"While I was paying for my order I was interrupted a no a payment was made by patpal and I am not a customer of PayPal but they took my payment to you and charged my credit card maybe youcanget them to credit my charge and refund my cc amt.pleasehelp as customer service was close yesterday. If this is not possible I wish you can cancel ,y order and my membership also. Thyroid
"
"everything was good, except that items I wanted were at of stock and not available."
"Site is terrible. and the call back is also a mess"
“Hello Earl,
We're sorry to hear about your experience, and we apologize for any inconvenience you encountered on our site and with the callback process. We value your feedback and are actively working to address and improve these issues. If there's anything specific you'd like us to look into or if you have additional details to share, please contact our customer support, and we'll do our best to resolve the issues. Thank you for bringing this to our attention, and we appreciate your patience as we work to enhance our services.”
"Ordered a few items on clearance"
“Hi Thaddeus,
Thank you for your positive review! We're pleased to hear that ordering was easy for you, and you found our prices appealing, especially with the clearance items. We strive to provide a seamless shopping experience with competitive pricing. If you have any questions or if there's anything else we can assist you with, feel free to reach out. We appreciate your business and hope you enjoy your purchases!”
"Pleasant shopping experience and so easy. "
“Hi Nancy,
We're delighted to hear that your shopping experience was a breeze and that you found it pleasant and easy. Making your experience seamless and enjoyable is our goal, and we appreciate your positive feedback. If you have any further comments or if there's anything else we can assist you with, please let us know. Happy shopping!”
"Great online service ! Great catalog!"
“HI Carl,
Thank you for the fantastic review! We're thrilled to hear that you had a great experience with our online service and found our catalog to be excellent. Providing top-notch service and a diverse catalog is our priority, and we appreciate your positive feedback. If you ever need assistance or have any questions, don't hesitate to reach out. Happy browsing!”
"Easy task. Wide choice of products and accessible website. Am return customer."
“Hi Janis,
We greatly appreciate your positive feedback! It's wonderful to hear that your experience was good, the task was easy, and you found our wide range of products on our accessible website. Thank you for being a returning customer; we look forward to continuing to provide you with excellent service and a diverse selection of products in the future. If you ever have any questions or need assistance, feel free to reach out. Happy shopping!”
"I rely on the great products"
“Hello Suzanne,
We're thrilled to hear that you can always count on Heartland America! We truly appreciate your loyalty and are delighted that our products consistently meet your expectations. If there's anything specific you love about our offerings or if you have any suggestions for improvement, we'd love to hear more. Thank you for your continued trust in Heartland America, and we look forward to serving you with more great products in the future!”
"I realized after I ordered that I had ordered the wrong size. I could not reach them by phone or email although I tried both ways,
The jacket I ordered was reasonably priced, but now when it comes I will have to go to the bother of sending it back. "
“Hi Susan,
We apologize for any inconvenience you've experienced with your order. We understand the frustration of ordering the wrong size, and we regret that you were unable to reach us for assistance. We strive to provide excellent customer service and would appreciate another opportunity to assist you. If the jacket doesn't meet your expectations, please contact us, and we'll do our best to facilitate a smooth return process. Thank you for your understanding, and we value your feedback.”
"I saw these drill bits and bought them for my son. I have not received them yet so I can say more about them once he uses them!"
“Thank you for your purchase and anticipation! We hope your son finds these drill bits useful for his projects. If you encounter any issues or have further feedback once he uses them, please feel free to reach out. We appreciate your support and hope the drill bits meet your expectations.”
"finding item number was most difficult part. Then cart and paying was standard."
“Thank you for sharing your feedback on your recent order. We appreciate your input, and we're glad to hear that the logging in and ordering process was smooth for you. We apologize for any difficulty you experienced in finding the item number; we're continually working to improve the user experience, and your insights help us in that regard. If you have any further suggestions or if there's anything else we can do to enhance your shopping experience, please feel free to let us know. We value your business and hope you enjoy your purchase!”
"Great it was easy to do thanks"
“Hello Robert,
We're delighted to hear that your online ordering experience was a breeze! Making the process easy and seamless for our customers is one of our top priorities. If you ever have any further feedback or suggestions, feel free to share. We appreciate your business!”
"Good service good price good experience "
“Hello Alfred,
We're thrilled to hear about your positive experience! Providing good service at a fair price is what we aim for, and we're delighted to know we met your expectations. Thank you for choosing Heartland America, and we look forward to serving you again in the future!”
"I would shop with you again."
“Hi Goldean,
Thank you for your feedback! We're glad to hear that you had a positive experience and would consider shopping with us again. If there's anything specific you think we could improve to earn a higher rating next time, please feel free to share. We appreciate your support and look forward to serving you in the future!”
"I am VERY displeased in your organization for @
2 reasons:
1, As soon as I got the order confirmation email, I sent my Friday, November 24, 2023 10:43 AM email in what now is revealed to be a FUTILE attempt to rectify the ordering mistake YOUR organization made in the online ordering process by substituting the Value Club for my original order of item 6X-67799. The screen BEFORE the final order process was complete clearly showed I had ordered 2 items,NONE of which was the Value Club,
2/ Brian's email clearly led me to believe that you could accommodate my request and restore my ordered item 6X-67799 and cancel the unwanted Value club thing. Further, your advice that since you CANCELLED the entire order that I should meekly reorder from your organization! I have NO faith that such an order will be any more successful than this one was, and if it wasn't successful that the resolution would be any better than this one."
A rep from Heartland America, HeartlandRA, has responded:
“Hi Richard,
Thank you for taking the time to share your feedback. We're glad to hear that your overall experience was positive, though we apologize for the inconvenience regarding the out-of-stock items. We understand how frustrating this can be and are actively working to improve our inventory management to ensure a more seamless shopping experience for our customers. If there's anything specific you're looking for or if you have further questions, please feel free to reach out to our customer support, and we'll do our best to assist you. We appreciate your understanding and look forward to serving you better in the future.”