"Perfect, after 1 month the notebook has been delivered, customer service is ok, only Ted K. answers but he is very competent, totally satisfied, today noone have patience, the wait is worth. Shopped an Gigabyte P35X v4 in Italy."

"Excellent customer service. Always prompt in response to any queries and dealt with my issue well."

"Delighted UK client. Just imported a customised MSI GS60 from these guys. Both Krisztian (based in the UK) and Ted (in the USA) were able to ease my apprehensions before pushing the order button. Yes, importing sounds scary with the money involved, but the Hidevolution team met my expectations with a simple, pain free purchase. Ted took care of all the modifications in the US and kept me up to date with the orders progress, while making sure there weren't any import duty surprises. I even had a follow up call from Krisztian, you won’t get that from the big box stores or websites. "

"I had ordered a MSI GT80 from HIDevolution, and their customer service was helpful and attentive. I had to contact customer service regarding compatibility with my HDMI 1.4 interface. Very quick response and they even were able to receive my call on Saturday. The laptop arrived on time and everything went smoothly.
"

"Returning customer from last year ^_^

My order arrived today and it was thoroughly packaged, Windows 7 all installed and the only minor update I had to install was related to the accessories I ordered so it was nice not having to waste hours to update windows. I'm very impatient in general so I did phone a few times over the course of a few days while my order was being processed to keep up to date and try and estimate when it would be shipping and each time I got in contact I had less than a 2 minute wait on the phone and the support via the live chat service was the same if not better. HIDEvolution have got a customer for life with me, reasonable prices, fantastic customer service and very very patient :) Worth every penny!

I look forward to doing my yearly upgrade again next year ^_^"

"Hy everybody. I have just ordered my Brand new MSI GE62 Apach pro laptop and i am so happy with Hidevolution. I live in London UK.
This laptop retailer is truley five star. I am serious.
I have to thank for all the help what I got from TED. Ted you great.
So in one word shipping was super fast (3 days wow) no delays at all, customer service was amazing and really helpful.
The laptop is just really I was looking for.
Good job guys. I will definetly recommend you to my friends.
All the best.
Thanks again:)"

"Re Asus G750JZ-XS72 i7 4GB NVIDIA GTX 880M 17.3"
I had been looking for the above laptop for quite a while in the UK, for some reason only known to Asus it hasn't been released here.
I tried to pre-order on BestBuy, as we were due a holiday in Canada/USA in September 2014 but by the time we flew out the laptop was out of stock.

I narrowly avoided being ripped off by a seller offering this laptop on Amazon who I have reported and hopefully this seller has received their just desserts. Alarm bells were ringing when they wanted payment by Western Union money transfer not by credit card or PayPal.

Before we left, I had been searching on Ebay UK for the laptop and had looked at Hidevolution as they were offering the laptop at a good price. I did not want the laptop shipped as I wanted to collect in person. I noticed they were based in Torrance CA, since we were headed to LA I contacted them and asked if they did local pick up.
I received a very pleasant reply from Ted saying the laptop was available and although not a retail outlet they were happy for me to collect from their distribution office.
We arranged a collection date and Ted updated me by email.
We found Hidevoulution after a bit of a search as they are in an office block. I found Ted and the rest of the company staff very friendly and helpful. Ted was very patient when we experienced card payment issues which were eventually resolved.
The guys were happy for me to check the laptop out before purchase to ensure it was working fully.
Over all this was a very pleasant experience and I would recommend Hidevolution to anyone considering purchasing any computer equipment. They also build to order.

I am very pleased with my laptop it exceeds my expectations.

Many thanks,

Barry
"

"After searching online for a reseller that had everything I wanted in my laptop, I came upon Hidevolution which did (ie 120hz screen, 2tb msata 6Gb/s Hard Drive etc..) They were kind and very helpful when I contacted them.

Throughout the process Ken was very patient with me and answered all of my many questions. I also changed things around quite a few times during the process and they were always helpful and never annoyed.

There were a few hiccups we hit along the way (of no fault of Hidevolution) and each time I was contacted and asked on the path I wanted to take. For example the manufacturer had tightened a screw a little to tight, I was contacted, shown a picture and asked if I wanted them to reorder a chassis or proceed with a bonus, I chose the bonus and got a deathadder chrome gaming mouse for free! When my laptop arrived the bump was barley visible and if I had not already known about it I probably would not have even noticed it.

I was completely satisfied with Hidevolution's service and support and plan on going through them when its time to get a new laptop as well as using them for any upgrades or accessories I plan to get in the future.

