"Service was quick and easy. Delivery was on time and loved tables!!! Thank you!"
"Very happy with thenproduct and the delivery!
Definitely will recommend to everyone."
"Received a damaged product Sent me a shipping label to return. I ordered a new one. When they receive the damaged return they will credit my account. Very helpful "
"Good quality, fast service! Product as advertised. "
"was delivered exactly what I ordered."
"Great Service .. will order again "
"Fulfillment was excellent. Directions missed one very important thing about the glider bars placement so they had to take those off and put them on correctly which they figured out from the drawing. Otherwise its a very nice piece worth the price. "
"Impressed with the variety of items and the quality of product. We ordered a tv console with fireplace insert and are very pleased. The only issue was the correspondence post purchase related to the delivery information. Hayneedle sent an email with tracking information for FED EX. When the link was used it simply stated " label created" but the item had not yet left the warehouse. Two days later we received an email via third party stating delivery date/time needed to be scheduled. Due to the numerous erroneous 'customer service' sites during this season we had to follow up with Hayneedle to confirm this is legitimate since their own email and information all state FED EX was the delivery company. In the end, delivery was smooth and we are very happy with the purchase. Recommend better communication from Hayneedle customer service."
"I bought a Studio Designs Deluxe Rolling Drafting Table Station, which was absolutely perfect! Their supply sold out quickly but it was not long before they had it back in stock and alerted me of its availability. I already had experience with their super fast shipping so I had not been worried. It is very attractive, easy to assemble, and exactly what I was hoping for.
However, I also purchased a purple Swivel Mesh Task Chair (for the above drafting table), in which I am disappointed. It was probably poorly packed by the originating company. In addition, It is very cheaply made.
1) This arrived damaged - two small “L” shaped tears/cuts in the upholstered seat, one in the black part and one in the purple part.
2) The accordion-style piece attaching the back to the seat had a small part crushed together because it is made of PLASTIC.
3) After it is put together, if you try to pick it up by the back or seat, those parts unexpectedly lift out from the base verticle pole. If you decide to lift the chair by grabbing the base verticle pole underneath the seat, that pole lifts out of the wheel base! Bottom line - if you move alot, this breaks down easily. If you need to move it from one cubicle/room to another - PUSH OR PULL IT!!! Avoid the frustration!
UPDATE!!!!
Hayneedle did not even wait for me to contact them about the above chair! These were Christmas presents and I intended to contact them the day after Christmas but they did not even wait for my call - they emailed me immediately - first thing in the morning after Christmas Day! AND they made good on the sale and treated me W-A-A-A-Y better than I ever expected.
As I had expressed in my reviews of two other amazing products from Hayneedle, I experienced super fast shipping and nice quality. Now I not only know that Hayneedle stands behind their products, but they have their customers’ backs, as well! Definitely will continue to do business with Hayneedle!"
"Great customer service, all as advertised "
"I am always a bit dubious when I use a new vendor for the first time. They had the product I wanted at a competetive price and delivered as they promised. They also provided shipment tracking and followed up on my order. I will use them again."
"Ordered a TV Stand. It arrived over a week late, when unboxed piece of the wood was snapped and repairable. When I called Hayneedle I was informed that a replacement piece was not available to be sent out, that Hayneedle would not send me a new item (unless I purchased it) even though mine was cracked, and would not process a refund or ship a replacement until I sent back the original order. When I informed management that the packaging was largely destroyed from me unboxing and starting to build this item so the best I could do was tape the pieced together to return ship them, management suggested that I should run to Wallmart and buy the appropriate packing material to repackage the item and return it to them in its original form.
After several called to management and threatening to challenge the charge on my credit card through my bank they agreed to a full refund but would not ship me out a replacement item. Found the same item from an alternative online retailer and purchased from them. Arrived on-time, undamaged, and was actually a few dollars cheaper.
I would rate Hayneedle as the worst online shopping experience I have ever had. Highly recommend no body purchase from Hayneedle since they refuse to stand by the products sold, and obviously have no idea how to property address product and shipping issues.
"
"My wife open Christmas morning & one side door was completely off, 5 screws missing, & felt in 2 drawers will have to be glued as it was peeled back!!! Not quite what I expected at all!!! Aggravating!!!"
"Price was good. Delivery was timely. Tree topper section did not fit properly to the middle base of the tree. We had to modify it to make it fit so 3 stars for quality."
"Great products and easy to shop."