“Ms. Rainard, we sincerely apologize that your order is taking longer than expected to arrive. After checking your order details, we see that you have selected our Super Saver delivery method which has FedEx deliver your order to your local post office and your local post office will then deliver the package to you. Since we are delivering from our sole location in Baltimore, MD to the west coast, it can take up to ten business days for some orders to arrive. We will be working with the carrier as to why your order took longer than expected to arrive and hopefully improve shipping times so you can shop confidently knowing your shoes will arrive in a reasonable time frame. After tracking your order, it is expected to arrive by the end of the day today 1/25/20. We sincerely apologize for the delay with your shoes and hope you enjoy them when they arrive! ”

“We sincerely apologize that we were not able to deliver your order at the time of purchase. When we found out that we did not have your order available, we called you to notify you as soon as possible. We're sorry that you were not able to have the racquet before your vacation. As a small family-owned business we value your business very much and hope that you can give us another chance to deliver your racquet sports specialty needs. We hope to serve you again soon! ”

“Thank you for your order and for your review. We processed and shipped your order on the same day. Since you selected our super saver shipping method, we did send your order to be delivered DHL Expedited which has DHL deliver to your local post office and your local post office then delivers your order to you. Ten business days is longer than it normally should take to arrive in New York from Baltimore. We will most definitely be looking into why your order took so long so this does not happen to you or other customers in the future. We again apologize for this poor shopping experience and hope that you are enjoying your new shoes. ”