"This was my second time dealing with HiFiSoundconnection, and it was a great purchase.
Just can not say how nice they are to deal with. They ship the items quite quickly, and the price was very reasonable. Also the Amp was packed quite well.


The best thing I can say is you will not be disappointed with them, they are top notch."

"The price was awesome but the product was not what I had hoped for. The part was refurbished by the manufacture and I had ceased to work after 5 days of use. It was professionally installed as well. WARNING, if you plan on returning products to these folks make sure you save everything that came with it including the box it was shipped in. They will tag you with a $35 fee and if you plan on returning the product for a refund they will charge you 50% of the full cost so you will only get half of what you paid for back, which is a complete rip off."

"Perfect! These units are well priced and work great! Shipping was fast! Will definately recommend HiFi Sound."

"OPEN LETTER TO HI FI SOUND CONNECTION
Since you will not answer your phone or reply to my last two e mails i will try to communicate with you this way, I would like you to send me the Alpine PDX-2.150 that I paid for in good faith. If you can not do that please refund my money.
I am concerned since a friend made a purchase the week before me on my recommendation, the same amplifier, and she found out it was out of stock by a note in her partial delivery. I can understand selling at a good price and then drop shipping but you let us think you had the merchandise in stock when you took our money.
Be professional and do the right thing here. I see your rating is a lot higher than some of your competitors. Thank you for your prompt attention to this matter. I will up date our business dealing here.
9/25/09 UPDATE I sent another email to Chris Rush, CEO, today asking for an update on my back order. I received a form response that was the same as their last e mail on 9/15/09 offering me a store credit.
10/01/09 I received a refund for my cancelled order today. I received e mail Monday asking what I wanted and they responded promptly to my request for a refund.
10/21/09 The friend I mentioned above is still waiting on her refund for an Alpine PDX-2.150 ordered and paid for on 9/05/09."

"Worst piece of crap box I have ever ordered, cheap wood cheap materials all around will never buy anything here EVER AGAIN!!!!!!"

"Great product. Fits as they said it would, high quality box. All specs were accurate. Customer service is extremely quick to respond and very courteous and helpful. Would definitely do business with again."

"I STRONGLY URGE EVERYONE NOT TO ORDER FROM HI-FI SOUND CONNECTION.
On Tuesday, September 8th, 2009 at 2:27pm I placed an order for an amplifier. The next day, at 6pm, I emailed Darren requesting a tracking number, as his website indicates that most items ship the same day, or next day, and I hadn't received any communication from him other than a notification that my credit card had been charged. September 10th, at 9:26am, he responded that my item would ship that day, and that he would email me a tracking number as soon as he had it. That same night, at 11pm, I still hadn't heard from him, so I once again requested my tracking number, so I could make sure to be at my office when the package was scheduled to arrive. At 9:42 the next morning, Darren emailed me that the item was actually on back order, and I could either wait until the item returns to stock or get store credit and purchase something else. He also sent me links to refurbished products that he does have in stock. I know the product I want, and I know it's available immediately elsewhere, and since it does not say anywhere on his site that he doesn't provide refunds, I responded that I would like my money back instead. He did not respond to this request directly; he instead emailed me a copy of the UPS Billing Information Received Notification on Friday night, which indicates my tracking number for when my item will ship sometime in the indeterminate future. I wrote back that same night that was not a satisfactory response, and I would instead like a refund. Even though they are open on Saturdays, I have had no response. I am sending him another email today to let him know if I don't receive response by the end of business on Monday that he will be issuing me a refund, I will have no choice but to file a chargeback with my bank due to his misrepresentation of his product availability, blatant bait-and-switch attempt, and unwillingness to refund me money which he got under false pretenses. In the meantime, I urge everyone to spend their money elsewhere. Spend a little more upfront and save yourself the hassle I've experienced.

UPDATE: Well my amp arrived today. Regardless, This company is awful and you should stay away! Just look at the forums here and search the company name on google; tons and tons of negatives awful stories. You might end up with an okay deal from this operation if you want refurb kicker gear, but seriously, buy it elsewhere."

"I had no problem with placing my order or receiving my order from Hifi Soundconnection. However the item I order would not fit properly in my vehicle when the installer went to install the item. I got the Return Authorization number and sent the item back for a refund for which I am still waiting to get which is going a month know. I called the 1-800 number to find out what the status of my refund was. Well what when you are able to get through they tell you that you have to email them because they do not handle returns over the phone. So I did as they asked, sent an email (which doesn't make a lot of sense). But when they did finally respond back to my email it was not about my refund but a thank you email for ordering from them and a link to this website www.resellerratings.com. So I emailed a again got a response and they person who responded asked me did I want another item from them or my refund when I had clearly asked for a refund in the initial email I sent. So its going on a month know since I sent the item back for a refund and I am still awaiting my refund. Ordering and receiving my order was no problem, but when it comes to dealing with customer service to get a refund from these guys it is "HORRIBLE."

