ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
5.00/5
Chance of future purchase:
5.00/5
Shipping & packaging:
5.00/5
Customer service:
5.00/5
Return/Replacement policy:
5.00/5

Verified
2/5

2012-12-05

"I would like return the radio cd, because is not same like show in the internet.
the internet show RADIO CD INSERT 6 CD and botton are small , you sent me
radio cd only for 1 cd at a time.

Please let me know, how can I return
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2012-12-05

"The product was shipped on time as said. Product was packaged safely and worked great! No problems at all. However if you live in Alaska, know that the free shipping does not apply to you. Very satisfied overall though!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2012-11-28

"HiFi Sound Connection provided excellent service. I purchased a 2004 Jeep Rubicon that had an after market stereo, which I wanted to replace with the OEM unit. I located it on HiFi Sound the day I picked up my Jeep and placed the order. It was shipped the same day and I received it two days later!

Excellent customer service at a fair price. I would highly recommend HiFi Sound Connection.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2012-11-27

"Fast shipper and the item works perfectly"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
1/5

2012-11-26

"Not good. Ordered a replacement radio for a 2007 Ford Fusion on line using your drop down menus. Somehow your system sent me a ford focus radio that once I noticed I called and talked to a rep that said it was too late to change. And if I could get a part number it would help. Your online system did not ask for a part number and I received a radio that looked right but had the wrong mounting brackets. I did go back to see if I made a error but no I did not. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Rep reply posted 2012-11-26
A rep from HiFi Sound Connection, hifisound, has responded:

“Hello,

The radio you had ordered is used both in the Focus and the Fusion. Within the description of this item we do list the full application guide with all the vehicles along with the part numbers that this radio will fit into. So the correct radio was purchased.

Within the description we do also post that most mounting brackets will need to be exchanged with the previous one that was in the vehicle.

Please contact us before leaving any review, as you will find we are very happy to help with any issue you have and will be happy to take care of! As we do see the correct item was shipped within 24 hours to your location.”


Verified
5/5

2012-11-23

"Hello HiFi Sound Connection, 10 out of 10 for your prompt shipment of my Oldsmobile stereo radio/cd/tape player replacement and delivery. Radio is now in the car and working fine and we are enjoying our "toons" again, big thankyou."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
1/5

2012-11-21

"I called to ask the refurbished sub I wanted would come in a brown box or a oem Kicker box. The rep told me it would come in a Kicker box so I ordered it over the phone with him instead of ebay since he said they were running a veterans day sale. I saved $10. Anyways, it came in a brown box, no Kicker box. I was very disappointed especially since I took the time to call your company and confirm. This may not seem like a big deal when you think about it but this was purchased to RESELL so it was very important to me. I ended up buying a new one from another vendor."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2012-11-21

"I ordered this item around noon on Thurs. HiFi Sound Connection processed the order and shipped the same day. It was delivered the following Tuesday. Item is exactly as described and fully functional. Price ws great, shipping was fast, and it works as advertised, what more can you ask for?"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2012-11-19

"Excellent pricing, packaging, product selection, and shipping speed. Stuff arrived very quickly and was well packaged. No problems at all."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2012-11-17

"Everything I ordered was as the ad stated. Delivery was as prompt as the ad stated, and the customer service provided was excellent - I would most DEFINITELY purchase from this establishment again!!!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2012-11-16

"Great products with wonderful comunication. I wouldn't hesitate to buy any prouduct from them"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
3/5

2012-11-06

"Retracting previous review after hifi addressed my concerns."

Detailed Review Benchmark + -
Pricing of products and services
N/A
Likelihood of customers making future purchases
N/A
Overall product shipping and delivery process
N/A
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2012-11-06

"Excellent customer service by phone and email, reasonable prices, and incredibly fast (and free) shipping. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2012-10-30

"Hey I got some great sounding speakers for my 1993 Bronco very reasonably priced and they fit great!! Replacing my old factory speakers with 2 sets of kicker performance speakers was a sound investment! There was no need to contact or return any of my order. Thanks again for the great service and speakers!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
4/5

2012-10-25

"I originally was sent the wrong car stereo and could get no help for the problem via the email customer service address. I was pleased to receive a phone call from a customer service rep who looked at the problem and promised to make good by sending me the correct unit and told me I didn't even have to return the wrong unit. I will update this review as soon as he makes good on that promise."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges