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Product & services pricing
3.13/5
Chance of future purchase:
4.07/5
Shipping & packaging:
4.69/5
Customer service:
4.17/5
Return/Replacement policy:
5.00/5

Verified
5/5

2018-12-07

Great experience

"I ordered a big and a smaller Nepal rug. They came well wrapped within a couple of days. The quality and the colors are great. I'm happy with my purchase and will buy again from them. "


Verified
5/5

2018-12-07

High Quality for a Great Price

"The rug arrived in a timely manner and was of excellent quality. I got the upgraded rug pad with it and it is so cushy to walk on. I highly recommend this company.
"

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Verified
5/5

2018-12-06

excellent; love the rug

"fast, as represented on line, would buy another in time
"


Verified
3/5

2018-11-28

One rug missing

"One of the 2 rugs we ordered was missing from the parcel. According to Customer Services, both rugs were sent in one go.
I called Customer Services and their response was reassuring. They immediately located the missing rug "in another warehouse" and promised to send it promptly to our address.
I am happy with their attitude and am confident they would handle the problem efficiently.
Now waiting for my missing rug to arrive.
"


Verified
5/5

2018-12-05

great rug, great delivery service

"thoroughly enjoyed buying the rug, they were very helpful. The descriptions and photo work were accurate and helpful. The rug was what I thought it would be."

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Verified
5/5

2018-12-04

Arrived quickly in great condition

"Fantastic, arrived as advertised"


Verified
4/5

2018-12-03

Well worn

"Rug was more worn than expected. Would have liked pedigree papers sent also."


Verified
5/5

2018-12-02

Excellent service fantastic deal!

"Quality rug at a great price"


Verified
5/5

2018-12-01

Quality beautiful rugs. Delivered 150%

"Already eyeing my next rug!!!"

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Verified
5/5

2018-11-30

Beautiful Rugs

"The website is very user friendly and the photos are great. The rugs were delivered quickly and they are beautiful, exactly as pictured and described. I would definitely do business with this company again."


Verified
5/5

2018-11-28

Grover Thomas Jones--Purchase of large Persian rug

"The rug is beautiful and of high quality. It was delivered within two days. I intent to buy additional rugs from HandKnotted and have told several friends about them. "


Verified
4/5

2018-11-28

??

"So far this has been a very good experience except that it is unclear who/how I contact someone to insure that I will pay the $5 and get the pick up started. "


Verified
5/5

2018-11-27

Another fantastic rug

"Great price on a rug in perfect condition at a fantastic price....This is my second purchase with these folks...100%..Joanne was as helpful this time as last..Great place to check for bargains on fine quality Persian rugs..."

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Verified
5/5

2018-11-27

Very pleased

"A really great looking rug as pictured in the website. Was nervous about ordering online but this met my highest hopes and was actually a better experience, and price, than the nearby Persian rug store."

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Verified
5/5

2018-11-26

Excellent service

"I was so pleased when I received the rug. service was fast and the rug is beautiful."