"The website and order process were great. Statuses were frequent and our orders, two desks (one white, one red, identical otherwise) arrived even sooner than anticipated - big bonus points. I conducted a quick inspection upon arrival and all appeared as expected. I read a few posts (during the order process) that commented about damaged desks, etc. so I was a little extra cautious. I felt good at that point and was ready to wait until Christmas to fully unpack and put them together, as they were both gifts for our kids from Santa.

Late Christmas Eve, after the kids were in bed, my father-in-law and I began the process of putting both desks together. Upon full unpacking we noticed damaged spots on the white desk. From there we unpacked the red desk and found damage (not identical) as well. It has to do with packaging, quality of the product and, likely, shipping processes.

Needless to say, I was very disappointed that Santa gifts for my kiddos were not as I'd hoped. We managed with some wood glue an engineering on our end to get the desk together in a way that did not make the defects as noticeable.

Returning them wasn't an ideal option given the nature of the gifts. However, it definitely leaves some disappointment that will certainly be back of mind if I choose to order from the site/company again. Product quality is critical this day and age. While the web and mailing experience was awesome, inferior product arrival kills the satisfaction every time.
"

"Super easy to assemble, quality and pride in the design is evident. I put this together when I got home from work by way of the street light. Will last for years to come. Highly recommend product."

"My package was damaged when we took it out of the box. Not Happy and not worth the shipment to send it back"

"We had an issue with a stool we purchased, one of the crossbars broke. I emailed customer service and they offered a couple options to reconcile. Then, my husband was able to make a simple repair using supplies we already had on hand so I told them no replacement was needed. They insisted on giving me a partial refund on an already reduced price item. I will check hayneedle first the next time I need something for my home."

"My item was delivered within a few days even though it was a few weeks before Christmas"

"Hayneedle has a great website and good products. Unfortunately the shipment was delayed due to a problem with the shipper. Hayneedle stepped up, contacted the shipper, and helped us understand what was happening. They also awarded us a 15% discount for our trouble (on a $350 purchase). I appreciated their professionalism. In the end, the product arrived 9 days late, so it wasn't available for the birthday present it was supposed to be."

"The most perfect Christmas tree we have ever owned. Great price and delivered on time! Will be using this company again!"

"Item was ordered as a gift and unfortunately the description was on the outside of the box!"

"How an online shopping experience should be."

"Extremely happy with the convenience of ordering on line, the quick delivery, and the quality of the stools.
Assembling was relatively simple."

"Great product and service."

"Would buy fro
This company again "

"Product arrived quickly and on time. Quality good, no damage to product, easy assembly."

"I received my item and the mirror was broken during shipping. Derrick took care of everything and was super friendly while doing so"

"I was impressed by how quickly I received my order. "