"Good price. Exactly what I ordered, and it arrived 3 days early. Even included a return shipping bag if I needed it. "
"No problems and I really appreciate the security check since the address on my credit card was different than shipping address, someone actually called my to verify. Excellent and much appreciated "
"Good it was good they are good"
"shoe return policy was deliberately stated in a way to confuse the consumer"
"Great fit for hard to find wide tennis shoes "
"Have shopped with Holabird for 5 years now. They always get it right and on-time for me. Great vendor!"
"Service is very personable- if there is any type of delay or issue, the company personally calls you to provide an update. My last pair of shoes were thought to be a week behind and despite the phone call warning, they still showed up within 3 days of ordering. "
"Best place to buy Tennis Racquet/apparel"
"Good experience, great price, fast shipping."
"Excellent Service and products "
"Easy, quick, and a great price."
"Great service. I needed pronation support shoes and they were overpriced everywhere I tried to find them. By ordering thru Holabird I got the shoes at a great price! Thanks!!"
"Very impressed with Holabird. I had never heard of them until I found my specific brand, model, version of running shoe, at a great price!"
"Always have a great experiences with this group of awareness! Great deals (usually better than the manufacturer) and better customer service!"
"Still haven’t received order"
“I sincerely apologize that your order is taking longer than expected to arrive. After checking your order details it appears that we called to notify you that your order would be on delay as it gets restocked from the manufacturer. We appolgoize for this inconvenience. A manager will be in contact with you soon to see how we can help better your poor shopping experience. ”
"Selection and price are what brought me to Holibird, I had to contact customer service recently about an order, these people are outstanding!!!! Customer for life, recommend to all my friends "
A rep from Holabird Sports, therealholabird, has responded:
“We're sorry if you felt in anyway mislead by our Return/Exchanges policy. We want your experience with Holabird Sports to be as perfect as possible. Therefore, as soon as your order arrives, we ask that you look at it carefully. If you aren’t 100% satisfied, we ask you to contact us to help you arrange an exchange or return with no restocking fee. We do offer free returns for some items but unless we sent something by mistake, or a product arrived damaged and needs to be sent back under warranty, you are responsible for the return shipping costs. You can see our full policy where it describes the steps to return in full detail here >>> https://www.holabirdsports.com/pages/returns_exchanges. ”