"Twice now, I receive your catalog and the same item is already sold out. why do I get the catalog later than others?"
"Ordering online was fast and easy."
"Was sent a $10 coupon code, and a $5 off coupon code and couldn't apply or use either one! Very disappointing! I should have received at least free shipping after not being able to use either one of those discount/coupon codes!!!"
“Thank you for reaching out and sharing your feedback. I apologize for the inconvenience you experienced with the coupon codes.
Please note that our coupons are valid for orders of $50 or more.
We understand your frustration and appreciate your patience. If you have any other questions or need further assistance, please let us know.
Thank you for your continued support!”
"i had to return the item i purchased.
i could not get the cd to fit into it and there was no rag or buffer enclosed"
"On line catalog easy to order from."
"Very happy to find such nice things at low costs!"
"Great service, always without exception Great products and reasonable prices"
"Always had an enjoyable experience with Heartland! Fun looking over all the products. Even more fun when I received them. Never ever had any problems. Very much looking forward to many years of enjoying Heartland! Dale S . Keep the exceptional!"
"Both were 5*. Will continue to shop hete."
"Gave you my email address to receive your ads in exchange for $20 off my order in excess of $50. Never received a code to get the $10 off. Sent you an email regarding this issue and never received a response. But I’m getting your ads via email one day after I placed my order. Not happy at all."
“
Thank you for reaching out. I wanted to confirm that we received your request for membership cancellation on May 27th. Your membership was promptly cancelled the following day, and a confirmation email was sent to you.
We apologize for any inconvenience caused by not receiving your coupon code. To make up for this, we have issued a $10 refund to your original payment method for the order in question.
If you have any further questions or need assistance, please let us know. We appreciate your understanding and hope to have the opportunity to serve you again in the future.
Heartland America Team”
"I found the site easy to understand and use for a first time experience. "
"It's always great experience. Prices are low. Customer Service is excellent. Join the membership club!! It's well worth it! Our order taker was Fantabulous. So nice!"
"We find deals and have always loved their availability of products "
"Have waited 2 weeks for it to ship."
“Thank you for reaching out. I apologize for the delay you’ve experienced with your order.
I’m pleased to inform you that your package, which was on backorder, arrived at our warehouse on July 17, 2024. According to the tracking information (#61290989405640464611), it is scheduled to be delivered by the end of the day on July 23, 2024.
We appreciate your patience, and I understand how frustrating this delay has been. If you have any further questions or if there’s anything else we can assist with, please let us know.
Thank you for your understanding.
Heartland America Team”
"Excellent Service.....Easy Ordering Off Your Website! "
A rep from Heartland America, HeartlandRA, has responded:
“We are so grateful for your feedback! We apologize for the inconvenience caused by the items being sold out in the catalog. We aim to provide the best products to our valued customers, and we appreciate your understanding. Thank you for being a part of the Heartland America family!”