"So I have had a never-ending saga with my little car. I needed to get 2 new wheel-speed sensors and I tried ordering two different "cheap" brands and both did not work for my car so I had to go with the expensive OEM option. However, I'm pleased to say that shopping at this location saved me a bunch of money. Other stores like Autozone and Advance autoparts would have charged me hundreds more for the same parts so I am glad that Hendrick gave me a great discounted rate! Thank you!"
"I found what I was looking for after a little bit of navigating the website.
The only minor issue I had was that the VIN that I copy and pasted from my dashboard was apparently not recognized during the purchase process. I was able to purchase it anyway."
"The UI is total cheeks. Do better, Toyota."
"Ability to communicate with Parts Department via email. This cut down on confusion of saying part numbers and VIN over the phone. Jay Clark went above and beyond, thank you Jay.
Would suggest you put a link to your "parts store" on your local webpage. I had everything loaded into my cart then realized I'd put them in Hendrick Toyota in Apex North Carolina. "
"Great price online...Don't understand why it's more it I try to buy in the store tho"
"Very competitive price and easy ordering process."
"Had an amazingly pleasant experience when I called Hendrick Toyota's Parts Department this morning. Joe, who answered my call, was extremely friendly, helpful and honest. This immediately generated a level of trust whereby I felt Joe had my best interest in mind. He was quickly able to identify the part I needed and coached me through the best way to order it to save the most money. Experiences like this are what will make me (and most people) loyal customers. MANY THANKS to Joe and Hendrick Toyota!"
"Good overall. Website could easier to navigate. Need to update the 2023 VIN #’s for the search bar."
"Finding the right parts on the dealer website is a terror. The GUI is not logical or intuitive...it just is. Even in the parts dept. the employees have a hard time finding a part without a number."
"This service was as reliable as my Sequoia. "
"Thanks for all the help from online parts order"
"Extremely easy to order online through the website"
"so far so good
adequate prices "
"The site was user friendly and I was able to easily find what I need for my car. "
"I was so glad to find it easy to browse the site, found what I needed and got it ordered in less than 5 minutes!"