"On December 28, 2008 I ordered a car charger and an A/C adapter for my Samsung M320 mobile phone. The order arrived around the middle of January, but all the enclosed parts were meant to fit an M300. Despite the similar numbers, the connectors are completely different (thanks, Samsung). The invoice enclosed with the shipment clearly showed that I had ordered parts for an M320, but the parts themselves were clearly marked by the manufacturer as being meant for an M300. I sent HandHeldItems an email through their website, but never heard back. The 2nd email went out today. It may be time to put this charge in contest."
"This site is not a scam, i have ordered a case and tv cords for my Microsoft Zune and received them in about 8 days. Then back i July of 2008 ordered a remote for my ps3 and received it in 5 days"
"This company is a rip-off if ever I seen one. They tell you they mail your item when in fact they contact the post office by e-mail but never process your order. They will not answer the phone or e-mails. I have the better business burea looking into this scam at present. DO NOT BUY FROM THIS COMPANY UNLESS YOU WANT YOUR MONEY STOLEN."
"1/22/09 12:28 PM
I had ordered from Handhelditems.com in December, and was so pleased! The items arrived within days (much quicker than anticipated), and were awesome.
This is no longer the case. I made a second order on 1/7, the items have not been delivered, my credit card has been charged, their "mailbox is full", and the one time the phone was answered, I was transferred to someone in Tempe, AZ, who claims to know nothing about this company?
Wait! I just got through to "john" at extention 200 (don't press 1 or 2, they won't work - mailbox is full). He said the item shipped yesterday (the 21st????). I asked to speak to the supervisor - he said he is the supervisor! I asked to speak to anyone else - he said there is no one. He would not give me his last name. He then told me had had to speak with other customers, as he had "just wasted 15 minutes on this one" after maybe two minutes!!!!!!!
Run - don't walk - away from this company"
"I guess I'll just follow up on what others are already stating, but this appears to be a scam. Terrible customer service as I have not received my products nor do they answer their phone or emails for an explanation. Another individual provided the owners cell and home number, so I would suggest to everyone that they just continue to call that number as well until all of us get an explanation. In the meantime, I'm going to explore some type of legal action."
"Ordered a toy helicopter as a Christmas gift and arrived broken. Sent item back with RMA number and package was received in Walnut, CA on January 7, 2009. Have not received a replacement, email or tracking info on any package being mailed out. Customer service numbers transfer to mail boxes which are full. After some research online, I found the business owner's name, Chien-Mo Shao. Since HandHeldItems.com refuses to answer their phones and provide any customer service, I am providing Shao's cell phone and home phone numbers which are ***-***-**** and ***-***-****. You can't operate a company in this fashion and not expect to receive customer complaints and retaliation. "
"I ordered several items from HandheldItems.com on 12/29/08. It is now 1/15/09 and I have not received anything from them. They are located in Walnut, CA, and I live in Orange County, CA, so with ground shipping, I should have received it by now. I tracked the USPS label and it only says that the shipping label information has been received on 12/30/08 at 3:10 a.m., but it says nothing about items being sent. I called Handheld's 800 customer service number and it sent me to a mailbox that was full; whichever number I chose sent me to a full mailbox. I contacted Better Business Bureau and American Express (the credit card I used) and today, 1/22/09, I received my order. I do have some items to return so I will see how the return service is. I would not order from this company again."
"I order a g1 rubber case and I checked the tracking number and it said delivered. I checked the address and it was the wrong address! They sent it to the wrong address. I never had this problem I always pay with paypal and this is the first time someone sent it to the wrong address. Call the number but answering machine came up. Stay away."
"Though their internet site is plastered with certificates from notable companies, i have a feeling that those are mere .gif images they copied and pasted into the html.
This site is a SCAM: 1) they have no customer service, as the phone number goes straight to a voice machine that disconnects you 2) they do not ship your product at all 3) the products they sell are cheap knockoffs that damage your device somehow.
don't be fooled by the amazon reviews either; though they have a whopping 90+ % positive rating, most of the praises are one liners that are nonsensical (i.e. employees spent their time creating accounts and beefing up the rating). Additionally, all the comments have been made in the past week.
If you have ordered a product already from them, I would highly advise you to contact your credit card company asap and see if you can get your money back. "
"STAY AWAY FROM THIS MERCHANT. VERY UNRELIABLE!!!! Purchased (1) G1 Rubberized Shield Case and (1) G1 Horizontal Leather Case on Dec. 29th. My credit card has already been charged, their website is showing shipped but USPS website is only showing "Electronic Shipping Info Received", meaning they even haven't started processing my order. Spoke to this guy once who work for handhelditems to cancel my order and was told that he can't do it and my order is in processing stage (what processing stage????) and the only way to get a credit back is not to accept the package and to send it back to sender and only then can they give a credit back to me (another 2 months I suppose). Oh by the way, I forgot to mentioned that I'm only 8 miles away from this merchant. I don't think they even have inventory at their location. "DO NOT ACCEPT BUSINESS IF YOU CAN'T DELIVER" "
"Place my order 1/1/09 and have not recieved it to this date 1/9/09. According to there contact info this company is based out of southern california. I live in southern california and ground shipping usually takes 1-2 days when shipper and reciever are so close, but the holidays might have caused the delay.
Other than shipping. Great prices!!! They have alot of cool little gadgets."
"Ordered iPod touch case 12/18, and paid extra for 3-5 day shipping. Order still listed as "pending" on website 11 days later. No response to 2 e-mails. Phone call bumped to full voice mail box. Just hoping to cancel the order now. Avoid this seller like the plague."
"I've been sending email about my order of Vaja iVolution iPhone 3G WITH ULTRA CLIP that arrived to me without the clip for several times already but I NEVER got any reply from them. I've been trying to contact their customer service number but it goes directly to a full voicemail box!
Then yesterday I received a clip from Vaja which actually do not solve my problem because THE CASE THAT I RECEIVED FROM YOU BEFORE DOES NOT HAVE ANYTHING TO ATTACH THE CLIP ON!
This is a terrible service! This item is a christmas present but it's already Dec 23, and still there's no communication between this store and me to get this item right!
"
"I ordered two items - a Nintendo Wii Sports Package and seven of the Slingshot Flying Christmas Monkey toys. The package arrived in a timely manner but the items were literally tossed in the box. The Sports Package was not in any kind of package at all - just seperate components. I don't even know if everything is here. The Christmas Monkey toys were not the Christmas ones - just the regular kind that I have gotten from other sources. I am so disappointed. At this point, I would never order from them again. "
"I ordered some accesories for my Blackberry Storm phone on Dec.2. I have not seen the items yet! It is already Dec. 18th. Their shipping is Horrible!!!! "