"Good price. Exactly what I ordered, and it arrived 3 days early. Even included a return shipping bag if I needed it. "
"Glad to get my favorites at lower prices. No problems ever."
"Easy to order. Quick delivery. No delays."
"Ordered shoes as a gift and they did not fit, so reordered and rec’d replacement within the next week. Took a bit more time for my refund of original order, but rec’d it☺️ Truly appreciate that Holabird is a purveyor of great squash shoes. They are not available in any local stores. You delighted me!"
"I ordered a pair of K-Swiss tennis shoes. I was happy with HS selection and prices.
Thank you!"
"I placed my order on 12/6. It is now 12/20 and no shoes. Not used to such slow service compared to TW or Amazon. Well hopefully I will see my tennis shoes soon. "
"Delivery took 7 days longer than expected "
“We sincerely apologize that your order did not arrive in the estimated time of delivery. Your feedback helps us work with the carrier to improve shipping times so you can start enjoying your order as soon as possible. We're sorry again for this poor experience and hope that you're enjoying your items. We hope to serve you again soon! ”
"Incorrect address on order but Holabird worked very hard to make sure I got my shoes- which I did yesterday!!! Thx!"
"Shopping here is complicated on Nike brand. You must call in to ask for the price and place an order. Shipping and return was as twice slow compare to other tennis online stores. For the return must call in to get approval and prepaid label to be send through email vs Tennis Warehouse instantly came with a return prepaid label along with your order. I never want to shop here again until they improve there operations system. "
"They called me to inform me my shoes were out of stock and would be quite some time until they came in. I had the option of canceling my order or waiting.
No pressure and very friendly.
When I took the option of waiting, they allowed me to upgrade my shipping speed.
Wonderful people!!"
"Service was great! They even called me to follow up!"
"Easy process. Received item on time. It didn't fit. They got back to me right away with return label for exchange. Waiting for the new pair. Good products and good customer service."
"Online shopping through Holabird Sports website was fantastic. I was looking for a specific shoe, in a specific size and color. Holabird was the only spot i could find them. The delivery was fast and on time. Will keep Holabird as a bookmark!!"
"No issues with purchase or return. Merchandise was correct and as described. Had to return due to sizing and it was handled quickly and efficiently."
"Ordered a new pair of tennis shoes and they ended up being too large. Got a quick response to a pre-paid return shipping label. Once received back at the warehouse someone dropped the ball and my replacement order was not entered. When I called to check up I was promised a return call after the weekend. That promise was met but my replacement size was then unavailable and I will have to wait a week or so for the replacement to be back in stock. More frustrated than anything. The product and price were the best I could find, just need those shoes!"
“We sincerely apologize for the poor shopping experience you recently had with us. We don't want to make any more excuses as to why your order was not completed but to just say we are sorry and are working to complete your order right away. We appreciate your patience and hope to serve your racquet sports needs again soon! ”
"Good price and on time delivery"
A rep from Holabird Sports, therealholabird, has responded:
“We're sorry that your shoes took longer than expected to arrive. It's a busy time of year and since you selected our FREE Super Saver shipping option, we sent it the most economical way possible so we can offer you the best prices. After checking your order details, it appears that your package arrived earlier today. If this is not the case, please let us know so we can trace your package and get it to you right away. We thank you for your business and hope you have an excellent rest of your Holiday Season! ”