"I bought a dual 15" box and i have had no problems with the craftsmanship. i would recommend this product to anyone."
"Excellent communication. Well packaged as this was an online purchase and they had the best price I found. Highly recomended."
"Very pleased with my purchase! Fast shipping! Good customer service! Overall pleasant experience!!"
"Fast delievry and great customer service. Recommended Hifisound connections to all my friends."
"Very nice transaction with fast shipment overall very satisfying experience would not think twice about doing buisness with them. "
"First class. Product was shipped and received in 3-5 days or so. There was also a problem with my credit card which was pro-actively corrected by HiFi. Great customer service and the product was exactly what I ordered"
"On June 25, 2008 I ordered 3 Boston Acoustics 8" sub woofers. And on June 25th, my credit card was charged and I received my invoices via email...so far so good...
Fast forward to July 20th - still no product, and worse yet, no communication from the company. So, I called and after about 45 minutes on hold, I finally spoke with Tony who told me the subs had been back ordered and they would be shipping on the 25th or 28th. I said, OK, I will wait.
I waited until July 31st when the stereo build was almost completed and called again to cancel the order. I spoke to a "Customer Service" rep and they transferred me to a voice mailbox that was full, so I was disconnected. I tried to call back but received a message stating "the mail box is full" and was disconnected - AHA! They blocked my phone number!!! Ok, so the email starts...
July 31st - request my refund via email and get a polite response from Tony that what I ordered was on back order and if I see something else, they will ship it, otherwise, they will issue a refund. I respond that I no longer need the product, so please issue the refund. Tony responds back that the refund process will be started.
August 1st - I email and ask for a status - no response
August 5th - I email and ask for a status - no response
August 8th - I email and ask for a status - no response
August 12th - I email and ask for a status - no response
August 12th - I dispute the charge with my credit card company and send this information to HiFi Sound Connection and receive an email that the product is coming now in and will ship on Monday the 18th. I reply that I want a refund - not the product.
August 14th - I receive the following email:
sorry if you opened a dispute I have to ship the items now so you can drop
your dispute right now if you want it refunded otherwise it will ship next
week when our order hits. can offer you a discount for the delay but not
going to deal with you if you filed a chargeback.
Your customer service representative
Sandy
Thanks for your interest in our products. Please use this coupon code 50K19K for
$5 off any future order $100 and above at http://www.hifisoundconnection.com"
August 19th - I email and ask for a status - no response
August 21st - I email and ask for a status - no response
August 25th - I email and ask for a status - no response
August 26th - I received the chargeback from my credit card company so I emailed them to let them know that I would no longer be doing business with them and no further action was necessary on their part.
And, this entire time my office number has been blocked - but as I found out today, my cell phone has not been blocked.
This is a company that SHOULD NOT BE IN BUSINESS!!! They do NOT know how to work with their customers and they practice fraudulent activities. I was charged for merchandise that I NEVER received and they NEVER had it in stock. And, I was told it was on BACKORDER from Boston Acoustics, yet I was able to go to a local retailer (who matched HiFi's price) and pick it up and take it home with me. So, they also LIE to their customers. And, I waited 45 days before filling a dispute - more than enough patience on my end I would think. In total, HiFi Sound Connections had my money tied up for 61 days... UNACCEPTABLE!
DO NOT PURCHASE ANYTHING FROM THIS COMPANY!!! For everyone who has had "good" dealings with these people, you are lucky... They will NEVER get any of my money again and I will make sure that all my friends know not to do business with this deceitful organization.
And, Darren if you wish to contact me, please feel to do so at ****@****."
"IT TOOK A LITTLE LONGER THAN EXPECTED TO GET MY ORDER ,BUT IT WAS UNDERSTANDABLE."
"The items I got were 100% as the add said, Shipping was better then expected. Came with tech support, low prices, follow ups and left with a all around great experience. I will be purchasing many more toys from this outstanding web site for years to come!! Thank you very much treating the consumer the way we were ment to treated. :) "
"Very good communication with this seller. Fast shipper. Good sale."
"very satisfied with product received,not just this one,but with all of them. will order from again,and recommend."
"This is the worst online shopping expereience I have ever had. I thought I was getting a great deal on car speakers. After noticing that my order had not shipped a few days after the sale I tried contacting customer service. Nobody ever answers the phone I am just told to please leave a call back number which I do but it is never responded to. I finally reached them on the phone and was told my order would ship in a few days so I waited. Days passed and still no shipment so I sent e-mails and tried calling again. Perhaps on my 50th attempted phonecall I got through to someone and was told my speakers weren't in stock and that my order would be cancelled and my money refunded. It has been a few days and my money has not been refunded and I cannot reach anyone over the phone. I received an e-mail offering me to wait until my speakers became available or a store credit. I am still waiting on my refund and feel very hopeless at this point Save yourself the headaches and buy from a reliable seller like Crutchfield, you might pay more but someone will always answer the phone and they are the epitomy of customer service unlike HiFisoundconnection which trully sucks."
"This is one fantastic company to deal with, order was shipped ASAP , when I received my order it looked to be packaged by a company that takes pride it there shipments.
I order on line a lot and I can tell you I would be placing an order with this company again.
thanks and keep up the great work
Bob"
"This was the second time that I've ordered from HiFi Sound Connection.
As with my previous order, the transaction was flawless and quick.
I've encountered zero problems with either order.
As before, the shipping is hands-down, the fastest shipping I've ever had from an International order.
Both times, I'd ordered, and paid, on a Monday.
Both times, I received my shipment at my door by the next Monday.
I won't hesitate to order from HiFi Sound Connection for future purchases."
"Order was processed quickly and communication was great. Item was even delivered before estimated delivery time."
A rep from HiFi Sound Connection, hifisound, has responded:
“Hello,
I am sorry you had a bad transaction with us and you have been fully refunded. We did respond to each and every one of the emails you sent into us as we do for all customers. Earthlink has extreme spam protection and it would be my guess they blocked our emails. Also the max possible hold time in our phone system is 90 seconds so your stated 45 minute hold time is not even possible, along with many of the other "facts" you state here. We pay per minute for incoming 800 calls so it would be a horrible business practice to leave customers on hold for 5 minutes much less 45. Our phone bill would be a monster if we did that. You choose not to leave a VM and earthlink blocked our emails thus the lack of communication. Again I am sorry this happened on this out of stock items but we did refund you as soon as you requested to be.
Regards,
Darren”