"Dress did not fit. Customer service was horrible. This is a China company so would be 100$ to ship and for the restocking fee they charge. Had to sell mime for 25$ on marketplace just to get rid of it. Would never buy from here"
"I had a dress custom made, and they made it too short. I sent email to them a week ago, but haven't had any response from them.
Would not recommend doing business with this company. They do not communicate with you when you have a problem, and there is no phone no.
Disatisfied customer "
"The dress was made with the cheapest fabric, the hem stitching was crook it and on a single fold with big pieces of fabric sticking out. I
cannot believe Hebeos delivered such a poorly made garment. Been trying to get my money back, been unsuccessful so far."
"It’s been good so far, I haven’t been able to talk to anybody on the phone but I hope they can just help me with my return "
"We will NEVER buy from this company again! Their return policy is a scam, a lie. They would not honor their return policy. They gave us a huge run around. Terrible customer service. "
"Love it, it is a very good "
"The dress arrived perfect my child loved it and the customer service was very good and reassuring "
"My dress was sent with the wrong color lace and I have sent them multiple emails and they have not responded to any of them. I am now going to have to buy another dress. I'm super sad. I read so many reviews saying they loved their experience. Sadly, I am very disappointed and upset at a waste of time and money."
"The dress is made of poor quality. Missing material. Not the same color as shown online. Not the same design. Not happy with the purchase"
"Smaller than true to size. I need to send back and size up."
"I feel like the measurements of the dress when i received it was off. I measured myself and went off the chart. The dress was still too small. "
"The dress I received was not the dress I ordered and Hebeos is taking their time to get back to me about my refund."
"I am ha ving a hard time getting a reply what to do. I ordered two dresses and both came not as pictured. The picture shows a tulle skirt on the outside of the dress and neither received has this. I guess the only thing I can do is return them for credit."
"When I first learned about Hebeos, I was many hours into searching for the perfect party dress for my sister-in-law's Quinceañera. I got a targeted ad and was worried because I didn't recognize the site name. I did a bit more research, found a dress I really liked, and took the chance. I'm so glad I did! I paid for rushed shipping; it shipped inside the timeframe, and the dress is absolutely beautiful--intricate, nice material, lovely color, and a good fit. I did need to hem it slightly shorter, but overall, I am so pleased!"
"The dress was terrible, threads hanging out everywhere not the correct size measurement where off by a lot it looks like a giant curtain or table cloth with stuff just thrown on for a sale, the veil is terrible the flowers are falling off it doesn’t look nothing like the photos I MEAN nothing at all, customer service is half **** they reply DAYS later. The only thing that came correct was the flower girl basket.
U30230414030045893"