"I love the dress! I usually am very suspicious when shopping online and only will get a dress if I see pictures of what the dress looks like when someone orders it. But this dress is exactly like when you order it so I love it!! The only thing I would say is size down because the dress is really stretchy so if you want to be snatched I say size down, but if you want to have room and wear a loose dress order your normal size :)"
"Dress is absolutely beautiful and the quality is excellent! Waiting for my niece to try in on for my wedding!"
"I love love love this dress, good quality material and very well made. I ordered a size 14 and it fits perfect. It was tailored just for me! So ladies, if you’re thinking about buying it….don’t wait!!!
My event is not until September Labor Day and I can’t wait to wear it!
"
"I purchased a dress from this site and it did not look like the picture on the website. I wanted a refund and they told me I would only get 20% of my money back due to fees."
"It was the perfect fit, and honestly more than what I expected it to be . It was great quality and will not be my last purchase more to come. And it came before the expected delivery date . I ordered it April 6, 2023 and it came April 17th,2023"
"I ordered a dress from this company and to start, the shipping information was wildly incorrect. I asked for the package to not be shipped because I ordered it for a wedding and after one bridesmaid received hers and confirmed that it was NOT the advertised dress on the site, I contacted Hebeos to ask that they refund me and not ship the product. Magically, they said it was already on the way. They shipped through DHL who refused to deliver the pacakge at a time I was actually available (both original shipping attempts were during the work day) and they lied and told Hebeos that I refused the package. Hebeos then contacted me to say that the package was at the "problem center and would be destroyed May 4 with no refund to me". YEP, that's right, instead of trying to get their product back they were going to instruct the shipper to DESTROY it - which speaks volumes about the quality of their product. Moreso, all reviews online and from people I know in real life confirm that when attempting a return, Hebeos makes the CUSTOMER pay to ship the product back to China and to restock it and only offers a small percentage of the cost as a return. This must be criminal. Please steer clear at ALL costs, do not use this site. "
"Not good service at all..the shipping was way off time track
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"Hebeos has delivered as promised, on all of the wedding items I have purchased for my wedding this coming June. So lovely! Because of the style first ordered on a closed toe shoe, I purchased the second pair two sizes larger. They will definitely work!"
"Love this place. My daughter is very petite so measuring her and having a dress made works best for us. We've had a long dress made and a short one. Both perfect!"
"I got an email asking about my delivery and I haven’t even gotten my order yet. I realize it takes a while to make and ship but I have emailed the company twice and gotten no response. I am disappointed. "
"I made a mistake misreading the size chart and ordered the wrong size dress for my daughter. When I reached out via email, as instructed, the first response was somewhat confusing but somewhat helpful, as it provided some direction for what to do to resolve an issue. When I responded with the required information and asked how to make a return and get a replacement, I got another email with no information whatsoever about how to do a return, but with an offer to give me a 20% coupon for doing just about anything with the dress but returning it. I replied with a request for further information, or at least confirmation about whether or not I can do the return and it's been 2 days and I have had no further responses. I understand that I made a mistake and I'm willing to pay to ship and exchange, but they can't even answer my question about how to do that. I will never order from them again. "
"The straps across my shoulders are a bit too long and keep falling down but otherwise the dress looks great on me and the measurements are exact. The dress is a nice quality with lining on the inside and some padding. It took a couple days longer to receive than expected but should be no issue with adequate planning. Customer service responded to me the next day when I emailed and my package came in on the same day. "
"My dress was amazing a line princess wedding dress got here before it was even supposed to and was packaged and shipped with care and fits amazing and I am in love with my dress can't wait for my wedding! Would highly recommend to anyone ! "
"Gorgeous!! Fit my daughter like a glove!! "
"I will let you know how easy the refund experience is as they indicate on website.
Dress was inferior, had chemical odor to sequins, arm holes really uncomfortable and material netting was scratchy (I'm 5'8, 165). The Website is difficult to contact Customer Service@heboes and I am trying to get a return slip -(easy for stores in U.S. return policy, but this seems tenuous)! I am optimistic they will refund fully my expense for two dresses that looked lovely on website, but not good when received. I have photos of the items and how all the tags are on them and not altered
I have a 14-day return upon receiving items, and they are packed and ready to go upon arrival of HEBOES return address -- we'll see!!
D.S. California"