"I searched online for a ToTo Drake toilet as the nearest dealer was 2 hour away from me. The cheapest deal I found was by www.homeclick.com for $215.84 and free shipping. This was an amazing price considering the dealer locations were selling them for $306. In fact the price was so low I was a bit suspicious.

I looked at resellerratings and saw the bad reviews for this store. I decided there was no way I was going to order from them.

Then after looking through eBay, I found these toilets for sell (not the exact model, but many others) being sold by homeclick. Their eBay rating was 6561 with a 99.9% postive feedback. If you deal with eBay you know that is an impressive rating (only 8 negative).

I wondered if the company changed since these feedbacks here on resellerratings, or possibly whoever handled their sales on eBay was trustworthy, while the rest of the company wasn't.

I decided to give it a try. I ordered from their website. It said all items were in stock and would ship in two business days.

I received a FedEx tracking number in two days. The package was delivered on October 10th.

The boxes were delivered a bit rough and we inspected the contents before signing for the delivery. This annoyed the delivery guy, but that can be expected when a package arrives looking less than ideal. Homeclicks policy says:

"If your item is a large order that arrives by truck, it is your responsibility to ensure that the product has not been damaged in transit by the freight company. Inspect the box for external damage, remove the packaging and inspect the contents for any physical damage in the presence of the delivery driver. If there is any damage, visible or not, you must indicate such on the delivery receipt. When you sign the delivery ticket and do not note any damage, the unit becomes your property. Again, please take the time to inspect the delivery and if there is any damage be sure to note it on the delivery ticket. If the damage is severe enough to render the product inoperable or unusable, please refuse the shipment and contact us immediately at ***-***-****.

You must call us for a Return Authorization number (RA#). Please make sure you write this number on the outside of the box you send back to us. Returns without an RA# will be refused. Returns will not be accepted after 30 days from when you receive your shipment."

The items were fine however and I installed the toilet last night. The packaging was not missing any peices and everything was in great shape.

My dealing with homeclick.com went flawless. I had easy online ordering, confirmation emails, tracking number provided, quick delivery and merchandise is good shape as expected.

Perhaps I was just one of the lucky ones. Or maybe the negative reviews are just the few unlucky ones. The company must be doing something right or their eBay feedback would have been awful.

All I can add is I had a good experience with homeclick and would order from them again."

"Customer service nightmare!
I ordered a set of dessert bowls and plates as a gift over a month ago. The website said they would ship in 1-2 weeks. That seemed like a long time but I'd seen the site listed in Money magazine so I figured they were reputable. But now, I'd like to get the word out about how bad their customer service really is! I got a voicemail from my friend 3 weeks after placing the order saying "thanks for the gift...but I'm not sure I got what you ordered." I thought that was an awfully weird message. I called her back and it turned out she'd been sent an African themed bowl from the National Geographic Home collection instead of the Jonathan Adler set I'd ordered. It definitely wasn't something I would've picked out for her. The packing slip stated a set of 4 dessert bowls and was signed off by someone named "steve" but their was only 1 African bowl sent. The packing slip didn't even list the plates I'd ordered for her even though I'd gotten an email saying my complete order had shipped! So I called Homeclick to get the order fixed and got their recording saying their customer service is only available Monday to Thursday from 9-5 Eastern Time and Friday from 9-3 Eastern time. I'm on the west coast so that was painful. So I called back on a weekday and told them what had happened and they said I would get an email in 24-48 hours with the order status. 48 hours later, I got an email that was missing words and had misspellings including a request for a "skew" number! I immediately sent an email back that included photos of the packing slip, bowl, etc. I didn't get a response and called a couple days later to find out the status. I left a voicemail for the guy who had sent me the email and asked him to call my cell. Instead he sent me an email the next day asking for the same information he'd already asked for (including misspellings). So I called the customer service general number and talked to another rep who logged the requested information into the system and said again i'd get an email in 24-48 hours with the status. So time goes by and I get an email from the same guy again...this time saying that they've sent out a FedEx label and when they get the "defective" item back, they will ship out the correct item. So it's now been a week of me calling and emailing customer service and over a month since I placed my original order. So, I decided to call this guy and find out if this process could be sped up at all, what the status was on the plates that were supposed to have shipped weeks ago, and why they couldn't just ship the correct bowls now while they waited for the return. Of course, he wasn't there. So I left him a voicemail again and asked him to call me back. Then called the general customer service line. Had a long talk with another agent about this and still don't really have any answers on when anything will ship. Just offers to put a note in my file and to check for an email from them in 24-48 hours! They have no idea why the plates haven't shipped and don't really know if the bowls have been ordered so that the 1-2 weeks ordering time isn't stacked on top of the time it takes for the FedEx label to get to my friend and for her to get the mistake packaged up and returned. I'm embarrassed to have my friend have to deal with all of this. And I'm angry that Homeclick isn't trying to QUICKLY remedy THEIR mistake. The last rep I talked to said I could leave a voicemail for the manager who wasn't in today...so I did. We'll see if that gets me a call back and a better sense of why this is taking so long."