UPDATE ON MY REFUND:

CHECK THIS OUT I EMAILED THE GUY WHO HAS BEEN EMAILING BACK AND FOURTH WITH ME ON MY REFUND BUT GIVING ME THE RUN AROUND. GUESS WHAT HE DOES...CHANGES THE NAME FROM HIFI SOUND CONNECTION TO SOME PHONY NAME TO TRY AND DUPE ME. I DON'T KNOW WHAT THE DEAL IS WITH THESE GUYS. I KNOW ONE THING IM GOING TO REPORT THESE GUYS TO THE MILITARY CRIMINAL INVESTIGATION DIVISION AND SEEK LEGAL ASSISTANCE. THIS IS B.S AS A MEMBER OF THE MILITARY AND CONSUMER I DON'T DESERVE TO BE TREATED LIKE THIS NOR DOES ANYONE ELSE.

UPDATE:

To Darren nothing has been credited to my account or any email notification sent to me. I was never asked if I was military or not because I placed the order through the ebay website. The 1-877 number just goes straight to the busy signal at all times when you call the number. I would just like to receive a refund on the item that I returned.

UPDATE:

Still nothing has been credited to my account or am I able to get a hold of these guys here. Like I stated before as a Soldier and consumer no one deserves to be treated the way these people treat you. Had I known these people crooked I would of never ordered from these guys. I still will be seeking legal consultation and I have already reported these guys to the military criminal investigation unit. So hopefully they will be able to find a way to get places like HIFI shut down. "

"excellent and super fast "

"***UPDATE*** 10/5/09

They kept $22.02 from my total refund of $72.02, these guys are thieves. They know they are wrong as i provided proof that i am entitled to my full refund.

Currently working with my credit card company to get my full money back.

EVERYONE: Stay away from this company, spend a little more with someone else and get TRUE customer service.

If i would've walked in to their store to make this purchase, in person, i'd like to see them try to steal from me on my face like they just did on this order.

BUNCH OF THIEVES!

9/1/09:

I kept calling your ***-***-**** number and all i get is a busy signal.

I just received this item in WHICH I CANCELLED THIS ORDER LAST WEEK, A DAY AFTER PLACING THE ORDER AND FINDING OUT ON MY OWN YOU GUYS NEVER HAD THIS ITEM IN STOCK (can't you guys tell i ordered it 3 day-select in the first place so i could get it by Friday, August 21st? i needed it by that day, that's why i placed the order with 3-Day shipping so i could get it on time, but no, you guys charged my credit card right away, then i found out by calling you guys again, then the rep. told me the item wasn't in stock and he offered to cancel the order, WHICH I DID, then i got the item somewhere else, cheaper, and ON TIME for Friday the 21st.)

You guys have the worst customer service i've seen so far, and i want to correct this issue in a civilized manner.

I will send this package back to you guys as your rep TONY instructed me to do so, to refuse it, and he said he will fix this for me.

I am still waiting for a call from a manager/supervisor regarding this order.

I keep calling your number and all I get is a busy signal.

I'm expecting a full refund of this order as i was told by your sales rep. TONY. He even said he knew who dropped the ball on this order.

I just checked the tracking number on this refused package and it should be arriving back to you tomorrow, September 2nd, 2009. I never opened this package, i just refused it just like TONY asked me to."

"The product is exactly what it was advertized to be. It works perfectly. I can attach my iPod, charge it and find songs on my radio display. I can also use the auxiliary to play any other source that can connect using a 1/8" phone jack. thanks for a great product."

"Never again will i buy an item from this website because it took way to long for the package to arrive and that's not the only problem. When the package finely arrived i noticed that it was the wrong item. And the item was cracked.WTF the next I send an email off to the custmer service reps and they told me they would get a damage claim going right away till this day I haven't heard a word from anyone.and I'm sitting at home with broken subs WTF never by anything from hifi sound connection!ever!!!!!!!!!!!!!!! "

"I just wana give a little rewiew on my amp that i bought. I was very pleased with the great deal that i got on it. Shipping was very fast and the item works soo great. Will deal with again in the future!! thx"

"fast shipping, great price, excellent product. excellent sales staff, great support. i recommend hifi to anyone and i will be ordering from them again."

"I was extremely surprised with the Hifonics 12's and Kicker amp when I hooked it up in my 08 Camry! I didn't know a 300w amp could push subs that hard. The subwoofers hit hard and clean. I've had systems for the past 8 years and this combo is definitely the best. Can't beat this system, especially for the price!"