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Verified
5/5

2003-12-04

"Great company sends items on time. No delays. Item in excellent condition! I will buy again. Actually I have already sent one more order! "

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Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall customer service
Customer service being trustworthy
Customer service resolving problems
Customer service making decisions on their own
Customer service being easy to reach
Customer service being knowledgeable
Overall web site
Speed of web site
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Verified
5/5

2003-12-02

"Order was placed with rush processing and was shipped out that day. Everything arrived on time, as ordered, and everything I have installed so far works great!"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2003-12-02

"This is my second transaction with Hardcore Cooling, and both have been excellent. Their prices are good and shipment was fast. I would comment on customer care and replacement policy, but I have not had any need for either. They will be my first stop for memory and CPU cooling products. Highly recommended."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
N/A
Ease of ordering online
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2003-11-25

"Great job on last order. I am back againfor more!
OH yes oh yes oh yes is this enough characters yet.........
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2003-11-23

"Bought some OCZ BH5 memory from this company and they had it in stock as advertised, and the shipping I asked for was right on time. Prices were right in line with other vendors, but the shipping charge was a bit on the high side! Nonetheless, I will look to buy from them again...
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2003-11-20

"Got a great price on the Thermaltake Volcano 11 and a tube of Arctic Silver. Ordered Saturday, got package on Wednesday. Packaged with care, lots of peanuts for cushioning. Overall, really pleased with the transaction and recommend without reservation. Will definitely order again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2003-11-18

"Perfect transaction... recieved the merchandise in flawless condition nothing was tampered with or opened...A++ on that.. Shipping was perfect with super packaging... UPS could have played soccer with my box and my merchandise would have still been safe inside.
the Thermalright SLK-900A with the Vantec Tornado 80x80x38 cooled an already OC'ed barton almost 10 degrees C. thats cooling...
i'm running a oc'ed 2500+ to 3200+ with a vcore of 1.77 that at idle was 40c and 46c under load.. but now it's 32c idle and 36c under load..
Thanks for offering GREAT PRODUCTS AT AWSOME PRICES!!! I wouldn't have done it without you.. couldn't justify paying almost $45 more for the same merchandise..
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2003-11-17

"purchased BH-5, ordered 3 day. Got it in two, ram was incredibly fast and had awesome timings."

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Is committed to quality products and services
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Overall product shipping and delivery process

Verified
5/5

2003-11-16

"I'm building a couple gaming systems and upgrading a friend's PC. Bought some low latency BH-5 memory, and a couple goodies to give the case some style. Great selection of memory here at very reasonable prices. I've had no problems and my order took 8 days to arrive by UPS ground in California. I'll buy from them again..."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2003-11-15

"I needed a few specific 120mm case fans. I did a google search on the part number and this is one of the resellers that came up. I had never dealt with them, but their prices were reasonable and shipping & handling fees were fair, so I thought I would give them a try.

Excellent service and follow-up. I will certainly deal with them in the future.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2003-11-13

"Great products and extremely fast shipping. Would recommend the Thermaltake 480W PSU and Ceramique - Great price on the PSU!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall customer service
Customer service resolving problems
Customer service being easy to reach
Customer service being trustworthy
Customer service making decisions on their own
Customer service being knowledgeable
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2003-11-12

"I purchased some fast memory for a new system I am building. The price was very good with a discount code I got at bensbargains, and the shipping was free with this special. Received the correct item with no problems."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
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Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

1/5

2003-11-11

"Worst ever, ordered a laptop cooling pad with three fans for $30 (with shipping) I got the order and one of the three fans was not working right (it was making a loud noise like when you put playing cards on bike spokes) I called them up, and was offered a trade for a new one. Since I needed it right away, i had it shipped UPS which costed me $16 with tracking. So now my total spent is $46 so far. Now I get the same product back a week later, and the same fan that was broken on the orignal cooling pad was broken on the replacement. Now what am I to do, pay for the shipping again and pay another $16? That would mean i would have paid close to $62 total for a $30 item. And all they could say is well we will pay for the express shipping from us to you at no cost (considering they have a buisness shipping rate, which I know does not cost them $16 to ship like me) wow thats so nice of them, but what about the shipping to them? oh they dont cover that. So Im going to pay a total of $62 for a $30 item. ARE THEY F*CKING NUTS! Stay away from them."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
N/A
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall technical support
Making decisions on their own
Being easy to reach
Being knowledgeable
Resolving problems
Being trustworthy
Overall customer service
Customer service making decisions on their own
Customer service being knowledgeable
Customer service resolving problems
Customer service being easy to reach
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2003-11-10

"Great prices & great products. Order was processed speedily, and shipping was fast. Have done business in past and would gladly continue doing business with them."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall technical support
Being knowledgeable
Resolving problems
Making decisions on their own
Being trustworthy
Being easy to reach
Overall customer service
Customer service being easy to reach
Customer service being trustworthy
Customer service making decisions on their own
Customer service resolving problems
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
5/5

2003-11-08

"Awesome Service! These folks sent my order right out. Everything was there, and all was packed well. You can not find this kind of service these days. By the way, The Arctic Silver Ceramique is just KILLER! It and the heatsink I bought brought my CPU temp down from 111 degrees F to 93Degrees F!! Talk about performance! You can't gor wrong with HardCore Cooling!!!!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall web site
Speed of web site
Web site being easy to use
Web site reliability