"I was shopping for a new sectional and came across this site. I went with a Jackson Sectional that we had found at our local store, but they told us it would be months before they could get it. Had it delivered in just 10 days, and for a better price. Gorgeous furniture, and all of our friends are asking about it. A+"

"Poor quality and horrible customer service. Look elsewhere."

"I purchased a recliner with massage n heat from HCC and found the delivery to be prompt and without incident. However my recliner motor ie heat and massage motor make a good deal of racket and 3 emails and a phone call later (1week+) I have not heard back from them. Buyer beware! There are a lot of online furniture stores and Home Cinema seems to have some of the worst customer service I've experienced, especially given all they would have to do is contact the manufacturer for warranty service on my chair. I would not buy from them again, given the poor customer service I've experienced.
"

"We ordered a 3 piece sectional and ottomon...called to make sure it was in stock and were told it was and it would ship in 2 days..the guy on phone was very unenthusiastic and not very people friendly. It is now a month and a half later and they havent responded to the 5 e mails ive sent and when i called they said its out of stock and they were having it built?? This is ridiculous..."

"This was a typical trouble free order. I placed my order for a 6 piece compass Catnapper sectional on the phone and it was delivered 3 weeks later in perfect condition. Their price was unbeatable, lower than the competition. The delivery time was a little longer becasue I wanted a reverse configuration which was backordered by about one week. Never had to call customer service after the order because I received timely updates by email so I know what was going on. Great service and great price."

"Although they praise themselves for 2-3 day delivery and 2 day response to customer problems neither is true. Delivery was 10 days, chair came damaged, 3 messages for replacement parts were ignored. Finally a call and complaint caused them to contact the manufacturer who, they say, will send the part in 10 days (uncomfortable for a chair with only 3 legs....so it will be about a month from order to a usable product. Chair quality is fair but I would never order from them again and feel I should warn others about this too.
When I asked why they had never responded to my e-mail messages he said, "Well, it's only been a few days."...and he claimed to received only have one and I sent 3.
BT
Branford CT"