"WILL NEVER ORDER FROM THIS COMPANY AGAIN. ORDER WAS SHIPPED 1 WEEK AFTER RECEIVED TRACKING #. WHEN ORDER WAS RECIEVED FINALLY IT WAS MISSING 2 CASES THAT WENT TO THE HIGHNOTE. EMAILED MULTI TIMES NO RESPONCE FINALLY GOT THEM ON THE PH SAID THEY WOULD SHIP THE 2 CASES OUT THAT DAY STILL WAITING..."
"I can't say enough good about my experience with Hand Held Items. I purchased a Combo Accessories pack for my son's new Dare phone and an additional silicone cover for it as well. I placed the order and the very same day I received information that my order would be shipped and had the entire order in my hands in only a few days. Prices were very reasonable and the service is top of the line. I have bookmarked the site and I am sure I will return to purchase from them again."
"Twice I have ordered ipod touch2 accessories from HandHelditems. Both times the experience was positive. Low cost and fast delivery to my home, as well as great product, will keep me coming back for future accessory needs! "
"I paid $20 for "priority express" shipping which indicated (2~4 days). Then come to find out they ship "3-day select" for their "priority" shippings. Why did I pay extra $20 for something I don't get until a week later!? It shouldn't have even indicate 2~4 day shipping on there if they just want to make some extra cash on the shipping!!"
"I received my order in good time but part of my order was incorrect. I orderd two screen protectors and received the incorrect ones even though my invoice has the correct ones listed. I emailed the company TWICE and NEVER received a response. How ridiculous. Also, I ordered a car charger which after 3 uses started falling apart, pretty pathetic. I would probably only buy cases from this store since they are the same ones sold at the stores but cheaper prices. Otherwise I would go elsewhere for any other item."
"I am happy with the quality of the merchandise I recieved. However, the service and delivery time were pathetic. I have been ordering items online for almost 10 years now and this is by far the worst experience in terms of timed delivery of the product. I placed an order on the 1st of March and did not recieve my shipment until well over 2 weeks after that. Customer Support took a couple of days to respond to my question about the status of my order and where it was in transit. I made my purchase in order to buy items to protect my new touchscreen phones for me and my wife. I ordered the phones on the same day as the items for HHI. The phones were there two days later but I had to wait an additional 14 days for the protective items I had purchased. After waiting a week, I had to break down and go to the mall and purchase the same items I had purchased at HandHeldItems (since they had not yet arrived). Bottom line is I would not recommend this company because their delivery time was terrible (worst I have ever experienced), their costumer service was lacking (email reply seemed automated and all they could tell me was that it had been sent), and the end result is that I had to purchase the same items locally (more than doubling my expense as I have two of each of the items I wanted) because they couldn't deliver in a timely manner."
"I ordered the black leather case for my Acer Aspire and I could not be more happy with the product and the service I received. The price could not be beat ($16.99) and I received the product very fast in the mail. I will definitely order from them again."
"I ordered a case cover for a LG Shine and a USB cable for the same. I received a phone call the next day saying they did not have the case cover in stock and offered me an alternative. Personally, I was appreciative of this rather than just having them send the one item and tell me the other was on backorder. Received the shipment 2 days later. Overall, was happy with my experience."
"Excellent Service, fast shipment!!! Highly recommend, would do business again."
"Ordered a Kroo Fuze iPhone case on 2/27. Received in good time on 3/4. I didn't have any issues and the product bears the brand name. I wish I had read up on this company before ordering, which is something I try to do ALWAYS, but I navigated to the site via DEALMAC. COM. I assumed my trusted money saving gurus wouldn't steer me wrong but never thought they would be recommending purchases through a site that had appalling reviews. Shame on you DEALMAC!! I guess I was one of the lucky ones, but in respect to all the reviewers, I must give a neutral rating..."
"I received the items ordered no problem - the issue I have is that when I tried to process a RMA within the 30-days twice on their web site it failed. I even tried talking to one of their customer service reps and he refused to do anything for me. He said I had to go online for an RMA. I disputed this charge and they still gave me a hard time. Awful customer service and I would never buy from them again!"
"this place suck ass, i agree with all of you that said it suck. never got item at all. would never buy from again.suck balls"
"Missing item with appalling lack of any kind of customer service. "It is the post office's fault," was the repeated refrain, with no desire to make it right or own the problem. Which might be fine if it had been shipped with any kind of positive signature delivery instead of just delivery date confirmation. My impression is they are the exception that proves the rule -- we have come to expect ownership and responsive service on the Internet like we would in a store.
Anyway, they said it shipped promptly (the same day I ordered!), so if it arrives for you without problems, you would like their responsive fulfillment. "
"Placed an order for an iPod Touch case with this merchant. The item was received in good condition. It seems, however, this company operates as a drop-shipper, similar to Buy.com. They don't actually stock and ship products themselves. HandHeldItems' Web site says they're based in Southern California, but my case was shipped directly from the manufacturer, who is based in Tampa, Florida (postmark on the shipping box confirms this). Further, the case I ended up buying would have been less expensive had I purchased it directly from the manufacturer. In the end, I'm very satisfied with the product and pretty unsatisfied with the reseller. I would not shop at this store again."
"Great items at great prices. "