"Spend four thousand dollars with them, terrible customer service, unwilling to stand behind their products. No customer service rep ever returned my enquiries. Don't waste your money with them. I should have looked at their reviews, who stays in business with less than 3 stars?"
"Today I received a light fixture that I ordered from Hansen Wholesale a couple of days ago. I was very pleasantly surprised at how quickly I received the item. Since I had seen the light fixture only on the web site, I was equally pleasantly surprised at the quality and appearance of the fixture. I have already installed it and it looks great. The price was the best I could find online, too. I feel like I got a good value, and I received good quality customer service, too."
"I recently purchased 3 fans from Hansen and all 3 had warped motor housings. Hoping to get a replacement or refund as soon as possible. Would never purchase from here again."
"I did extensive online research to pick five ceiling fans and no one offered more information than Hansens - their website is incredible. When I reached the point where I had to balance my interest in functionality against budget and design, their salesman, Terry, patiently offered advice and clearly knew what he was talking about. He matched a competitor's lower price on one model even after I had completed the purchase. When I ran into a small delivery glitch that was not even Hansens' fault, Customer Service responded immediately and Christina exceeded my expectations in every way possible. I would not buy a ceiling fan anywhere else. "
"The quality of the fan selection is head and shoulders above what you would find on the shelf at any big box store. The comparison graphs with CFM, wind speed and efficiency ratings are super helpful in determining the right fan for your application. Customer service is very good. Terry was super helpful and shipping is quick. I have purchased several fans here and will continue to do so."
" We picked a specific fan because it had metal blades and was made in the U.S. Hansen had the only fan we found online that claimed to meet these modest specifications. The model we received was the one we purchased but was not what we requested. The box says in big letters, Made in China. The blades are not metal but plastic. The reason for the second star is that the fan we purchased came quickly. That's the end of the good news. "
"Me and my husband have not had better treatment in a long time when purchasing something!
Gorgeous ceiling fan from Hansen Wholesale & it was delivered quickly & we had it installed. Ran into a bump when the remote that we also purchased with our new fan would not fit the housing, so we called Hansen CS with questions of the remote not fitting inside tight space housing. Immediately Hansen CS responded.... They contacted manufacturer for us and will send a different remote our way... WOW! Proof that they care about their CUSTOMERS! Thank you! We were stunned with your care!
- Brian & Sally Baldelli
Raleigh, NC"
"A fan I bought 2 years ago failed due to bad bearings. Although the fan was out of warranty, Hansen worked with the manufacturer and provided me with a free replacement and even paid for the return. You can't expect more!"
" I was emailed that my order was canceled. They gave no reason. I emailed them back asking asking "why"? They never responded. Then in my promotions they advertise the same item w/a price change of almost an additional $100."
"I was in the market for a set of gas logs so I went to the internet. I found Hansen Wholesale online so I gave them a call. Andrew was very helpful, knowledgeable, and patient with me. He talked me through the process and I wound up ordering a set of logs from them. When I received them about a week later, they were exactly what I needed. They are beautiful. I highly recommend Hansen Wholesale and I couldn't have had a better experience."
"Marnie VanDeusen has been less than helpful in getting a defective fan replaced under warranty. My ceiling fan runs constantly at full speed and will not cycle through the lower settings, nor will it shut off. I turned off the breaker to the fan so my electric bill would not go through the roof as I am retired and on a fixed income. The technical support that I got from Monte Carlo in Shokie IL. was outstanding (Sean). He assessed my fan problem over the phone (it is a capacitor and switch) that is not customer serviceable. He instructed me to call Hansen (who sold me the fan for $364) to get a replacement as I have the fan for less than 6 months. I called and spoke to Marnie who sent me an email instructing me to take pictures of the labels on the fan and send to her before she would process my replacement fan. I could not find on the specific labels that she wanted on either the fan body or blades). I unscrewed the lower housing to expose wires and and connectors but no labels are there either. I am 64 years old with bad knees and bad back, but in order to get a replacement fan, I climbed up my 8' ladder to see if I could find the label(s). I did find two labels and took pictures which I sent to Marnie (however, they were not the ones she detailed for me in her email). I contacted her again and she told me to pay a rather large deposit for her to process the replacement. I email photos early this morning of the every label that I could find. She did not respond. I have the the original warranty paperwork that came with the fan and nowhere does it say that I must jump through such difficult hoops to get it honored. VERY POOR CUSTOMER SERVICE! DO NOT PURCHASE ANYTHING FROM THIS COMPANY. Monte Carlo Celing Fan Company was very helpful. I still have a fan that does not work, am out $364 and a company (Hansen) that does not honor their customer commitment. If I could give NO STARS, I would. "
"I decided I wanted to buy some new ceiling fans but wasn't too sure where to start. I began an internet search and soon discovered Hansen Wholesale. Hansen's website is packed with incredible information regarding ceiling fans that is presented in a manner that is easy to understand. Hansen stocks a wide variety of fans from various manufactures with different styles and features. Hansen also can help you with information on the importance of proper fan installation so you'll have trouble free cooling for years to come. My shopping experience was over the top, and on a scale of 1-10 I'd rate Hansen an 11+."
"I just completed a very large home remodel I purchased all my lighting and fans from Hansen and service was fantastic inventory expansive and pricing extremely reasonable - will definitely use them again "
"I have purchased ceiling fans, lighting and a Firemagic BBQ from this company and each transaction was smooth, fast shipping and great communication. Had an issue with missing parts with a Minka fan order and the replacement parts were overnighted to me the same day!"
"fantastic customer service, great prices and the website was cool as ****"