ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
4.07/5
Shipping & packaging:
0.00/5
Customer service:
3.34/5
Return/Replacement policy:
0.00/5

Verified
5/5

2024-06-09

Great communication

"The company employee was great communicating with"

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service

Verified
5/5

2024-06-08

Quick fudilment and delivery

"Fulfilled the correct parts and quickly delivered at good prices"

Detailed Review Benchmark + -
Likelihood of customers making future purchases

Verified
5/5

2024-05-30

Great experience!

"Price was great and shipping was fast! Super happy with this order!"

Detailed Review Benchmark + -
Likelihood of customers making future purchases

Verified
1/5

2024-05-28

Parts

"Parts take to long to come in after ordering online "


Verified
3/5

2024-05-01

"Slow process, improvement needed"

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service

Verified
5/5

2024-04-08

Chris Pugh is awesome!

"You have to reach out to Chris if you want a seamless and incredible car buying experience! "

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service

Verified
2/5

2024-03-30

Parts Double Online Price

"Came in to pickup a simple part after researching inventory/price online. Parts employee rang it up at double online price. When questioned told, “that’s a different department, you can buy online and wait for them to complete the order”, then took a part back and sat back down. Ordered online and received email confirmation including phone number. Called it, it was the gentleman next to my original attendant. He reached to his right, picked up the part and came to ring me out. Beyond ridiculous. Currently in the market for a new 4Runner, guess what Dealership I will not be using."

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service

Verified
5/5

2024-03-29

Great service

"Received with in a week. Great prices!!!"

Detailed Review Benchmark + -
Likelihood of customers making future purchases

Verified
5/5

2024-03-15

Key fob

"This is the first time I dealt with Hendrick Toyota and had no problem ordering and receiving the fobs I ordered.

"


Verified
5/5

2024-03-12

Fast and Efficient

"Very fast very courteous and very efficient use of my time. Thank you for being great."


Verified
5/5

2024-03-10

Really nice parts department

"Great prices, friendly staff"

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service

Verified
5/5

2024-02-24

Sienna wiper blades

"I selected the wiper blades. The website confirmed they fit my vehicle. Placed my order and received them in 2 days. Installed them with no problem. Excellent experience. "


Verified
5/5

2024-01-15

great experience

"I have bought many new cars int the past. Salesperson Robert Bayruns made this experience by far the best. He was knowledgeable, patient, personable and efficient. I have already recommended him to others when they are in the market for a car. He certainly is an asset to HENDRIX Toyota. Great buying experience. "

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service

Verified
5/5

2024-01-08

Great communication

"Need help changing my order because I ordered the wrong part. Associate contact me next day saying they would change order to what I need. "

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service

Verified
1/5

2024-01-03

Ordered parts online

"I realize it’s holiday season, but ordered parts on 12/29 and still no communication, no tracking number, just silence. I guess I will have to go get parts after paying extra to deliver them. Will strongly consider another online company. "

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service