"dress is a great material and shopping was fast i would order again from them "
"Never received my package and then was told that I would not be refunded since it was sent regardless of the fact I never received it. I paid over $15 for two $1 fabric swatches because I needed them for my bridesmaids, waited over 3 weeks and they never came. We will not be using this company now or any time moving forward. "
"I love it!!! It fits super good and is tight and all the right places the color and sequence is fabulous!!"
"The color swatches I received were numbered the colors on the website. Have names and customer service refused to give me the color name to go with the color number that I liked on the swatches I received. I refuse to work with a company that does business like that."
"Don't buy anything from them. The website is a fake, pictures of dresses are stolen from other pages, they don't show real products. The company is a complete SCAM. They steal money and don't give returns.
My package with a wedding dress NEVER arrived, because they INTENTIONALLY issued a wrong delivery note and chose a type of pack, that was immediately returned to CHINA after the carrier failed to deliver the pack due to missing delivery info (the address provided was full and correct). They never informed me on the status of my order, I never received any tracking number for my parcel, until I contacted them myself asking for it, after which they just informed me that my parcel was already NOT DELIVERED FOR 2 DAYS whilst I wasn't even informed that it was shipped!!!
I went through 2 weeks of hell phoning constantly the courier company that was blaming the seller, and the seller just saying "the carrier company takes time" which was a load of bs, as they orchestrated all this so that my pack would never arrive. I even went personally to the main sorting centre of the Postal Services (30mins drive one way) to ask for my pack and twice I was told that such pack was nowhere to be found, although the courier website said otherwise - it was a ghost package!).
Customer service is non-existent, it is a bunch of fake profiles or bots, they don't speak proper English and they do not want to help you, they're plain rude and offensive.
I reported the case to legal authorities as they robbed me of 400 euros!!!
Report them everywhere! Share the bad reviews everywhere, spam their social media with your negative comments. That's the only way to stop this from happening to other people.
I was waiting for over a month to receive my wedding dress, I went through hell of stress (in already stressful situation), and I ended up having to go to another shop and spend money for another dress in the last moment, with the 400 euros being stolen until this day.
I never got any apologies from them, nothing.
At some point so called 'Cherry' offered me 50% return, for order THAT I NEVER RECEIVED AND NEVER SAW WITH MY EYES!!! I obviously refused, as at that point I have already gone through all the crushing reviews of this scam company here, and I knew that there will be no refund either way.
All you can do is give them horrible reviews (which they deserve) all over social media, and report them to authorities, as I am doing. This is just one o many chinese scam companies that just wait for you to make a purchase so that they can run with your money.
Stay away at all cost. Go find your dress locally. Don't give any money to this company. If you look closely at their website logo - it's pixelated, they didn't manage neither to fake this right.. I's a joke of a company, it's a not real."
"I love the dress we purchased by the color is not right to the webpage. Trying to get it sent back and a refund is a nightmare. Before ordering I had online issues and they weren’t helpful either.
They have timing set up for full returns/refunds and their lack of response is unacceptable when I get them the information they need quickly. Very frustrating because we have to find another dress."
"I was not impressed with my experience at Hebeos! I ordered a bridesmaid dress for my sisters wedding and the dress that came was not at all the color that was pictured on the website. It looked like a dusty pink color on the website but what came was a bubblegum pink. I tried contacting them to return it and there has been no response. I would not recommend buying from here! "
"I want to return for full credit and have not received information on how to complete the refund."
"Great. I enjoyed every experience"
"No response after 3 email"
"The dress was NOT the same color as I ordered. The website said shade of color would be slightly off. This was a whole 5 shades darker. Unacceptable. The dress was too tight for my daughter and I asked for a refund. I’d understand not offering a refund on customized dresses but this was a standard size dress with no alterations to fit my daughter’s body. All I got was “we can give you a 10% refund for your inconvenience. Crap! I paid $180 for a dress in a color she wanted. Not way darker than the original picture. I will never order from them again! Ever! I should have known better by the horrible ratings already given for this website but figured I’d give them the benefit of the doubt. Never again! "
"I ordered the dress in hopes that it would be a champagne light the way that the dress looks online. When it came in was a darker, almost beige. It would not go with the scheme of what the bride wanted. Therefore, I am currently trying to get the dress refunded. "
"Awesome dress! It fit perfectly and is beautiful! Fast shipping and over the top great customer service and communication. "
"I ordered a dress that looked nothing like the image online, and have requested for a return multiple times but have not received an answer and there is a deadline of when the item can be returned. I am very disappointed in the quality of the dress and the company."
"El vestido es muy lindo, como en las imagines, solo me queda un poco grande porque lo hicieron a mis medidas pero la tela elastisa, entonces era mejor hacerlo un poco mas Chico, y las tasks se transparentan un poco, pero lo demas muy bien"