"Wanted to document my experience ordering from HIDevolution for anyone who's on the fence for some reason.

First off all, my background. I am a 20-25 male who is doing web development for work. I was looking for a laptop that would handle my web development since my work computer is ridiculously slow. At home, I was using an HP with AMD A6-5200, 4GB SDRAM, integrated GPU, and some SanDisk 250GB SSD. It was fine, but couldn't handle the loads I put on the CPU with running programs like Postman, FTP Clients, even something as simple as Visual Studio Express. I decided enough was enough and I needed something better, lest I give up the will to live between the molasses of my work computer and underwhelming performance of the HP.

I haven't bought a computer in four years, so I started poking around the internet and found/started looking at computers like the Acer Swift 3/Aspire 5. Stuff in that $600-$800 range. I was impressed with what you could get for that money these days. That budget started opening up stuff with the i5-8250U processor, 8GB of RAM, and even some factory installed SSD's. But I couldn't shake the feeling that I should spend a few hundred more and get something in the $1000 range. Something with an i7, dedicated GPU, etc. So I Googled "high end laptops" and one of the first results was HIDevolution. I clicked on them and started poking around and saw an MSI GL63 for $899. The specs looked pretty damn good for $899. Then I saw that there was a GP73 with GTX 1060 on sale for $1099. I clicked on it, went through the configuration list, and added one to my cart. Then I left the site.

A few days later I got an email from a guy named Ted that was asking about the computer left in my cart. I asked him a few questions and was suddenly looking at dropping $1200+ on a GP73 build. With the guidance of Ted, I ended up placing an order.

So I placed the order on 11/19, a properly configured GP73 for $1,329.00 (after NBR discount, of course) which was double what I had originally set out to spend on a laptop and a good ~$400 more than my hard limit was. But I know I'm getting a hand configured machine with excellent warranty. One that will last me for many years and with more power than I'm ever going to need for my work.

My build day was slated for 11/30, which includes me emailing Ted, asking him to upgrade my HDD to a Samsung EVO SSD, which he promptly charged me for and got changed in the build. Customer service has been second to none thus far. The laptop shipped and arrived right on schedule. So far so good. I am so pleased with my experience!"

"HIDevolution is the expert in offering great customized laptops at a great price. I purchased an Aero 15x from them, and was able to upgrade its cooling system, memory, and hard disk with clicks of a button. Not to mention their superb warranty which covers the system even if you upgrade it afterwards yourself. The laptop came in pristine condition, and I was able to enjoy its power and functionality immediately due to the customizations HIDevolution performed. Customer support is also very responsive and accommodating to your requests; I put down the credit for the laptop just before Black Friday only to see the price going down by $200 for the Black Friday sales, but a quick email to them and they were more than happy to match the Black Friday price for me. "

"Just ran across this gem of a company. They are an authorized company for upgrading production laptops. With all the upgrades, the Gigabyte laptop has the power of a desktop computer but is thin and light like a Mac. It is sweet!"

"The quality of the laptops is terrific, everything runs smoothly and boots up really fast! Great upgrade and well worth the price!"

"I cant even put it into words my experience in HIDevolution.com, the site was a user friendly and also the staff is more than accommodating, they would recommend you some upgrades. This was my first time ordering a gaming laptop and I'm not that a tech person so I had to ask many questions. I have so many consideration with regards to my laptop also I'm living in the Philippines which is so hard for me to pick the best laptop for me that would accommodate my professional and personal needs. Donald@HIDevolution listened to what I wanted and assisted me in picking my first gaming laptop MSI GT75VR 7RF Titan Pro. My package just arrived yesterday it was packed safely without any damage at all!! You could ask them to add an additional packaging that would make your order more safer!! I will surely buy here again!"

"I can’t even begin to say how good my experience was with HIDEvolution. Ted was such a huge help throughout the entire process (which took several months due to an unforeseen car repair), and was always very happy to help. After receiving the laptop (Asus RoG Zephyrus M) I am very pleased to say that the work they did was top notch. I ordered a repaste with Thermal Grizzly Conductonaut, Fujipoly Thermal Pads, and 32GB of DDR4 2666MHz RAM. Not only do they have a proprietary process for applying the liquid metal to keep it from moving and damaging components, they also use matching RAM modules for the best performance and compatibility, and for good measure they test everything for stability before they ship. Best part is, despite the fact that there is a lot of hands on work required to make these modifications, I could not even tell that anyone had touched the laptop before I received it. I am very critical of my high dollar tech purchases, but I could find no faults with this laptop after hours of testing. HIDEvolution has earned my praise and my business for life. "

"This was my first time ordering a gaming laptop and I had many questions. Donald listened to what I wanted and assisted me in picking an MSI Titan 8RF and I could not be more thrilled with the end product. The performance was exactly what promised. I would recommend them to anyone seeking a gaming laptop."

