"After reading a well thought out reply to my original review I decided to improve my rating, this is because my experience was really not that bad. They actually sent an amplifier twice as strong as what I'd payed for, which I appreciate. The amplifier was sent without any mounting equipment, box, original documentation, or any other standard accessories, but I was adequately satisfied with my purchase. As for the customer service, every time I tried to call them it was hopeless. Thankfully though the live chat is functional more often than not, with the occasional problems such as a rude representative or not being connected with a representative at all even though it's within the suggested time frame(probably a combination of impatience and peak hours). From what I could tell the customer representatives are genuine English speaking humans instead of an automated customer service software (A very good thing). While not the best around, their prices are fair and if they don't have the product you actually purchased they will send something similar but better."
"Product fit like a champ. Very pleased with how fast it showed up and was exactly as I expected. Will order from them again if needed and am already encouraging other to use this site as well!!"
"Pros:
Very fast shipping and items exactly as advertised. Great site that's easy to browse, plus they carry quite a few hard-to-find items. It's not easy finding pro-level car audio tid-bits online such as unique cables, adapters, circuit breakers, etc., but somehow they manage to stock all of it.
Their prices are honest: I have yet to find someone who beats them by more than just cents on all of the items in which I've viewed. I certainly plan to do business with them again in the future. Kudos! :-)
Cons:
Their account management on their site is a little clunky and overly-simplistic, but it seems to work ok. The site layout/style is a little outdated too. And although shipping was very fast, items were not protected very well. Fortunately no damage at all in two orders I've placed, so everything has been fine.
I would absolutely recommend them for any car audio enthusiast needing supplies and install hardware."
"good place to get deals received a kicker comp with amp in box "
"I received my order and was shorted some 6x9 speakers and was told they were sure they sent it an fed ex must have lost it. The box they shipped the other 2 things barely fit there is no way the other speakers would fit in box. Now I am out speaker till no telling when. They were not helpful at all. I will not use them again. I will go an take my buisness back to sonic electronic. Cheaper does not always mean better, this is why I usually avoid on line purchasing they totally ruined my day and not to mention I was having it installed Friday now those r down the toilet! Update, after sending them a photo and going out of my way proving they did not ship the speakers, they finally agreed they were wrong an will be sending me my speakers but over all it was an inconvenience. I am just thankfull I was able to get my speakers. I finally got it all installed an the over all sound quality was awsome."
“Hello Miguel,
Please allow us at least 24 hours to take of an issue before placing a negative review, we had just been contacted of this issue as of late evening oct-9.
The package as this was shipped weighed 25 pounds. Which would be the correct weight of the 3 items total. Which you can view from the tracking number posted on your account and email. This leads us to believe that the item had been lost from fed-ex.
We had started to file a fed-ex tracer request to have fed-ex follow up on this package, we had stated we can get a replacement speaker sent out for you once the investigation has been completed. Please allow us to work with you and we are more than happy to help.
You may reach us directly at
1-877-275-4434.”
"Great business. Have ordered from them many times and will continue in the future. Always a pleasure to do business with. "
"I was very pleased with the prompt delivery and the courteous, friendly, imformative correspondence I shared with HiFi Sound Connection. My purchase from them was a very smooth and pleasant experience and the item was top shelf quality. I'm looking forward to doing business with them again in the near future."
"I ordered dyna Mat lite throught HiFi Sound. The product arrived in two days, qiucker then I expected. It was exactly what I ordered and the cost was less then any where else I looked. Good Job HiFi sound."
"Received my order in great time and great condition. Excellent transaction and product. Thank you."
"Excellent price, service and shipping time. Would be my first place to shop for similar items in the future."
"Good products , fast service. I couldn't ask for more. I will continue to shop with them for my audio needs."
"Thank you HiFi Sound Connection for making my buying experience a pleasant one all away around. "
"I am not even sure I can say enough great things about HiFiSound Connection. My experience with them has been quite stunning!! Its so difficult these days to find such amazing customer service along with a great product and all rolled up in a company that truly cares and does everything possible to make sure that their customers are super happy and completely satisfied. Its not even so much about just that ( which is a huge part of bringing customers back ) but their communication through out our transaction was wonderful! They made absolute sure from day one that I was informed as to the status of my order and followed up straight up to the point it was delivered to my door......... as if they delievered it by hand themsleves!! The Shipping was one of , if not THE FASTEST I have seen and dealt with ..... and this is considering the distance between my delivery location and the product location...... Lightning fast shipping!
I buy hundreds of products online and have no problem at all in saying that doing business with HiFi Sound Connection has been one of the absolute BEST experiences in doing business with a company for a superior product. They made it a very personal and pleasurable transaction!
PS.... You cant beat the cost and quality of their product!! I absolutely love the (2) GEMINI GT-1204 PRO AUDIO DJ 12" PASSIVE 800W PA SPEAKER PAIR & TRIPOD STANDS w/case that I purchased.
Thank you so very much !!
Jody L. Cloutier"
"Great transaction, quick shipping."
"Very good product, very fast shipping, good customer service... I was asking via chat about another product I was going to buy from you but I received very bad customer service from an agent called "Ray", it was a product of around $450 but I'm not going to buy it now, just for your agent "Ray"... At this moment I cannot access your live chat because he banned me with no reason... Thank you HiFi for the bought of the Mixer, but bye bye I'll look for another provider from now on"
A rep from HiFi Sound Connection, hifisound, has responded:
“Hello Partrick,
We would like to apologize for the inconvenience you have experienced on this order here. Please be aware we have tried calling you on multiple attempts the follow day 10/25 to try and reach you but have been sent straight to voice mail each time. Our sales reps are only allowed to offer a certain discount off per item without supervisor approval.
In regards to the amplifier, This amplifier was upgraded to the 600 watt amplifier with no charge to you. Depending on the installer, they will need to set the gain to match with the wattage of the speakers. Setting the gain to max will indeed cause most subwoofers to blow automatically, however any certified installer will know what gains to set the amplifier at to prevent any speaker to blow.
Any voice mail or email left will be responded to same business day, as well our hold time is on average lower than 5 minutes and generally instant, there are times however where we may experience a large spike in calls.”