"Good price. Exactly what I ordered, and it arrived 3 days early. Even included a return shipping bag if I needed it. "
"I telephoned Holabird Sports, because I could not activate my discount code. A Customer Service Representative agreed to investigate and email me within 24 hours. The next day I received a new discount code, and I was able to purchase my pickleball paddle. Apparently as an added perk for my inconvenience, Holabird expedited delivery of my 0urchase with no additional cost to me. "
"Great price, quick delivery."
"Good quality product at a great price. Shipping was also very quick. Overall a very good shopping experience."
"Great price great shoe easy order arrived within a week. Perfect "
"Ordered and shipped and delivered within 5 days. No issues just good service and price! JI
"
"Found a good pair of running shoes at a fair price. The ordering process was easy and the shoes arrived quickly. "
"I have completed my sixth purchase of shoes from HolaBird. To date, my experience has been great. Each order has been correct and timely as promised. On one order, the size of shoe that I ordered was not available at processing time. A friendly customer service lady called to tell me so and see if there was another shoe I may want instead. She was helpful and ended up working a deal with me to make up for the system error.
I recommend them to friends whenever I get a chance."
"The whole transaction was great, and the shoes were great. The only problem was that the shoes were shipped in their shoe-box only, wrapped in plastic for shipment. The plastic wrap was not sufficient protection for the shoe box, which got mangled in shipping. The shoe box should be put inside a second, cardboard box for shipping."
"As usual, the shoes I ordered came quickly. I like thes Big Shot Light 3 vs the Ultrashot High-rise as they are much easier to put on. "
"I found the running shoes I need at a great price at Holabird Sports. Delivery was quick."
"I have good experience ! )))"
"I don’t regret this purchase. Very comfortable!"
"They had the best price online for the tennis balls I wanted, and they arrived promptly "
"Great selection and prices... but BEWARE of the return policy! I bought some shoes from the website and they ended up not fitting my feet well. I wore them around the house once and to (indoor) gym class once. They were too wide in the toe and hurt the back of my foot. I called Holabird about it and they said that since they were worn, they could not take them back. After I explained that they hurt, she said “well you can send them back and we’ll see.” So I paid for my own return shipping ($12) and they were kind enough to give me a store credit. (Versus a refund like I wanted) But honestly, I don’t want to ever shop here again. Almost every other place that you buy athletic shoes from TELLS you to try them out and send back if you’re unhappy. Like how can you tell if you like something if you’re not even allowed to wear it around your house? I’ll definitely be shopping at Nordstrom/Zappos, etc from here on out. The stingy return policy at Holabird isn’t for me. "
"Will buy from you again! Thank you"
A rep from Holabird Sports, therealholabird, has responded:
“We sincerely apologize that your shoes did not fit as expected. As a small family owned business, we unfortunately do not accept back shoes that are worn because they are no longer able to be sold. We have this stated in our Returns/Exchange policy so you can try them out indoors on carpet or hard wood to get a general feel of how they may perform. We're sorry to see you go as a customer but hope that you use your in-store credit on an item that performs better for you. We hope to serve you again soon! ”