"My dress came in the mail pretty fast! It was Vacuum sealed for protection. I’m a big girl so I ordered the biggest size they had. 3XL. I slipped into the dress perfectly. It’s a little big in the front chest area but nothing I can’t fix. The fabric is nice and the dress is as big as shown on the website. Very happy with my purchase. I can’t wait to put it on for my wedding day. Thank you!"
"I placed an order for a dress for my daughter's prom. Received the dress in good time and it looks nice in the package. However, found out it was a two-piece, which was not in the description. The top part was okay but attached was a slip that was to be covered by a giant piece of satin fabric that needed to be tied. Not what I was expecting at all. My daughter tried it on and unfortunately, it doesn't look right on her. So, I reached out to the returns department to start the return process because it says worry-free. Not worry-free they make the final decision if your return is approved. They offered me 13% for a refund. They asked me to see a local seamstress. There isn't anything a seamstress can do. The dress did not look right on my daughter. Horrible experience. Be sure that you are for sure that you want the dress because they will not approve your return. I'm out $158 with the delivery fee. A $16.77 refund for just the “dress” which they can keep. I’m stuck with a dress that will never be worn.
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"After canceling the order 30 min after placing it (wouldn’t arrive at the time I would need it)
I reached out and asked them for a refund and cancelation of order. They say that they Can rush the order so I can have it on time and not calling it. I accepted that was a month prior to the intended date. It was a custom order, and I had already paid for the custom charge and after emailing back and forth they tried to charge 30 extra. And if I didn’t pay I wouldn’t get the order, and if I wanted the refund it was only going to be $27 of the 120 I had already paid. I had to cancel the transaction through my bank and that’s when they decided to say they will send the dress if I cancel the dispute. I canceled the dispute, and now here a month and a half later I still don’t have the dress or the refund "
"Paid extra to received by a certain date......still hasn't even shipped. Customer service won't reply to my emails and I have no dress for a prom in 5 days. Horrible! Scamm! Don't buy!"
"States eligible for return. However not able to return, does not respond to emails. I have been trying to return dress since the day I received it. "
"This dress looks absolutely nothing like the one the girl is wearing in the photo. I’ve tried it on for 3 people and they have all laughed.. I read your reviews and they seemed okay but this honestly just seemed more like a cruel joke than anything. Will be returning ASAP and I am definitely not ordering another after this horrible experience. "
"All the measurements was on point the dress came at the time that's was estimated beautiful dress "
"Hebeos should not take so long to accept returns. There is not enough communication to satisfy customer fitting needs. I sent pics of a poorly fitting dress in attempt to start a return. They at very slow. "
"According to her measurements, she was exactly a medium. She usually wears small (she is 5'7" and about 120lbs), the medium was somewhat baggy esp in the waist area and lower back/****. Luckily my mom was able to make some alterations to make it tighter. "
"The shipment was fast but the quality of the material is cheap and thin . "
"The dress is a horrible fake"
"This dress is so beautiful and just as expected. I’m very picky but the fabric and quality is fantastic. The only thing is they used very small breastcups they don’t match the size of the dress. It makes the cups very noticeable so I’ll get it altered to remove. I chose a standard size that was close to my measurements and it turned out wonderful. Very happy with my purchase!"
"I ordered a dress from Hebeos. It arrived quicker than expected. After trying it on, I found the dress style was not flattering on me. I contacted Hebeos re a return. They asked for my measurements and pictures of the dress on me for improvement. The dress is okay. I would wear it if it was my style but it isn’t. I just want to return it without jumping through multiple hoops and I want a full refund. The dress is in the same condition in which it was delivered. We’ll see what happens. I emailed them again this evening. I’ll keep you posted on my experience. Maybe I’ll increase my rating.
UPDATE 4/26/2023–Hebeos is basically trying to force me to keep this dress after I have been crystal clear that I do not want it. WARNING! DO NOT SHOP WITH THEM UNLESS YOU ARE SURE YOU WANT THE ITEM(S). At this point, if they accept my return, I expect them to say something is wrong with to not refund me. It’s ridiculous!! 4/30/23: Now their customer service is ghosting me. STAY AWAY FROM THIS SITE!!"
"Honestly, I was skeptical buying from here but their delivery ETA was accurate. It actually came before the due date. It was packaged neatly and the dress came out just like the picture! I would absolutely buy from Hebeos again. "
"Everything was perfect and on time!!"