"I'm so happy with my wedding dress! It was gorgeous! I did have to have the arms fitted bc it was looser than I though it should be, but I did the custom fit and everything else fit perfectly! Definitely recommend!"
"The measurements are incorrect on the website, the customer service is the worst I've ever experienced, was told that I had 2 days to request an exchange - did just that, then they asked for photo after photo of the dress not fitting, then ghosted me. TERRIBLE. DO NOT PURCHASE FROM HERE. Submitted a claim to the Better Business Bureau."
"Thank you so much. I absolutely love my dress. I got it custom made and it took about 2 weeks to come"
"Received dress and it was very, very smelly. Not going to wear a beautiful dress that smells. Reached out company to return and took many days to reply and said to air it out as it was part of the dying process. I should not have to air something out before it can be worn. I replied back and stated that I needed the return authorization as we no longer needed this smelly dress, we had to find another option. NO RESPONSE. This company, Hebeos, is not ethical nor do they take pride in their product and lacking customer service. Very unfortunate because the dress was beautiful. "
"Dresses were not **** pictured. Terrible quality. Company does not honor return policy. They will try to bargain with you instead of provided the return as advertised on the website. Don’t waste your time or money. Not worth it. Ended up having to buy a whole new dress for my event and I’m still waiting on my 6th response from the company. Ridiculous!! "
"This is not near the way it looked in the picture. The dress looks burnt orange instead of bright orange. The designs on the top of the dress are a no!
I have put in for a refund and purchased another dress."
"I ordered a custom size wedding dress and the only complaints that I have are it’s way too long and the color is not quite like the picture. Other than that, I’m extremely happy with the quality and look of the dress. There’s no other place that I could’ve gotten this dress for the price I paid and in about 3 weeks! "
"I had doubts about it but when I received the package and tried it on I said yes to the dress !!!!"
"I provided Hebeos with my measures, unfortunately though, the dress fit terribly. There was approximately 2.5" of loose fabric that I could pull to tighten in the front. In addition, the beautifully draped section directly in the middle wasn't sewn very well and pulled down oddly. I took the dress apart and was able to tailor that oddly draped section. The sash in the middle was also terribly sewn. The tacks had come out and it revealed the fabric twisting. I was able to have a tailor take care of this and tack the sash down for me. I was so disappointed overall since I had provided my specific measures. It was a miss on the proper measures and a terrible miss on the construction and craftsmanship. "
"I ordered a floor length white dress in a size large, and a jewlery set that they recommended that goes with the dress. The necklace on the jewelry set came to me with the broken link, but according to the stores policy, they do not except returns on jewelry. In regards to the dress I am usually a size 8 or a size 10. The dress is not even close to touching in the back, therefore, the sizing is very off. In order to return the dress, I must take a picture of myself in the dress with a measuring tape, in order to explain why I am returning the dress. I find this to be a very invasive return policy, and I would advise people not to shop from the site anymore. "
"So happy to have found this site - I was hesitant at first but the dress is beautiful and I cannot wait to wear it for my June wedding. I will come back to post pics!"
"Very fast shipment! The payment went smooth, and the dress was in very good quality and true to size."
"My daughter saw this dress when she was a freshmen in high school and decided this was her prom dress, she is now a senior in high school and it was an awesome feeling when we found it on your website and an even more awesome feeling when I saw the smile on her face when she opened the package and it was exactly what she wanted... THANK YOU HEBEOS for making my daughter's dream dress a reality!!!
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"Beautiful dress, came exactly as pictured and expected."
"Arrived in timely manner. I went to seamstress to have it touched up just a tad & steam cleaned to get all wrinkles out of the lace and it came out gorgeous. Wore it with a puffy petticoat under just to give it more volume and pasties so no bra needed. "