"Good price. Exactly what I ordered, and it arrived 3 days early. Even included a return shipping bag if I needed it. "
"Shoes arrived promptly and are as comfortable as advertised."
"Ordered a case of tennis balls online. No indication on website whether in stock or not. Stated email will be sent when shipped. 2 weeks later I call since I hadnt heard back. Told balls not in stock and not sure when they would be. If I had known that, wouldve just got them on amazon. Thats what I get for trying to support a local store front."
"It was easy to order my Brooks Addiction 14s from Holabird. The price was competitive, and delivery was free. I received my shoes in less than a week. It was a great experience!"
"The item I ordered was delivered timely and was exactly as described. "
"Everything as promised. I've purchased a half dozen shoes from Holabird."
"Purchased shoes on 12/30. Got lost in transit. Holabird immediately sends another pair in two days."
"Hard to return merchandise. Need RMA. Still waiting after 6 days"
“Thank you for your order. I sincerely apologize for the poor communication that you recently had with us. I have sent a request to management to send you a prepaid label right away. We again apologize for this poor experience. We hope to serve you again soon! ”
"Pleased with purchase of New Balance sneakers at a good price."
"I had a return and it was handled perfectly"
"Not too long after I placed my order, I received a call from a real person, informing me that my order shipping would be delayed a few days, because the manufacturer did not get them the product on a timely basis. They asked if it was ok, or would l like to cancel my order, in my case, waiting a bit longer was not a bad thing. But it was very nice they informed me and gave me the opportunity to cancel."
"I paid for 2-day shipping to get this product by Christmas, but it took 5 days to arrive. It was sad that it wasn't there on time, but it was more frustrating that I paid extra for nothing in return."
“We're sorry that your order did not arrive before Christmas as expected. After looking at your order details, your order was placed on Saturday the 21st at 1pm. It shipped the next business day on the 23rd and arrived on the 26th since there are no deliveries on Christmas Day. This shipping information is available on our website so you know what shipping option to select and when you can expect your order to arrive. We value you as a customer and hope that this experience does not affect you shopping with us in the near future for your run specialty gear needs. ”
"all is good, price excellent, shipping was 0 and was quick"
"Went online to find a quick present for my son. Found an item. Purchased it. It arrived when they declared it would. Easy... Just Easy"
"Fast shipping and exactly what I ordered"
"Correct tennis shoe and size were delivered"
A rep from Holabird Sports, therealholabird, has responded:
“We sincerely apologize that your order did not process as expected. Unfortunately, there was some miscommunication with the manufacturer as to a restock date that kept updating as "Due in any day." We don't want to make any more excuses as to why your order did not ship on time but to say we are sorry for the inconvenience. We value you as a customer and appreciate you supporting our small family-owned business. Our Reputation Manager will be in contact with you soon to see how we can help better this poor shopping experience. We look forward to speaking with you soon.”