"The Ashley Trinell headboard I bought is sturdy, and just as beautiful as in the photo. The shipping was fast and packaging top notch. No complaints!"
"When our cadenza arrived all boxed up from the truck we were excited! It was worth the wait. The packaging was very tight and nothing was marred or damaged. In fact we exclaimed more than once about how well it was packed compared to another furniture item from another source. It took time, and two people to put it together properly but it was worth it. Everything we needed was included. It was worth the wait."
"A+++ service. Highly recommend. God Bless! "
"Item arrived when projected and was as described."
"Delivery was quick and piece is beautiful"
"Overall very happy with everything. Will buy again."
"I didn’t get my barstools that I ordered!
I emailed few times and they didn’t give me solution !!!!"
"Cabinet came in a timely manner, all the pieces were there and we were able to put it together in about 1 1/2 hours. It looks nice and works for what I needed it for. "
"I ordered a sofa and it was delivered in a little less than a week. It was easy to assemble (no tools required) and it looks nice and is even comfy. The price was remarkable."
"I'm still missing hardware for the night stand I ordered!!!"
"I bought me a whole bedroom set from Home Square and I bought me a mattress. I love my new bed!! Next, I will be ordering sheets to put on my bed!! Thanks"
"As expected and very fast delivery."
"I recieved multiple broken pieces! "
"desk was banged on the side"
"I never received an email confirmation of my purchase or a shipping confirmation. Pathetic for an online store. "
“Hello Kevin.G,
Our records indicate that both said emails were transmitted and received to your email on 10 Feb 2018 at 1900 hours ( Order confirmation ) and on 13 Feb 2018 at 0527 hours ( Tracking confirmation ) respectively. We have made many attempts to contact you by email and by phone with no return communications. We truly hope you enjoy your purchase.
Regards,
Homesquare Support”
A rep from HomeSquare, CymaxTK, has responded:
“Hello Shani Cohen,
Our records indicate that you had made the order on February 20th. We also show that these show a successful delivery via FedEx with the notation on the FedEx website - "
Left at front door. Signature Service not requested." on February 27th at 2:05 pm.
You had reached out to us on March 7th at 11:21 am stating - " Hi
I didn’t get my barstool
And I ordered them long time ago
My order number is VRC121-xxxxxxx
Please let me know when I will get it
Thank you
Shani
???? ?? "
We then responded to you explaining that we would have to conduct a loss trace with FedEx to help assess the situation and also inquired you to maybe check with family, neighbours or any potential people you might live with while we conducted the said trace.
You then responded to us stating - " Hello
I search everywhere outside the house and I didn’t find the chairs
I ask all the households and we didn’t get it
I asked my neighbors and they don’t know what I’m talking about
So please provide the chairs as soon as possible
Shani.
???? "
On March 19th we had provided you with an email stating that the item was deemed to be lost in transit and that we would be creating a replacement order for you.
The replacement was created and the order shipped. We show a successful delivery on April 3rd at 1:08pm.
We provided you with accurate step by step information to every email you had sent us and ultimately provided a solution as a replacement.
Hopefully you were content with the service provided.
Kind Regards,
Homesquare customer support.”