"This is my first order with Health Warehouse I had several questions and was helped by phone calling and online service. I'm excited to get my order. Health Warehouse saved me over half on my medicines. What a great thing!!!"
"I've been a HealthWarehouse customer for several years now. For an accredited pharmacy, their prices are good and they ship quickly.
However, there have been some annoying issues with them.
1) Their is a persistent issue with their website in that it can't display all of your active prescriptions which forces you to call in to check status
2) They always ship meds in vials way bigger than what's needed (I presume because it's automated). I recently called and asked to have them filled in smaller vials, but they still shipped in large ones. "
"I like health warehouse, but their order fulfillment is terribly slow. I believe their policy is 5 to 7 days to process your order and then another week for shipping. I know there isn’t much that can be done with shipping but order fulfillment could easily be caught up and done in 48 hours. "
“Michael, our average processing is close to 48 hours, but we give it the window of 2-8 days to account for stocking issues, prescriber problems, or any other issues that come up. Thank you for the feedback! ”
"My experience is horrible.
1. Your website still doesn't work and does not let you get drugs from a prescription with multiple refills left. The only way to do it is a work around pretending it is a new prescription.
2. It seems the work around didn't work. Because I still do not have my prescription."
“Terri, I am really sorry about the frustrations. We are aware of the glitches and are actively working to fix them before the end of the year. Thank you for sharing your feedback with us. If you ever need one-on-one help with an issue, please call 1-800-748-7001 and ask for a manager. ”
"My insurance company denied coverage of an important medication that I have been on for several years. I found an offer from another online direct pharmacy that said they would fill my rx, but three months later it was still "temporarily out of stock." I found Health Warehouse, transferred my prescription, and in less than a week, I am back on my meds.,"
"Everyone was friendly and efficient. "
"Great communication and delivery "
"They deliver my prescriptions on time"
"User friendly website prompt delivery. "
"New Customer. Customer service was very responsive both with phone and email; Very Helpful and courteous. As a recently retired healthcare professional of 45 years I was well aware that it was unnecessary to pay "brick and mortar" prices for retail drugs in most cases and HealthWarehouse appears to be making that possible for me. Also to avoid paying for a part "D" supplement that I do not really need. Would definitely reccomend based my experience so far."
"No greater compliment is possible!"
"Every time I have to chat with customer service, they are always SO thorough and amazing. Can’t say enough good things!"
"You can always expect your packages when you're just about out of your meds. They do a fantastic job."
"All of the staff is knowledgable and caring. They especially work well with hard to get medicines like Monjauro! "
"After almost two years, you really need to fix the website. I can't put anything in my cart. ETC."
"Great customer service- Thank you "
A rep from HealthWarehouse, healthwarehouse1, has responded:
“Phil, I'm sorry for the issues you're dealing with. You're correct on both accounts. 1. Our website has been dealing with glitches for the last year. Hopefully we'll have a solution deployed before the end of the year. 2. Some of medications are automated in a robot, which is how we're able to get things out the door so far. Thank you for sharing your experience! ”