"quick delivery of a well packaged order"
"I ordered 10 Bessey wood clamps that are no longer stocked at the local stores. I got free shipping ($35.00 and over) and received the order 1 day earlier than predicted. "
"Search and navigation of web site - - OK. When I went to track my online order, web site sent me to credit card order form. Hassle after that - - unacceptable. Not intuitive at all."
"Very good value - the internet price was better than any I found locally and free shipping to my door was a huge plus for me. And then, it even arrived earlier than I expected! "
"Ordered an expensive item online and somehow they had an old address in their system. Even after manually selecting my current address I got a confirmation email saying the item was being shipped to the wrong address. I figured a quick call would sort this out but unfortunately the customer service Kidd said that they couldn't change anything but they could cancel and maybe they'd be able to cancel and refund before the item shipped but maybe not. If it shipped they may be able to reroute the item or maybe not and if they could reroute it maybe there'd be an additional fee. I'd know within 3-5 days what was happening. That sounds pretty ridiculous to me. Beware of online shopping here unless you're willing to deal with a hassle."
"Great price and very fast delivery. "
"Very dissatisfied by Home Depot customer service following botched delivery service of washer/dryer unit. Customer service follow up has been completely absent. We bought the washer dryer in June and only had delivery in late August. Installation was also not complete. Had to complete on our own. Still no word from Home Depot now in September."
"Merchandise received in timely manner-without a long wait, as I needed it as soon as possible."
"Home Depot said I could purchase Assembly service for this 15x8 LIFETIME storage shed. (Assembly is available from Lowes and Sams Club.) After my on-line purchase, when I called for assembly, Home Depot said they don't assemble those. Now I'm stuck either canceling and ordering/delay elsewhere, or finding/hiring my own help. On line should not have said assembly was available when it was not. "
"Excellent, in Customer Service and one of the best Internet sites for home remodeling etc. It is so easy to find what your looking for. I tried on another well known Home Improvement store and was so disgusted there Internet site is for Hunger. Home Depot gets an AAAAAAAAA++++++++.
Thank You Home Depot, Marty"
"Found what i needed, at a great price, "
"Great communication and helpful staff!"
"Delivered on time and in good shape. Easy instruction on assembly"
"Online delivered to store fast and easy and came 2 days early."
"It was very simple and easy. The E-mails sent out were extremely helpful and the product I ordered was terrific. Thank you so much.
Tom DeFilippo
Bethany, Ct. "