"I ordered expensive fine china at a great price, service for 8. It wasn't the cheapest price, but they included a free soup bowl, so the price ended up significantly lower than any other merchant. I decided to take a chance, despite their low ratings here. My shipment arrived ahead of schedule, by more than a week. It was left on my doorstep - but apparently it was shipped from the manufacturer, so it was their shipping error, not HomeClick's. Obviously something of this value should have required a signature. Only one small saucer was damaged. I called HomeClick customer service. They even have an automated message that tells you how long a wait to speak to a live person, or offers to call you back when the next available agent is free - a very nice consideration. I was called back promptly, and told I would be notified in 48 hours. I was, and a replacement was sent out immediately. So I was quite satisfied - lovely product, great price, and responsive customer service. I take seriously the experiences of others, particularly the negative ones. So I was very pleasantly surprised."

"I ordered a juicer from the companyon the 7th of June. It would take 2-3 weeks for them to ship it, for free shipping I could wait. It arrived with a cracked piece so I contacted them for an rma. They mailed me a prepaid fedex label and I shipped it back. They received it on July 1st where they start processing it. I called after a week of them processing it and they said to give it a couple of more, they check the inventory and they have a couple on hand. After a couple of more days I call back and they say it should be any time now. I call back yesterday, July 27 and it is once again in the final stages of being processed and should be any day now, however they are now out of product so it will be another 2-3 weeks after they finally finish processing my rma for me to receive it.

So what was supposed to have taken 2-3 weeks would have actually taken 2-3 months. I requested a refund and got put on hold and then hung up on. I called back and was told that they will have the credit department contact me withing the next 1-2 days. In homeclick terms this translates to 1-2 weeks I guess."

"I placed one order for a Vermont Castings grill ($1200 grill) on 5/30/2005. It was supposed to be delivered before 6/11/2005 (according to their email confirmation). Homeclick.com charged on 6/1/2005, immediately after I placed the order.

The shipping company contact me on 6/6/2005, and told me the grill would be delivered on 6/7/2005 or 6/8/2005. I confirmed delivery date to be 6/8/2005. My wife stayed at home on 6/8/2005 to wait for delivery. Early evening on 6/8/2005, shipping company call my house and told my wife that they are not able to delivery it on that day. They then asked if they can deliver it on 6/9/2005. My wife stayed home again on 6/9/2005 to wait for delivery. When the grill arrived, she noticed that the corner of the box was crushed, and there other damages to back and side of the box. Metal parts can be seen through the holes. She refused delivery because the product was damaged. The shipping company took the grill back.

I spoke to your customer service representative, but was told that she had no idea when I would receive a replacement. She told me that the manufacturer has to receive the product first, then inspect it before sending me a replacement. But she has not dates to give me. She also told me that the order can not be canceled. Even after I told her about the Fair Credit Lending Act, which strictly prohibits the vendor from charging a customer, but delay the shipment.
First, I have the right not not receive a damaged product. Second, if damage is incurred during shipping, it is an issue between the shipper and shipping company. The consumer should not even be an involved party. Third, it is unreasonable to expect customer to wait extra long period because shipping issue.

