"After I placed my order, I did not receive a email confirmation stating they had received it. I called several times to check up on my order and when it would ship. Each call exceeded a 20 minute wait with no answer. However my credit card was charged immediately. I think Hobbytron.com has great potentials but their customer relations is a big zero. Would I shop there again or recommend to a friend.NO! I have yet to receive my purchase."
"This was a gift for my grandson. He was very pleased and I'm sure he will want to purchase from you again."
"I submitted an online order through Hobbytron. I never received an email stating my order had been received, filled, or shipped. I could not check the status online, because I did not have an order #. A few days later, I submitted another order for the same item, and still no email. The day after ordering the item for the second time, the first order came in. Today, the second order came in, so it will be returned. Frustration!"
"Great transaction with no problems. Quick shipping. Would definitely buy from them again."
"I was looking for a submarine, I couldnt find one anywhere I found Hobby Tron web site so close to Christmas. It was in my hands in a couple days. It was a perfect transaction."
"I have changed my opinion of HobbyTron and HobbyTron.com. They sell a lot of different RC helicopters. RC helicopters are very breakable. HobbyTron offers NO SPARE PARTS! and therefore they are a "customer no-service" type of store. Watch out. Also, you will NEVER get to speak to someone over the telephone. Their answering service has the same message as most other RC helicopter stores: "Your call is very important to us. We are experiencing a very high volume of calls...." which will drone on-and-on as long as you let it. No one will ever pick-up, probably because they are embarrassed to actually have to speak with a customer. If they are not going to offer any parts for anything they sell, they should have a disclaimer on their web site. To summarize - "BUYER BEWARE!!!" "
"MUST HOLD JUDGEMENT DUE TO THE FOLLOWING:
RECEIVED THE PACKAGE, AND THE BATTERY PACK WAS DEFINITELY USED; SCRATCHES AND OLD TAPE WERE ON IT. CALLED AND YOU ARE SENDING ME ANOTHER ONE..
THE OTHER PROBLEM, THIS DEFENDER YD911 HAS A WARPED FUSELAGE! WHEN YOU ADD THIS TO THE REAR SECTION OVER THE ROTOR IS BENT, WHAT ELSE CAN I TELL YOU ABOUT THIS MESS? I WILL GLADLY TAKE PICTURES OF THE COPTER AND SEND THEM TO YOU; YOU CAN SEE FOR YOURSELF. WHAT YOU SHOULD DO, IS SEND ME ANOTHER ON, SINCE IT IS A GIFT FOR MY GRANDSON FOR XMAS AND HE HAS NOT SEEN IT AS OF NOW. HE WAS AWAY. I FIGURE THAT I WILL SHOW HIM IT, AND BY THAT TIME WE CAN STRAIGHTHEN THIS SITUATION OUT. THANK YOU AND GOD BLESS...CARL V. PALESTINI...PS SPOKE WITH "TRIS" THE OTHER NIGHT; IS SENDING ME A NEW BATTERY PACK...SHE IS A WONDERFUL YOUNG GIRL...SHOULD BE COMPLIMENTED FOR HER ATTITUDE...."
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Got my helicopter today,fast shipping considering the holliday,hobbytron is on my favorites list for future purchases.thank you very much,happy new year"
"Actually I didndt received what I ordered, and it seem very complicated to return the wrong item... Im still waiting for an answer from the company to know what to do. My item was a Christmas present so my surprise kind of failed... Vey disappointed..."
"Id recommend your local hobbyTOWN or something other than hobbytron. I tried ordering a RC helicopter. When I went to submit it, it went to my confirmation page which I couldn't see because of a pop up from hobbytron which I could not get out of. I never received a confirmation e-mail so I tried submitting it again. And again the pop up came up. I noticed in the account I had been charged twice, and was afraid I had been scammed. I tried calling, I tried emailing I couldn't get through. However, five days later I did receive the helicopters in the mail which was on time... and they looked good. The packaging was good unlike the reviews I had read and I was pretty excited. CHRISTMAS DAY these gifts are opened and not only does one not work BUT both HAVE PROBLEMS. One of them was missing a piece on the back wing that controlled it from going forwards and backwards and the other was missing a piece in the remote, so that didn't even work. I'm just dissappointed because it sucks to give a gift and it doesn't work! Now im having to fill out forms and hopefully that will be pretty easy in getting through to someone at this place. And I can get helicopters that work."
"It was easy to find and order the items I wanted. Most of my items work great. My order arrived promptly, but with a little damage to one of the items.
It was difficult to contact them regarding the damage to one of my items. I tried unsuccessfully to contact them over the phone, and they never responded to my email. I tried at least 7 or 8 times over the course of a week through their online chat service before any agents responded. They were supposed to follow up with me on the status of a replacement, and three weeks later I have not heard or received anything."
"Shipment was received in a short period of time however the item received was not what I ordered. Have tried by email, calling and waited over 20 minutes for assistance and then had to leave a message as store closed and was to receive a call back. Have been waiting for call for 1 1/2 days with still no response. Poor customer service. Will not use this store again if I don't receive the assistance I need by the end of the day."
"I love hobbytron.com so much.I will definitely do business again with hobbytron.com.My son was so happy about his bb gun for Christmas and his rc car that I got him for Christmas.Their are so much things that hobbytron has they got airsoft guns,rc cars,airplane,helicopter,and others stuff.Their are free things everyother month.So once again thanks {~}o&&ytron.€om"
"Very unsatisfied. I purchased two remote trucks for christmas presents and neither one were in correct working order. I've tried contacting Hobbytron and I have not gotten any response."
"I ordered a RC Boat on 8 Dec 2011 and still have not received it as of 29 Dec. I have call this company 9 times and have never talked to a live person. They do not return my calls. I have e-mailed them 3 times and haven got no response. I have even faxed them 2 messages and got nothing in return. I will never order from thid company again and would never recommend them to anyone."