"A little trouble getting it all done to order."
"I LOVE TO SHOP WITH HEARTLAND AMERICA IT IS EASY AND VERY CONVENIENT."
"Your Online Site needs Help. I tried 3 times to Pay for an product and it kept saying to verify before submitting for payment."
"Great service very easy to navigate and purchase thank I enjoyed my shopping experience with you "
"Item is good, price is ok, shipping costs are too high"
"I ordered a Tornado tool 20V chainsaw with battery for 99.99 to 140 Sheldon Ave, Syracuse, NY 13205 but never received the package. Order # 2419487400Web/PO50273073"
"Took chance and ordered w/o width"
"Great company to buy things from."
"Still have not received my Package and it’s been almost 1 month. No updates. "
“Thank you for reaching out. I apologize for the delay you’ve experienced with your order.
I’m pleased to inform you that your package, which was on backorder, arrived at our warehouse on July 17, 2024. According to the tracking information (#277158179398), it is scheduled to be delivered by the end of the day on July 22, 2024.
We appreciate your patience, and I understand how frustrating this delay has been. If you have any further questions or if there’s anything else we can assist with, please let us know.
Thank you for your understanding.”
"Awesome choices with awesome prices"
"Not the best I’ve ever done. "
"GOT ORDER ON TIME, SHIPPING WAS GOOD ALSO"
"Good viewing options in the website. Easy ordering process. "
"Easy access to product in the catalog. Good prices, reasonable delivery time. Pleased with process."
"Too confusing. It cost me 20%"
A rep from Heartland America, HeartlandRA, has responded:
“Thank you for reaching out regarding your order. I understand your concern about not receiving your package.
According to FedEx, your package was delivered to your doorstep on July 20, 2024, at 11:29 AM. They provided a picture confirmation of the delivery.
Order Details:
Product: Tornado Tool 20V Chainsaw with Battery
Price: $99.99
Shipping Address: 140 Sheldon Ave, Syracuse, NY 13205
Order Number: 2419487400Web/PO50273073
Could you please check your doorstep or with any neighbors who might have picked it up for you? If you still cannot locate your package, please let us know, and we will assist you further in resolving this issue.
We apologize for any inconvenience and appreciate your patience.
Best regards,
Holly V
Heartland America Marketplace & Customer Experience Specialist”