"Hard to find product was readily available at Heartland."
"I received the magazine which is great an allows me the ability to look thru things an see things that I might need!"
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We're delighted to hear that you're enjoying the magazine! It's fantastic to know that it provides you with valuable insights and helps you discover things you might need. If there's anything specific you appreciate or any suggestions you have to make the experience even better, please feel free to share. We appreciate your positive feedback and look forward to continuing to provide content that meets your needs. Thank you for your support!”
"Great Service and will let all my friend know"
“We're thrilled to hear that you had a positive experience with our service! Thank you for your kind words and for spreading the word to your friends. We appreciate your support and look forward to serving you and your friends in the future. If there's anything specific you loved about our service, we'd love to hear more. Thanks again for choosing Heartland America!”
"I tried to do it buy phone. Just could't get through. It said leave your name and number, and we will call you . Did not happen. had to do it on line."
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We apologize for the inconvenience you experienced while attempting to order by phone. We regret that our callback system failed to meet expectations, and we appreciate your patience and effort to switch to our online platform. Your feedback is valuable, and we are actively working to address the issues you encountered to ensure a smoother process in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in your future orders.”
"Good. We will order again. Thanks. "
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Thank you for your positive feedback! We're delighted to hear that you found our online ordering system easy to use. We look forward to serving you again and appreciate your continued support. If you have any suggestions for improvement or specific aspects you enjoyed, feel free to share as we strive to enhance our customer experience. Thanks again for choosing Heartland America!”
"I was happy to find a product at Heartland America that I was searching for. The price was right, delivery was quick, the product was in perfect condition, and the product worked as described. The whole transaction went really well. I'll be shopping at Heartland America again."
“Hi SageJay,
I'm delighted to hear that your experience with Heartland America was so positive! It's fantastic that you found the product you were searching for at a great price, and the seamless transaction, quick delivery, and perfect condition of the product exceeded your expectations. We look forward to welcoming you back as a valued customer for future shopping endeavors. Thank you for choosing Heartland America!”
"Came quickly all of my order was in the box"
“Hi Karen,
Thank you for your positive feedback! We're thrilled to hear that your order arrived promptly and that all items were included in the box. Our team works diligently to ensure a seamless shopping experience for our customers, and it's great to know that we met your expectations. If you have any further comments or suggestions, feel free to share—we appreciate your support!
”
"You tried to charge me for a item that we did NOT Order
& my new membership isn't showing up yet (thus I can't use my $10 Reward card)"
"for jacket i ordered, online price was $5 more than price indicated in catalog sent to me"
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Dear Robin,
Thank you for taking the time to share your feedback with us.
Regarding your observation about the pricing, we appreciate you bringing this to our attention. Rest assured, our team has thoroughly reviewed the pricing for Item# 97389 / Black Patch Leather Bomber Jacket, and we can confirm that the price remains consistent both in our catalog and on our website. We strive to provide transparency and consistency in our pricing to ensure a positive shopping experience for our customers.
If you have any further questions or concerns, please don't hesitate to reach out to our customer support team. We value your input, and it helps us enhance our services to better serve you and our other customers.
Once again, thank you for choosing Heartland America and for being a valued customer. We look forward to continuing to meet your needs.
Best regards,
Heartland America Team”
"Found what I needed at a good price."
“Hi Lou Ann,
We're thrilled to hear that you had a positive experience with our service! Providing customers with the products they need at competitive prices is our top priority, and we're delighted that we could meet your expectations. Thank you for choosing Heartland America, and we look forward to serving you again in the future!
”
"Excellent web site, i like it very much."
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Thank you so much for your positive feedback! We're thrilled to hear that you enjoy our website. Our team works hard to create a user-friendly and engaging experience, and it's rewarding to know that you appreciate it. If you have any suggestions or specific features you'd like to see, feel free to share them with us. We value your input and look forward to continuing to provide content that you find enjoyable.
”
"Although I couldn't find what I started out to buy, I found 2 great items!
The Candle Making Kit is just in time for Solstice Candles. This plug-in pot will make the job easier and safer!
The Interlocking Foam Mats will solve my porch problem with some leftover for whenever it needs redo."
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Thank you for sharing your experience at Heartland America! We're delighted to hear that, despite not finding your initial purchase, you discovered two special items that caught your interest. The Candle Making Kit is indeed perfect for creating Solstice Candles, and the plug-in pot adds a layer of convenience and safety to the process. Additionally, the Interlocking Foam Mats are a great solution for your porch, providing not only an immediate fix but also leaving you with extra for future needs. We appreciate your positive feedback and look forward to serving you again at Heartland America!”
"I placed my order one day and could not get past the CVV slot. Your website refused to let me complete the order."
"talked to someone from Heartland she was so nice lost my husband last year the catalog was in his name she took the time to change it to mine "
“We're truly sorry to hear about the loss of your husband, and we appreciate you taking the time to share your experience with Heartland America. It's heartening to hear that the representative you spoke with was considerate and compassionate in assisting you with the catalog name change. Such empathy and personalized service can make a significant difference during difficult times. If you have any further needs or questions, please don't hesitate to reach out, and we hope that your interactions with Heartland America continue to provide the support you deserve.”
"Seems like a good price, would like confirmation when item is shipped "
“Thank you for choosing our Heater! We appreciate your feedback and want to assure you that your satisfaction is our priority. Please keep an eye on your email for a confirmation once your item is shipped. We're confident you'll love your purchase, and we're here to assist with any further questions or concerns. Stay warm!”
A rep from Heartland America, HeartlandRA, has responded:
“We're thrilled to hear that you had a great experience with our service, and we're delighted that you found the hard-to-find product readily available at Heartland. Our goal is to make shopping convenient and efficient for our customers, and we're pleased to have met your expectations. If there's anything else you need or if you have any feedback to help us improve further, please let us know. Thank you for choosing Heartland, and we look forward to serving you again!
”