"I ordered the case study daybed through Hive and called them beforehand to inquire about shipping charges/service, what to do in case there are damages to the product etc. I was told specifically that paying for inside service would include unpacking of the item and removal of packing material. When the delivery guys showed up at my house however they said this service was not included. When I called Hive to inquire about this confusion they said basically there are only seven people who work there are no one makes mistakes. There was no apology and even the slightest consideration someone there may have been mistaken about the delivery options with this particular item. Although the furniture is lovely I would most likely not order through Hive again. If there are customer service or damage issues I would not be confident they would be able to or even want to help me in any way. Better to order directly from the manufacturer even if it costs a little bit more.

Update - Hive did refund the delivery fee as noted. I appreciate their response to my feedback and have updated this review."

"Item was listed on website and shown instock; however, I was informed the order was cancelled because of a manufacturer discontinuation.

I've made previous purchases in the past and was completely satisfied and I will likely shop this site again, but this experience was disappointing and inconvenient."

"Smooth transaction! Everything transparent and on time"

"The website is easy to negotiate and search across companies and products. Hive represents a wide variety of beautiful furnishings. The quality is excellent. The service is prompt."

"Nice products and happy with my order."

"The clock arrived on time and in good order. "

"I no longer search for furniture on DWR. The service and selection on the Hive site is wonderful with a hassle free, prompt delivery every time. "

"First: I love the bed! Full satisfaction on that! My dissatisfaction is with the DELIVERY. Although I paid $200 (!) for INSIDE delivery, I almost had to force the guys to actually do that!
Why don't you offer "white glove delivery"? Bring furniture inside, unpack, and assemble. That would be worth $200.
If you ask customers to assemble furniture themselves, at least include instructions - I had to download them from the website. Also, you can't expect people to have a deluxe version of a tool box."

"I ordered two items; one over the phone with a sales person and another through their web site. Great experience in both instances. Items were delivered on schedules with no problems."

"Still waiting for one item "

"Since posting my review they solved my problem so here is an update. They accepted the lamp back for a full refund only after I posted this review. When I contacted them they said no returns. Also I find it a bit deceiving that the no returns accepted policy is buried at the bottom of the site in small print. Most places that do not take returns clearly point that out before you hit purchase. With online purchase one generally assumes they can be returned."

"Did not expect anything less than the great service I received from Hive!"

"Excellent stools. They are super comfortable and look great. "

"If any part of my name is shown, please do not print this online.

Excellent service from ease of ordering online to constant communication about when the delivery would take place. Plus, no tax or shipping fees make this my go-to-place for modern decor."

"Happy with the transaction. Happy with the shipping materials. Happy with the product. "