloween (saturday) and received it on Wednesday!
Love this business site.. I do recommend it to friends as well. Prices are great too!! My friend loves her blackberry case we ordered. "

"Shipped my items immediately, I got them within 2 days! Perfect, I would definitely recommend and buy from them again!"