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Product & services pricing
3.50/5
Chance of future purchase:
4.25/5
Shipping & packaging:
4.75/5
Customer service:
4.38/5
Return/Replacement policy:
5.00/5

Verified
5/5

2021-11-14

Ziegler modern runner

"I have purchased several of the same type rugs from Handknotted. They have always been good to work with and easy purchase experience ."


Verified
5/5

2021-11-13

Highly recommended. Great quality, reasonable prices, and outstanding service.

"We have outfitted pretty much our entire house with rugs from HandKnotted. They are of incredible quality, and their service is unbelieveably good. This is not a fly by night thing - these people are serious about a high quality product and really good service. Their prices are very reasonable. Highly recommended!"

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Verified
5/5

2021-11-08

I love HandKnotted!

"JoAnn was extremely helpful on the phone with getting me all of the information that I needed to complete my purchase! She helped me find the best price possible and told me that both of my rugs would arrive in 5-7 business days! A+ customer service"

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Verified
5/5

2021-11-07

Authentic and beautifully made

"Just as pictured, the rug arrived and we were not disappointed in the vibrant colors of the Kashan carpet.It was well priced and quality was beyond our expectations. It was also shipped on a timely basis and HandKnotted customer service was very helpful when we called with questions."

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Verified
5/5

2021-10-31

BEAUTIFUL RUG!!!

"I’m unbelievably happy with my experience. The rug is even more beautiful than in the photos and it was cleaned and presented as if it were brand new. Shipping was crazy fast as well. I will definitely be a return customer!"

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Verified
5/5

2021-10-22

Perfect Rug

"I am an Interior Designer and am quite pleased with the rug I purchased. The color of the rug is as I expected, which is sometimes difficult when viewing online. I found HandKnotted's pictures and descriptions to be very accurate. I paid for expedited shipping and had the rug within 2 days, which is unreal given the logistical challenges our industry is experiencing at the moment. I will definitely use this company again. "

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Verified
5/5

2021-09-29

Fast delivery and the rug felt great and looked better in person

"Rug shipped in 2 days, arrived in 4. It looked better than the picture and felt really soft. Didn't have a smell, and laid flat (no creases or curls) pretty much right away."

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Verified
5/5

2021-09-29

Product as Expected, Quick Delivery

"This was my first time shopping HandKnotted. I fell in love with a handwoven Kilim. The pictures were very representative of the product I received. My order was processed and shipped quickly, and the product arrived well-protected."

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Verified
5/5

2021-09-22

Satisfaction

"My daughter-in-law “discovered” handknotted.com a couple of years ago and, having since bought several rugs, swears by the company. As a result, my wife and I bought three rugs so far for our apartment. Great service, quick delivery, excellent quality, attractive products, fair prices. What more could we ask for?"

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Verified
5/5

2021-09-17

This is a great rug!

"Buying from HandKnotted.com was very convenient. Selection is superb. We easily found a rug that met our requirements. "

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Verified
5/5

2021-08-26

Sumac Splendor

"Purchased a gorgeous sumac, that was received in two days (FedEx) in excellent condition and true to all photos on website.
I suggest buying “new” or “excellent” when choosing condition of your rug.
I am absolutely thrilled as I could not find good sumacs in my area for the excellent price this company offered.
This is my second experience with this company.
"

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Verified
5/5

2021-08-10

Best online rugs store

"Efficient service and quality merchandise. Rugs arrived on time. When speaking to a customer representative, I experienced helpful and accurate information when asking questions about purchasing rugs online."

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Verified
5/5

2021-08-10

Excellent

"Got what I ordered in just a few days, what else can you ask for."


Verified
5/5

2021-08-06

MGM Experience

"While I have not yet physicallt received the rug, the slection and ordering process couldn't have been easier or more efficient. I'm very pleased so far!!"


Verified
5/5

2021-08-02

Everything great!

"So pleased! It got here in a timely manner and the rug looks just like it was presented in the picture. "

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