"After a recent remodel of my house, I purchased almost all the furnishings through hive. The service is always excellent and they are happy to supply all the needed swatches, material and finish samples. The products and manufacturers they represent are top of the line. Delivery estimates are accurate. Very professional and responsive. These are high end, quality products and the prices reflect that. "
"Purchased a Herman Miller Mirra chair for a client. The entire process was very smooth and chair was received earlier than anticipated. Would definitely use again."
"Excellent customer service. Orders (Ro chair, Mare sofa and chair) arrived from Europe unscathed and in time frame outlined. Products are lovely and I am very happy with them."
"customer service could have been friendlier. but overall competent."
"I ordered an Eames lounge chair from Hive with custom selected leather. The price was the best I found anywhere and the shipping to my home in Texas was free. I was kept well informed of my order status throughout the production and delivery of my chair. The product I arrived was the fine quality that I expected."
"The customer service was excellent and the white glove delivery service was superb!"
"With a large selection of modern and great service, Hive has been my go to for modern furnishings for years."
"They sent out a broken bowl but replaced it with no problems. Great customer service!"
"picked up an eames table from hive - item was in stock and arrived without any issues - thanks"
"They keep you in the loop every step of the way. They do a great job."
"Great chair, great service. Prompt turn around
"
"Very prompt and attentive service. Item received was well packed and protected from breakage. Would order from Hive again without hesitation"
"WE PYHSICALLY WENT TO & TRIED TO BUY FROM THE STORE. THE SALES PEOPLE DID NOT KNOW HOW TO ORDER IT. SO THEY TOOK OUR PHONE TO LET US KNOW WHEN IT WAS ORDERED. IT TOOK OVER A MONTH FOR THEM TO GET BACK TO US, BUT ASKED IF WE STILL WANTED THE ITEM, AS THEY STILL DID NOT ORDER IT, AS YET.
WE HAD WAITED 2 WEEKS WITHOUT HEARING ANYTHING, SO WE TOOK IT UPON OURSELVES TO FIND THE ITEM ON YOUR WEBSITE, ORDER IT, AND HAD RECEIVED IT A WEEK BEFORE YOUR SALES PEOPLE EVER GOT BACK TO US- TO SEE IF WE STILL WANTED IT.
AS I SAID- CRAP SERVICE"
"Got what we order as promised and on time"
"Easy transaction. Shipped faster than listed on website. Smooth from start to finish."
"I ordered a George Nelson star clock; which requires perfect handling and shipping. It arrived and I found a small issue with it. But true customer services shows when there is a problem. Hive immediately helped me with the replacement order and expedited it. I have to say in this day and age you don't see outstanding customer service like this anymore.
Thank you so much"
A rep from Hive, hivemodern.com, has responded:
“this feedback is a bit puzzling.... we do not have a physical location in the state this client resides. we reached out to the client for clarification via e-mail but did not receive a reply.”