"My first experience with Home Cinema but certainly not my last! An amazing array of styles, colors, and low prices. The chairs I ordered were delivered when promised, and were even lovelier than the depicted on the website. They were not only an outstanding bargain, but fit the room perfectly.
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"The living room set I purchased is a great find for the price.It was shipped and delivered as promised,and actually exceeded my expectations.I will definitely use this site in the future
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"My order faster than expected, was packaged safely so that there were no concerns about damages, and the product was exactly what I was expecting to receive.
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"This is one of the best new sites around. Beautifully put together. Quality and savings are outstanding. The shipping is very fast. I also like the way the site works and especially the checkout process. It is very streamlined and different and much easier. I ordered a living room sectional and was delivered in less than 2 weeks. Quality and comfort are amazing.
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"I never write reviews but I wanted to because I was very wary about ordering a large item through the internet, but it had great reviews so I decided to go for it.
Very happy that I did, everything was on point. Home Deilivey people were amazing and our new Library wall unit is beautiful. "
"Ordered a desk...paid for a desk... received shipping information, two weeks went by and nothing had come...called shipper and they had no record of any shipment being placed to them for me...told me this has happened before...called Home Cinema Center...human answered phone, said he couldn't help me...suggested I try again tomorrow. I asked if Home Cinema Center was a real business, as I was worried because the tracing number they had given me wasn't even close to the type the shipper used...he hung up. I'll update this post and the ones I leave on yelp, etc...if and when this gets resolved."
"I had a great experience with Home Cinema Center. My oreder was placed on the 19th and delivered on the 27th, no damage and the cost was several hundred dollars less then anything else I could find. "
"I've purchased a few things through HCC and have been completely satisfied with the quality, service, and shipping time. i will continue to buy from this store
Great place, and I'm glad I found it online.
All arrived on time and in beautiful condition. Very happy with our selection and the quality of the item. "
"My order with Home Cinema Center goes down as the worst purchase experience of my life. The short story is that my couch took 4 months (plus an attorney's involvement) to be delivered. Be sure to read the other reviews here and on other sites -- many reflect similar experiences. Also note all of the other complaints on the BBB website (and their "alert" status on BBB)
The long story is that the original couch I ordered ended up with major structural damage upon delivery. After several unanswered emails, and phone calls I finally reached the company (who I firmly believe is just one person). The blame was initially put on me, as if I decided to take a sledge hammer to the major beam supporting the couch. Customer service continued to be virtually non-existent (It was always a struggle to get through via phone and by email). Worth noting: when I called from another number, they guy (Kelly) would answer. So it became clear that I was being avoided hoping the issue would "disappear." Many more unanswered phone calls and emails, plus finally an attorney's involvement resulted in the couch being delivered -- but it was the wrong color. If you are considering ordering anything from this company, my recommendation is to strongly consider otherwise."
"I absolutely love the piece and it fits into where I planned perfectly! It is such a pretty and unique piece. It was also packed so well that it was almost difficult to get out of the box. Even nicer than I had imagined!"
"I ordered a recliner from them and when I set it up in my living room and sat in it the back of the seat kept going back without stopping and the only way I could sit in the chair without the back going back was to move it right up to the wall. The foot rest was so hard to get down I had to kick it to get it down. When I called Home Cinema Center to address my concern I was treated rudely and told the chair was supposed to do this. The tag that comes with the chair says that all warranty work must be made through the dealer. I am considering legal action if the warranty is not honored on this chair. "
"I have ordered other items from HCC and have always been satisfied. This was no exception. The order shipped within a day of placing it on line and I received the item 5 days later. The item looked like it should and was just what I had expected. My husband loves our new sofa set and the fact we saved hundreds from local stores. "
"Ordered a dining set on Oct 6, 2014. Oct 7, 2014 received an e-mail stating the item is on backorder and my order has been cancelled. It appears my credit card has been refunded though."
"It took me several tries to log on - said I had registered before & had a password but then wouldn't let me access it. However once I got on everything was tremendous. My purchase shipped the next day and arrived 3 days earlier than initially stated. My husband loves his new theater seating & I am impressed with service. If every transaction goes as smoothly I will definitely use the site again.
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"Looked @ a console table on the site. Knew I wanted to put some AD/VD equipment on the lower shelf,but not sure if could support the weight. Called C.S. and asked if they knew. Nice lady said she didn't know but would check with mfg. 5 or so minutes on hold,she got the answer. Placed order arrived a day or 2 passed expected delivery date. Seriously, this is so not an issue. But there was an essential part missing as per diagram, for assembly. BF was assembling,as that's what good BF's do. Called Sunday(yes C.S. is there in Sunday), had the missed part FedEx'd in my hand on Tuesday.
Very happy camper here. :)"