"I had an excellent experience with Heatsinkfactory. The prices were good and the selection was great. The site looks awesome and was easy to navigate. After a careful examination of several sites I picked Heatsinkfactory because of their prices and excellent reputation. They had the best price of the Thermalright True Copper I could find too.

I decided to email them with a few questions about lapping the base and some other things I had in mind. This is where they separated themselves from the rest. I talked with William at HeatsinkFactory and he was more than willing to answer all my questions and ensure I was satisfied.

My order arrived on time and well-packaged with all purchases included. Unfortunately, one of the fans was DOA. I emailed HeatsinkFactory and asked what my options were for replacement. "We can simply send you a replacement fan at our expense." How awesome is that!

The Thermalright True Copper performed great with the fan they suggested which was the Sythe S-Flex 1600 RPM. I couldn’t believe how low my temps are now. The fans moves a lot of air and isn’t too loud. I plan on over clocking my 2.4 Quad Core to 3.2 with this baby for sure!

For great selection, price, prompt delivery, and top customer service, I give Heatsinkfactory a perfect rating. This is the way all resellers should be."

"ordered a fan. it never arrived. after 3 weeks, heatsinkfactory told me that because the USPS said "delivered" they could not blindly trust that I had not received the fan. So they have my money and I have no fan.

great customer service."

"100% My order was for a small item but all was easy, expedient, and correct. I will order from them again"

"Low price and shipped same day. Boxed pack well"

"I've ordered from HeatsinkFactory for years now and thought its time I left them a review. They have always been so very helpful with any and all my questions. I've had to return an item before about 2 years ago and that went very smooth. Recently I purchased an TR Ultra-120 Extreme and its been great. Nicely packaged and shipped same day! USPS Flat Rate got it to me in about 2 days. Cant beat that! I recommend them to anyone that needs cooling gear!"

"I have been getting all of my cooling supplies from the heatsinkfactory for several years now and I have always been impressed with their quality of products and their service. I recently had to return some heatsinks for ones that fit a different socket and was able to do it very fast and easily. They even replied back on a Saturday! That was quite unexpected, so I was able to get everything squared away asap without any hassle."

"I ordered several items among which was 4 tubes of IC Diamond Compound. My order was received quickly but this is not so much about the order as the excellent service I just got. I had not used any of the ICS Diamond heat sink compound. I tried to use some last weekend. It had all solidified and become unusable. I emailed the Heat Sink Factory at their RMA address asking about this and got an email back within 2 hours, even though it was a weekend, offering to replace all 4 tubes or give me a store credit, even though it had been 8 months since the order. No that is service!"

"Finally!!!!!!! Someone who knows their stuff and isn't just a drop shipper. I have looked long and hard to find the proper cooling unit to tame my gamer and these guys are it! Excellent product, instant shipping, good communication. I had a small tech problem and they were more than nice about getting me over the hump. Buy from Heatsinkfactory.com and you won't go wrong."

"OMG!!! These guys are great!
I received my order the next day! I had heard of Heatsink Factory for years, but had never used them before... Now they are my ONLY source!
Suuport? LOL, didn't need any stinkin' support! When you sell quality stuff, why do you need support? I'm a customer forever! No more searching around for me!"

"Great customer service, I was nervous to purchasing a liquid cooling kit, for my Dell XPS system ($5231)
I had 13 questions ranging from leakage, installation, warranty which was all answered by customer service via email. I received my package within 3 business days as promised.
Thank you Heat sink factory management.
Looking FWD to purchase notebook cooling
"

"Order has been placed for a week, all I got was only a receipt through email - no information at all about shipping information. I tried to call and email, but have gotten no response at all. The product was labeled as "ship on same day", how the hell would that be true if I'm still sitting here after the whole week of wondering if my order has been shipped yet. All my computer parts were ordered the same time, and they have all arrived. Now that I have to wait for the stupid heat sink from this merchant (heatsinkfactory.com) before I can start putting together my new computer. POOR CUSTOMER SERVICE!!

Update: Checked the store's website couple times again...Now I finally see a "little" note stating that they won't reopen until January 2, 2008. They should have included this notice at our checkout, or at least TOP of the homepage so that everybody can see. I will just wait now and see if they really ship my order on Jan 2nd before deleting my previous comment."

"Good prices and fast shipping. In fact, my order was shipped exactly 24 hours after I ordered on Saturday. That's right, Heatsink Factory shipped on Sunday!!! :-)"

"I've been buying from Heatsinkfactory for about 5 years now so my review is a little overdue. They have consitently stocked the items I need at a great price with fast shipping. Cant ask for more than that. I'm one of those customers thats always asking questions and they generally respond within an hour during the day. I've even had a reply on a Sunday! Kepp up the great work guys/gals! "

"This company rocks! Some guys in the forum I use recommended them and they were totally right. Excellent product line, and even more importantly their customer service is outstanding. I picked up an Ultima-90 and some IC Diamond 7 paste, excellent combo!! Shipping was very fast (USPS) and arrived safe and sound. Before I placed my order I had some questions about compatibility with my MB and they totally helped me out. I asked the same questions to about five other stores and got a reply days later. The guy I spoke with, william reponded on a Sunday even! Get some rest and stop working so hard dude! Anyways I will definatgely be back for some watercooling action soon for my other rig. "

"AVOID! AVOID! AVOID!

I ordered from the Internet since they do not provide any contact numbers nor do they answer the phone numbers I was able to find based off their website registration.

On Tuesday the 28th of August the CPU cooler I ordered was listed as "in stock". Their FAQ indicates that if an item is not shipped within 24 hours they would send an email with an explanation. Since this was my first order through them I was proactive and used their website form to initiate contact. I received a response approx. 2 hours later via email indicating, rather snidely, that the item was listed as on "backorder" until the 29th of August, but they would cancel the order for me if I desired. I very much desired this. Well I've got a screenshot of their site which as of 2:50pm CDT shows they have 54 of the coolers in stock but also show at the top of the page that the item is backordered with an ETA of 8-27-2007.

Too many contradicting stories for my comfort. I'll never use this e-tailer again and I will urge all others to avoid them as well.


EDIT:
In light of the response below by Heatsink Factory I would just like to clarify a few things.

First if an item is "backordered" you can't have 54 "in stock"; the backorder ETA date was not there when the order was placed; when it did show up at first it was 2 day in the past; and finally that if I hadn't been monitoring the order status and then initiated contact to find out why the order hadn't shipped I would not have known about the delay.

There was no contact made by the company to me as is stated below so lets be honest there. Actually had that occurred I would probably have been far more understanding.

Being human and making mistakes is fine but when there are more than three versions of what's in stock or when it's expected to arrive it's too much discrepancy for my comfort in today’s world. Especially when I have to initiate contact to find out what the problem is!

I should have been contacted PRO-actively (can anyone say "auto-generated email") and the CSR needs some additional etiquette training in dealing with customers. Oh, and get a phone number published and then actually answer the line like a real company for when problems or questions come up. (admittedly this is more a personal issue than a tangible negative).
"