"The sales page was easy to navigate and after adding something to my cart it took me back where I had left off. Even after reviewing a product page it was easy to get back to the sales page where I started. Easy navigation is how it should be. Great job on your website. I bought more than I thought I wanted, because the prices where excellent!"
"Only problem I had was sizes."
“Hello Jennifer,
Thank you for taking the time to share your feedback. We apologize for any inconvenience you experienced with sizes. We value your input and will review our sizing options to ensure a better shopping experience for you and others in the future. If you have specific details or suggestions regarding sizing concerns, please feel free to reach out to our customer support team, and we'll do our best to assist you. We appreciate your business and hope to have the opportunity to improve your experience in the future.”
"Ordering went well ......... then I am told it shipped ........ then nothing. "
“Hello John,
Thank you for your review! We're delighted to inform you that your package has been successfully delivered. We appreciate your trust in our service and hope you enjoy your purchase. If you have any further questions or concerns, please don't hesitate to reach out to our customer support team.”
"First off I sent 2 emails and never received a response. Then I look at the next special for Friday, Saturday and Sunday and everything I ordered is now even cheaper than the holiday special. I should be reimbursed for all these items to the new sale price. Very disappointed in the way you are doing your business. I will not recommend your company to anyone. Below you have " about us" trust and ethics. Where is that here?"
"I am sooooo pleased with product thank you !!!!"
“Hi Wilbert,
Thank you for your enthusiastic review! We're thrilled to hear that you are so pleased with our product. Your satisfaction is our top priority, and we appreciate your kind words. If you ever have more feedback or need assistance in the future, feel free to reach out. Happy enjoying your purchase!”
"Very simple to use and process is convenient. "
“Hi Joseph,
We're thrilled to hear that you found our website easy to navigate and the process convenient! Providing a user-friendly experience is a top priority for us, and we appreciate your positive feedback. If you ever have any suggestions for improvement or if there's anything specific you liked about the site, feel free to let us know. We're always looking for ways to enhance our users' experience. Thank you for choosing Heartland America!”
"You had what I was looking for and I purchased it."
“Hi Karen,
Thank you for the fantastic review! We're delighted to hear that you enjoyed our extensive catalog and found exactly what you were looking for. Your satisfaction is our priority, and we're committed to maintaining a diverse selection of high-quality items. We appreciate your support and look forward to serving you again in the future. If you ever have any specific product requests or feedback, feel free to share—we're here to help.”
"joined value club for $6 xtra"
“Hello Scott,
We're thrilled to hear that you consider us "top of the tops"! Thank you for joining our value club; we're confident that the additional benefits will enhance your overall experience. Your support is highly valued, and we're committed to providing you with top-notch service and exclusive perks as a member. If there's anything specific, you're excited about or if you have any suggestions, please let us know. We appreciate your loyalty!”
"Great price good shopping experience "
“Hi Edwin,
We're delighted to hear about your positive experience with our new item! It's fantastic that you found the price appealing and had a smooth shopping experience. We strive to offer great value and a seamless process for our customers. If there's anything else you'd like to share or if you have any suggestions for improvement, please feel free to reach out. Thank you for choosing us, and we look forward to serving you again in the future!”
"I was able to find a product that I was going to need. And the fact that it was on sale made it that much more attractive. I had a great opportunity to get something I knew I needed so I took advantage of it."
“Hi Aaron,
We're thrilled to hear that you found our product excellent and took advantage of the opportunity, especially with the added bonus of a sale! It's always rewarding when customers discover items they need at attractive prices. If there's anything else you're looking for or if you have any feedback to share, we're here to assist. Thank you for choosing our product, and we hope it proves to be a valuable addition for you!”
"Still waiting for my order to get shipped"
“Hello Robert,
Thank you for your review! We're delighted to inform you that your package has been successfully delivered. We appreciate your trust in our service and hope you enjoy your purchase. If you have any further questions or concerns, please don't hesitate to reach out to our customer support team.”
"Good experience. Received confirmation email promptly after my order."
“Your kind words mean a lot to us! Thanks for sharing, from all of us at Heartland America Team.”
"Good sales and discounts catalogs are informative"
“We're thrilled to hear that you found our online platform easy to use and that our prices, sales, and discounts met your expectations. Providing a seamless shopping experience and valuable information through our catalogs are top priorities for us. Your positive feedback encourages us to continue delivering great service. If there's anything specific you enjoyed or if you have any suggestions for improvement, please feel free to share. Thank you for choosing Heartland America, and we look forward to serving you again!”
"Did not like pressure to sign up as I may only be ordering from them once. Have yet to hear when my items will be shipped "
“
We apologize for any discomfort caused by the pressure to sign up, and we appreciate your feedback. Our aim is to provide a seamless experience for all customers, and we understand that not everyone wishes to create an account for a one-time purchase. Regarding the shipping information, we understand the importance of timely updates and are actively working to improve our communication process. Thank you for bringing these concerns to our attention; we'll use this feedback to enhance our services and ensure a more customer-friendly experience in the future. If there's anything specific you'd like assistance with regarding your order, please don't hesitate to reach out.”
"I found what I hope is the perfect gift for my daughter and her boyfriend. It was easy to order and hopefully will be delivered on time."
“
We're thrilled to be a part of your Christmas shopping experience, and we're delighted that you found what you hope is the perfect gift for your daughter and her boyfriend. Making the ordering process easy for our customers is a priority, and we share your anticipation for a timely delivery. If there's anything else you need or if you have any specific preferences for the delivery, please feel free to let us know. Thank you for choosing us, and we hope the gifts bring joy to your loved ones this holiday season!”
A rep from Heartland America, HeartlandRA, has responded:
“HI Jack,
We're thrilled to hear about your positive experience with our website! Ensuring a seamless and user-friendly navigation experience is a top priority for us, and we're delighted that you found it easy to move between pages and return to your shopping journey effortlessly. It's fantastic that our prices exceeded your expectations, leading to a more extensive purchase than initially planned. Thank you for your kind words and for choosing us for your shopping needs. We look forward to serving you again in the future!”