"After a recent remodel of my house, I purchased almost all the furnishings through hive. The service is always excellent and they are happy to supply all the needed swatches, material and finish samples. The products and manufacturers they represent are top of the line. Delivery estimates are accurate. Very professional and responsive. These are high end, quality products and the prices reflect that. "
"They were great. Kept me up to date as to expected delivery date. Informed me as to why there was to be a slight delay. As soon as they received the lamp it was sent to me asap and very well packed... Will definitely order from again! Actually, about to do so right now!"
"Hive's customer service has always been truly professional, while providing great products at competitive prices."
"Hive processed my order and got me the version of
the Tizio lamp I wanted. I couldnt be more pleased."
"Service was good. There was a discrepancy in my order that was noticed by the sales rep. After contacting me to validate the order, the sales rep corrected the discrepancy."
"The chairs were just as described, in perfect condition, and delivered very close to the time promised initially. I love the look with my other dining chairs, and also love that they are made by the Cherner Chair Company in the USA! "
"Item arrived damaged and had to fight and charge back the charge from my credit card before I got a credit from Hive. All purchases before this I had had a great experience."
"The computer system is badly broken. Orders do not update. I love you guys but you need to fix this or I will switch to another company."
"The item listed a lead time of just a couple weeks, but immediately after ordering the item I received an email saying that I would not receive my purchase until mid June. Haven't had any updates since then, but I'm hoping that my item will in fact arrive in June and not later. "
"I was not aware that the item I ordered was out of stock and on backorder until after I purchased. Would have been nice to have that info at time of purchasing"
"Product is fine. Customer service was decent. I had an issue I needed help with. Had no idea customer service communicated with messages that are viewable on the site. Messages should be sent to a customer's email address. "
"Hive is outstanding: best choices , best products and best customer service !! I highly recommend them!!"
"Well...kind of hard to gauge my satisfaction when I haven't received my purchase yet."
"Lovely table and chairs, so excited to get it! "
"Good communication, good packaging, no problems"
"Totally incompetent. Zero customer service skills, specially melissa. I think she was trained by Tarzan in the jungle. They are just brokers that are unable to multitask. Best to buy directly"