"Very pleased with service and especially happy with quality of rug"
"I m very pleased with the selection of sizes and colors "
"I saw the pictures of the Kazak rug on line and thought it was beautiful. However, I was concerned that the colors would look different when it arrived. I called them and told them my concerns and they informed me that if i did not like it i could return within 30 days (call them and they would send a return shipping label). I went ahead and ordered and the rug is just as advertised....it is stunning."
"I bought three carpets. All were EXACTLY as shown in photos and as described. Shipping was very quick. My living room is transformed!!!"
"I bought a beautiful Hossainabad runner for my hallway. The colors are gorgeous, the rug is excellent quality and condition. Wish it was a foot or two longer, but I had to have this rug! It really adds that something to the hallway. Shipping was fast; I had the rug in three days. Packaged securely too. The only question is, do I have room for another old Persian rug?"
"The experience and service were very good and rugs were accurately described. Had previously ordered rugs from ANOTHER SOURCE only to receive items that were not as described. In the future, would go to HandKnotted.com to order rugs. Go to have a merchant that is interested in quality for the customer."
"Beautiful rug! Item as described. Fast shipping."
"Just like the title very pleased"
"I was nervous about the colors being what they looked like on the website and they were very accurate. Both rugs were well packaged and had tracking information so I knew when they would be delivered. Definitely will shop here again."
"I purchased 3 rugs online during their Year End Clearance (up to 60% off w/additional 10% off for 2+ rugs). Unfortunately one of the rugs I selected had a glitch with the inventory system and was not available for purchase. I was notified the next day of the error and after reviewing their inventory again, selected one which I liked. Their customer service even provided a slight additional discount due to the inventory mixup. What I like about the site is that they provide extensive photos of each individual rug, unique in design or slight size differences, from various angles, closeups, rug pile, and the back of the rug as well as any defects if it's a vintage rug.
My rugs (6x9) were folded in half and then rolled for shipping. I greatly appreciate that the rugs were rolled to minimize folds... I have had rugs from other companies shipped as a "cube" with tri-folds. They seem to be affiliated with eSaleRugs , which may have contributed to the inventory glitch (shared inventory view).
Their inventory is some of the best I've seen in selection and quality online. I received my rugs today and I couldn't be happier (except I still want that rug that wasn't available). I will be checking their inventory on a routine basis. Count me as a return customer if their great prices continue!"
"Great experience and I just love the rug"
"Very fast, very accurate...and very nice rugs. "
"Excellent experience all around."
"I ordered three rugs. They arrived over the Christmas holiday so there was a one day delay in shipping. They are beautiful and as described. If I need more, I’ll look at Handknotted.com. "
"Great price and excellent service. Very happy with our purchase and new carpet! "