I would highly recommend Hidevolution.com especially if you are looking for a 120hz laptop screen which are almost impossible to find at resellers ATM.

"

"I was interested in buying a customized laptop and since I don't live in the U.S. I had to buy it through a reseller. I searched online and found that HIDevolution have laptops with the specifications I need so I went with MSI GP60 2PE and added a few upgrades.

Shipping was fast, it was dispatched to FedEx after four or five days. Packaging was okay and it came with a free international adapter, so no complains here.

One drawback is the fact that customer service is basically NON-EXISTENT after the payment is made. Communication was very good at first (before the payment) but after the payment it was just AWFUL. I had such a hard time getting a hold of any customer service representative that I even tried to contact them through their ebay account.

The quality of the laptop is very good, but I had a problem with the Caps Lock key. It gets stuck inside and I have to pull it out using a thin knife. Fortunately for me, though, I rarely use the Caps Lock key, so this was not a problem for me. But still, you'd expect a BRAND NEW laptop to be fully functional. I contacted their technical support department about the issue and, needless to say, they did not respond.

All in all, very good quality but VERY RISKY especially for international customers due to the lack of customer service after the payment."

"Not a Dell Dealer; NO DELL WARRANTY ON THEIR SYSTEMS !!!

These guys should be arrested. They were fired by Dell for illegally altering their systems. They circumvented this by purchasing Dell computers through friends and associates, who then transferred the units to HID. HID continues to sell systems as if they were new, but since they are not a dealer, everything they sell is used. The alterations they make absolutely and directly violate all of Dell's warranty policies. So you get a Dell warranty sure, but when you try to use it, Dell says "your account is on hold" due to HID's unlawful activities. You can never use a Dell warranty for any Dell product you buy from HID Evolution.

I am suing HID Evolution in Small Claims.

Beware!"

"I basically do all of my shopping online, so I can compare... and HIDevolution greatly exceeded my expectations.

I placed my order on Friday. Got a personal call the same day to confirm (because of international shipping). This was a first surprise for me, and a very good one. I appreciate the doublecheck, especially considering the price of the laptop... And Monday morning, my brand new laptop was on my doorstep! Of course, part of the credit goes to FedEx for that ;) but still, it is quite impressive to me that I can order something from the US, and get it half way around the globe, through customs and into my house the next business day...

I have ordered small stock items from local businesses just one or two towns away from where I live, and have had to wait longer for them to get here. And when I order stuff from the US, it ususally takes weeks to get here.

Also, I found a small surprise when I opened the box... a complimentary international power plug convertor. Nice! Very thoughtfull gesture, and again, exceeding expectations. It wasn't offered as an extra item to add to my order, nor was it advertised it would be added for free. It was just there, without taking credit for it. Small gesture, small effort, but much appreciated! "

"I waited so long to get my laptop Alienware and when it arrive here there is a lateral plastic scratched (little scratch). Appear that was made during customization. But the laptop is very nice and the company have good service support."

"I've just ordered my Laptop though HIDevolution all the way from Dubai! And it was worth it.

Great price, and even better service.

Online chat meant it didn't cost me anything to call and go though a long hold period.

They gave me extra options on my HP, that even HP would not give. Walked me though my laptop configuration and literally made me my perfect Laptop which included a dual SSD & SATA drive.

Though I received the laptop a few days later than advised. I was very pleased with the result.

I contacted them after to discuss some issues I was having with the new Windows 8 (not a fan) and the after sales service was just as attentive as their pre-sale service.

I would recommend this company to everyone. I searched both Dubai and UK (where I'm from) but no one else seems to provide a service like these guys. Great work ! "

"Hey all,

My experience with HIDevolution was nothing but postive. Ted is DA MAN! Answered all my little question, sent me a fedex label and I shipped it out in no time.

They just got it yesterday, tech was out but he started on this one today, supposed to ship back to me tommorow. Man they work quick!

Feel free to contact ted for any reason, big or small. He will get you sorted out in no time. Don't be afraid to ask him anything, big or small. He is there to help and does a dynamite job!

I will have my lappy next week so I have to be patient, the hardest part.

Mine was actually a refurb same model on the website so I knew it was possible to change the cpu, just to much work for myself. THey are even throwing in the ssd I mailed to them. Free of charge!

Will do business with them again!"

"10/10 Excellent customer service. I had to change my custom order, they got back to me promptly and make a change to my order quickly. I would recommend Hidevolution to everyone sick of poor on-line computer sellers "