"The items I received are so low quality, the crown that I ordered is broken. The 2 customized dresses are low quality, the fabric so shinny nothing as shown in the pictures. I am so disappointed. Plus, I paid extra to customized them both and the one that has sleeves, the shoulders and sleeves are too wide and fall down. I feel cheated."
"I was sent the wrong dress. I contacted the company on Day 15 because I was traveling and was told I was outside of the return window. After a lot of back and forth and having to repeat my story over and over they finally agreed to send me a new dress. But i needed to pay for shipping. I received the dress and it’s not floor length. I do not recommend. "
"Got this dress for my daughters cotillion ball!! It is beautiful and was custom made. The turn around on this dress was also amazing. Hebeos is a lifesaver and I wouldn’t hesitate to purchase another gown from them in the future!!! "
"This company does not accept returns. AT ALL. Even if the product is unworn, has tags, ect. I asked for a return form within the first 24 hours of delivery, because the dress was hideous in person and did not fit properly. They declined me of a product return form, told me to go to a seamstress to get it fitted properly instead. I told them I did not like the dress, even if it fit perfectly and asked for a product return form. They still denied me of it, told me I could keep the dress and they would give me 50% refund. I simply do not understand why I can not return the dress and get the full refund. There is no answer to the why behind that. I would never order from this company again, or recommend to anyone I know. You should be able to return an item, unworn, with tags on, reached out within the first 24 hours of receiving the dress, if you do not like the item you ordered. This place is absolutely ridiculous."
"Thank you. The dress was the perfect size, colour and actually better than I expected "
"The dresses that I ordered from their website are not right for our upcoming wedding. In order for me to return them they are making me send pictures of myself in these dresses. I find it very creepy and intrusive. If the style doesn’t work for our wedding can’t I just return them without sending pictures of myself? I will never order from them in the future. "
"Dress arrived quickly and is beautiful. It fits my daughter perfectly and the color matches her complexion wonderfully. "
"Quick delivery; exactly as pictured; color is gorgeous. Never received tracking info-only complaint. Dress arrived 2 days earlier than estimated at checkout. "
"The dress is very nice! The breast arena does not fit with the built in bra though. I need a different size or style. "
"I was leary of internet buying. Especially with something as important as my wedding dress. I Literally shopped for months and could not find anything that was perfect. And I am surely not disappointed. The dress came in unbelievably record time. I am only 5' tall and I was worried about the length the most. It's absolutely perfect! The only thing that needs to be altered is the sleeves. They are a tad bit too long. But that is not anything to do with HEBEOS. That is because I'm built like a T-Rex, and sleeve length was not a measurement I sent.
Thank you so much for the opportunity to make my wedding day as amazing as possible. I have NO regrets!! I will not hesitate to order again."
"I was scared to order my wedding dress online, but it came out better than expected. Thank you so much for the great customer service!"
"Was very pleased with my order. Would recommend this company 100%. "
"I have looked for several Mother of the Groom dresses and tried a bunch on, but I did not find exactly what I wanted until Hebeos. I was worried about buying something from another country; however, I had a great experience. The quality of the product is better than expected and it was delivered much sooner than the expected delivery date. I am now looking forward to my son's wedding because I am confident in the way I will look on his special day."
"I ordered this as my back up dress. The quality is disappointing . "
"I received my dress a few weeks ago. It came in a low key (slightly opened-rough delivery I guess) box and the dress was in a large zip lock bag. I ordered for black Friday and was pleasantly surprised by how quickly I received my order. Dress itself had no tag to say its size. I used my American dress size (18) to order and it fits perfectly! God IS GOOD! I'm taking my dress to a seamstress to have the belt the dress came with attached to the dress. Very nice belt and unexpected add-on. My wedding is in March. I bought a corset to go under the dress since the dress material is pretty soft. The shape is great and the strings in the back give me a little grace for weight loss or gain (hopefully not an issue, fingers crossed lol). So far so good. I cant wait to see what it looks like once the seamstress is done with the embellishments. For the money it's a 10/10. "