"The purchase itself was seamless, professional and stress free. They don't try and up-sell you, while at the same time taking the time to walk you through your options.
The notebook, Asus Zenbook Pro has proven to be flawless and vastly exceeded my expectations.
I would buy again from them in a heartbeat... and probably will!"

"HIDEvolution staff (Ted) was extremely helpful with my order. Thank you, I'll be sure to come back with future orders,"

"Definitely retracting my positive review...
Not happy at all. Purchased a laptop about a week ago, all seemed fine at first but when they listed the laptop on their website they used abbreviations to describe the screen, to my surprise I got a very dull matte finish screen and was expecting a nice vibrant 4K screen.
I reached out to customer service and they said there wasn’t anything they could do and just days later they changed their description on their website to state this screen is “anti glare” so people can understand that.
So then I call and email customer service again and I was even willing to do an exchange so they would still have my business, and even though I’m willing to just exchange they still want to charge a restocking fee!!!
Very bad customer service, so at this point I’m requesting a full refund and anyone whose reading just look at the last few negative reviews, these guys don’t want to help you unless you want to spend money, once that have that money they are not on your side anymore."

"I worked with Donald S on purchasing a new Asus laptop with Fujipoly extreme thermal pads and liquid metal repaste added as well as additional ram. Donald was the best! Very helpful and lots of communication. My laptop was done quickly and packaged well. It runs great and cooling is much improved over stock. I could not be happier and hope to order from HID Evolution again!"

"I ordered a laptop with HIDEvolution because I saw that they were the only company I found that would both apply liquid metal TIM to your CPU and GPU AND it was covered under warranty. Couple that with their cheap RAM upgrades from a single 16gig stick to dual channel 16s for 32gig and I was sold. They are also an authorized Asus re-builder which means all of their work is warranted for Asus as well (not just the average 3rd party reseller). I've had several questions throughout the whole experience and even while I was just looking at the laptop I was going to buy and I contacted them through their chat option. They were great the whole time, answered every question VERY quickly (usually within an hour or so if it was normal business hours) and were very friendly.

When I got my laptop in I looked it over and you would never be able to tell someone else had your system first except for the upgrades if you opened it (which I did to add my own SSD). There were no smudges or marks on the laptop at all and even the screws still looked pristine, no marks on them or stripping either. Everything was very professional and I'm more than please with the quality of it. These guys have been above my expectations every step of the way, I actually felt important to them and like I was getting personal service, which is rare these days. Not only do I highly recommend it (which I have to several friends so far), but I would buy from these guys again in a heartbeat. If you get Ted K. helping you out, you should know you're in great hands (I'm sure the others are great too)."

"I bought a Razer Blade 15 from HIDEvolution, and throughout the process, I was notified of each step of the way. Throughout my order, Ted had walked me through some changes and had given me a discount for being a student! I went with HIDEvolution for the warranty and service as Razer isn't known to have the best customer service, but from HID I can communicate one on one with Ted (the person who walked me through my purchase and options) and get pretty much near an instant response. I also went with HIDevolution for some add-ons such as liquid metal, backlighting quality check, and just an overall model specific upgrades. The shipping went quite well, and in fact, the laptop is running great today! I plan to purchase future products from HID, and I recommend them for any machine really. With being a mainly performance based reseller, most people who do buy from HID are usually gamer oriented and will love that HID has great customer service. So - if you are buying for HID and are a little shy from the tad increased price if you bought it straight from the manufacturer, remember that you are paying for quality service that will be there for your purchase throughout it."

"There was a helpful staff who helped me to cancel an order and create a newer and better order. One of the main reasons for this customization is the latest technology like MSI super raid 4, display calibration and the excellent artwork. I am very happy with the product that exceeded my expectations. And I am very happy with Amazon for redirecting me to Hidevolution website. There was absolutely no problems with the shipping."

"I have recently bought the new Razer Blade 15.6" 4K laptop. I went for a full upgrade of the machine, 2TB SSD, 32GB RAM, Thermal paste etc. I came to HIDevolution for my purchase after reading countless good reviews on the internet and I must say I totally agree with all the good reviews.

Ted was the person of contact for me for this order. He was there from start to finish. He always answered my queries with detailed explanations and even replied to my mails on off days and at very late hours too. I live in India so time difference between me and him is huge. But despite the huge time zone difference, he always answered my queries and replied back to me within minutes even if its 10-11 pm for him. I also had some issues when i tried to pay for my order, but Ted took great efforts to help me out on this and finally we sorted it out. Kudos to Ted for being such a remarkable person at HIDevolution.

Now about the laptop and the services provided for upgrading it by HIDevolution. I can say with much firmness that HIDevolution team is very professional when it comes to customizing laptops. The work they have done on my laptop is outstanding. They know their game when it comes to upgrading laptops.

HIDevolution is a great re seller, specially when it comes to upgrading and quality checking these expensive machines. Their customer service is THE BEST, period. I sincerely thank the entire team at HIDevolution for their great customer service and utter professionalism in how they handled my order. They are truly A CLASS APART ! "