I wrote to Homeclick.com for official reference. According their company policy as stated on your web site:

"We try our best to handle all your inquiries as promptly as possible, during the normal business week, we will respond to you within 48 hours. If you contact us during a weekend or over a major holiday, we will get back to you by the end of the second business day after we receive your request."

My email was sent on 6/10/2005. Four days later, I still have not received any reply from them through email or phone call. It has definitely past their specified response time.
A wise person once told me, "I would rather be in a bad deal with good people, than be in a good deal with bad people." I can tell you right now, Homeclick.com is not one of the "good people".

I would strongly recommend not to buy anything from them, even if their price is the lowest. If you have to, order with a credit card with nice customer dispute support, such as American Express.

Update:

Homeclick later disputed ever promissing me a refund. They even denied that the item was back ordered, and said it was "being shipped". I still have all three emails from "Jennifer Breese", who claimed to be "customer support manager", that asked repeatedly if I wanted refund. In those emails, she also clearly stated that she could not give me availability status, nor a clear delivery date. So after 3 month of disputes, they changed their story many times, and still have not refuned anything.

Learn from my mistakes and do not buy anything from them, even if price was lowest. You get what you pay for."

"I had a great experience ordering from HomeClick. They communicated via email with me about my order, I was informed of a brief shipping delay, and actually ended up receiving my order 2 weeks early. I received exactly what I ordered and got a great deal. I would order from them again! "

"I placed this order with Homeclick.Com in October of 2004, my MC was billed on the November statement and the order was listed as shipped in mid-Decembber. It is now Feb. 13, 2005 and I have not received my order nor have I had any success getting a response from customer service other than "be patient." This was an order for dinner plates so it is not something extraordinary that would have to be hand made or special ordered. I am very unsatisfied with this company and after repeated attempts to get a refund I have still not gotten a response as to my status. I ordered from Homeclick because of an item in REAL SIMPLE magazine, I would suggest that they do a little more research before recommending a company like this to anyone again. I have no hopes of ever receiving my order or my refund. "

"I saw the sale product picture and ordered it. They send me part of it. I think the sale page was a trap. The picture shows a whole 'hotel shelf' with relular price of whole product and sale price, and only received tiny 'mount kit' without shelf. The website of sales are gone when I received it and the operator only tells me regular price purchasing, telling me get a shelf part separately."

"Very satisfied. Ordered Villeroy and Boch dishes on a Monday night. The web site indicated that there was a two week lead time. The dishes showed up 1 week to the day of the order. The prices were among the best on the web. The dishes appeared to be shipped directly from Villeroy and showed up intact. Would use again."

"This was the only and last time I will order from them. They charged my card on 10/27/04, I recieved 1 item 2 weeks later. 1 month after my card was charged I recieved everything else except for 1 item. They never said anything was backordered. I emailed them many times they finally said it would be mailed out and I would recieve it in a week. That was over 3 weeks ago."

"I purchased 3 items in a single order from homeclick.com. Overall, it has been a terrible experience and I would never order from them again. So, BEWARE!!! 1 item came fine after 4 weeks. Another was very poorly packaged and damaged. And the final item has never arrived after 6 weeks!!!! They do not respond via email and calling them you will be on eternal hold. AVOID AT ALL COSTS. Learn from my mistake. "

"The initial ordering/pricing/shipping was as expected. No problems, until I had to deal with "customer service". Avoid this vendor at all cost! After six months the item (soap/lotion dispenser) failed. It had a life time warrantee. So I contacted the customer service department. Per their instructions I returned the faulty product. So far I have been waiting three months for the replacement! Numerous phone calls have resulted in an endless stream of empty promises. Watch out for the customer service "manager", "Jennifer". She talks a good story but is unable/unwilling to follow up on promises to "...send it out in 3-5 days"."

"Ordered a Oasis Locking Mailbox. Lowest price I found AND no shipping charges. Excellent service with prompt shipping. Item was shipped from the manufacturer."