"Wanted to buy an AED for our home use as both of us are getting older. Our neighbor and friend just had a heart attack and it brought it close to home on how quick it can happen. He is okay which is great. Called Heartsmart and talked with Mallory. She was so helpful and sent e-mail with quote. We then called back and order the PAD 350P. It was sent right away and have it now set up ready to use. (Which we hope we never have to but peace of mind having it). Mallory and the Heartsmart was so very helpful and great to deal with. Would highly recommend them to anyone. "
"Mallory was very helpful with the whole process of ordering a new battery."
"We needed three AEDs quickly at a good price. Shannon took excellent care of us with the perfect devices at a great price! Highly recommend!"
"I received a quick response to my email with a quote. When I called to order, the process was completed very quickly and efficiently. I am very pleased with the customer service!
"
"Explained our needs to a very knowledge rep who steered us in the right direction re equipment and training. Quote received within an hour of initial discussion. Called the rep directly the next day to place the order which was simple. Thank you."
"Great Company! Awesome Job!"
"The site is well organized and easy to navigate. Every interaction is professional and knowledgable. "
"Heartsmart dot com is everything a company should be. My sales rep Diana was so helpful, and their website had all the information I needed to help me raise the funds from many individual small contributors to pay for the defibrilator. Packed and shipped were perfect. I will recommend them to other religious/educational and business entities in my community. "
"I needed to check to see if a AED battery ending in 102 had changed to 302. Mallory O’Neill helped me quickly, politely and was extremely helpful. Further she was kind enough to also add a 10% discount code so that I could place the order. Not only did she do all that, but she followed up with me after I ordered as well. Great customer service, thank you!"
"Purchasing an AED for our personal use after our son was diagnosed with HCM was a stressful undertaking. It is a rather significant investment and we struggled with our insurance company to cover at least some of the cost. After our insurance company put us through an excruciatingly stressful run-around, we thought we were going to have return our unit. When I contacted Heartsmart.com about the return, I received a prompt reply from Shannon and it seemed as though the return was at least going to be a smooth process. With further discussion of our situation, Shannon ended up working with us, so that we could keep the AED unit we received in a very fair agreement. It was truly customer service like none other and put a bright spot on a stressful ordeal. I would recommend Heartsmart.com to anyone looking to purchase an AED. Knowing what I know now, I would suggest calling or contacting them directly prior to purchasing online to find the best solution. Our AED came promptly and was in perfect condition when we received it! "
"I was greatly pleased with the customer service I received from Shannon. She was extremely efficient!"
"System is awesome.
Great company. Very recommended.
Mrs. Shannon Long is an excellent seller. Very patient and kind.
Hope to get back soon and buy some more of their merchandise.
"
"Wonderful Customer Service from Shannon. Great Pricing on a Quality Medical Product and Fast Shipping! "
"Chat feature was effective and fast and they even placed my order with the chat feature and email me a receipt (all while I was working on other things)!"
"The representative that we ordered from was extremely helpful and knowledgeable and was responded quickly to all emails and calls. They were able to answer all questions whether they were regarding my order or other products they offer. We will most certainly be going through them for future orders. "