"Great website and easy to use"
"I don't like having to give my personal info and I was led to believe there were three companies to look into but only one showed up and it wasn't even what I had asked for."
"Called and left messages to many electricians an none returned my call I repeat none had the decency to return my calls"
"Fairly easy to use and loaded well. I couldn't submit without entering a phone# but I would rather be contacted via email I don't want solicitation calls."
"Was helpful, but there was only a few contractors on the list for my area at this time."
"I signed up with home advisor as a contractor looking for opportunities to bid on. I paid in excess of $1,000 just to get started and looked forward to my first opportunity. It came on time, but the customer was undecided on if they even wanted to have work done! It was a soft lead at best, and a couple hundred bucks out of my pocket! This goes on for the rest of the month, one bad lead after the other. I couldn't afford the cost at the rate it was returning, and decided to cancel my service online. 15 days later, I am reciving opportunities again. I am charged another 500$. I call and explain the situation, that I hadn't opened a single opportunity they sent, and that even if I had opened the email, the information is through a link to their online portal, and they would clearly see my account activity. I was informed that if I did not pay another FULL MONTH of opportunities they would trash my credit by sending it to collections. If I could give a negative rating I would.
There was no success in speaking to customer success. 10/10 would not "
"Terrible. The person that called me from Home Advisor didn't leave a VM and never returned my call as requested."
"OK - but - the ONE pro who contacted me did so way too many times! He texted, called 3 times within the first hour and again this morning at 7:30 am! Then again one hour later. Unacceptable - I feel like I am being stalked!"
"Really j happy with Home Advisor"
"Your estimates of cost country wide didn't match up locally with estimates when going from low to high. Your contractors cost are too wide of a variance from one to another."
"Kevin did an AMAZING job! We had an old pond that was a total eyesore. He filled it in and now we have a BEAUTIFUL patio and firepit that we will use for a long time to come"
"After discussing my needs with one of your agents about my requirements I received an appointment for service. I would have liked to receive 3 firms to contact and then accept."
"Was looking for prices to start a budget to get a job dun none available and no place to list the job I wanted dun"
"I have nothing good to say to the public but to the company please know who you are contracting out under your name."
"My experience was very fast and easy. Website was easy to navigate and got quick results that were exactly what I was looking for."
A rep from HomeAdvisor, HASupport, has responded:
“Hi MJK-88880, We're sorry to hear this. The additional amount you paid when you got started was for a discounted pre-paid lead bundle that you purchased. We're always happy to address any lead concerns as there are a number of situations that are eligible for credit. We also do not have a way to cancel your account online, you do need to call Customer Care in order to do that which would explain why your account was not cancelled at that time. Additionally, an account will only be sent to an outside collection agency if there is a pre-existing unpaid balance on the account. We're happy to address your concerns as it seems there might be some confusion with the way our service works, please call Customer Care at 877-947-3639 or send info to emailus@homeadvisor.com to speak with a rep. -HASupport”