"I see some people putting a negative comment but let's be realistic.
yes, they don't as many staffs as before and yes, they blocked entrances other than one entrance and one exit. and yes, they don't have all the products available.

But seriously, having home depot is a huge thing for me. as I had to fix my toilet (and being a new yorker, you know how difficult it is without one), i went to home depot on 23rd st. I had to wait 10 mins to get a hold of a staff in bathroom but he told exactly what to buy and it was fixed.

sometimes we have to be appreciated more than we should.
"

"I ordered a twin size bed frame from Home Depot for my daughter on April 29th. Her birthday was May 14th, and the guaranteed arrival date was May 11th, so I thought we were safe in ordering this. Other items we ordered from different online retailers were the twin size mattress, sheets, quilt and pillows. Everything arrived as expected, MINUS the bed frame. On May 11th the "guaranteed arrival date" changed to May 14th. On May 14th the online order status showed processing, not even shipped. I raced to the nearest city with an Ashley Furniture (2 hours away) in order to get a bed so that we could continue with my daughter's birthday surprise. The thing that makes me most angry about this whole deal is that I have called various times to customer service and waited close to an hour to be connected each time -- and have been told the same story "your order is processing, we cannot cancel the order because it is outside of the cancelation window." Therefore, I am still being charged for a bed that has not shown up. Today is May 19th and the guaranteed arrival date is still showing May 14th, and the item is still "processing". Why can they not cancel my order already? I bought a bed elsewhere! Save yourself the shipping cost and the hassle of me having to return the thing! There is no FedEx in my town, so I'd be facing another 2 hour drive to drop the thing off to return it if it actually arrives some day... "

"LONG time patron, w/short break some yrs ago b/c cust of svc. Switched 2 Lowe's. Few yrs ago, decided to try HD again. Things at this store seemed better so I cont'd patronizing. This evening I went to HD to purch indoor/outdoor carpet & pvc board. PVC board - helped by "Junior" who deserves 5 stars. Afterward the good experience ended. I walked the store 4 almost 15 mins trying 2 find help in carpet. Finally found a woman who sd the person working that dept was on lunch but shd be back soon. REALLY???? Told her I was not going 2 wait 4 an employee 2 get back from lunch - if they cd not help me, I wd leave my cart & go elsewhere. She reluctantly paged someone (I had previously seen at least 6 employees walking the store- until I needed help). I started back 2 carpet (she didn't tell me 2 wait there or go back to carpet). A few mins later, Todd started walking my direction. I asked if he was headed 2 carpet. He gave me a dirty look & asked rudely "do you want something?" He was wearing a face cover, but it easy to see his dirty look & eye roll. I decided 2 overlook this & go ahead & accompany him 2 carpet. Once there, told him I wanted Elevations - Sky Grey Indoor/Outdoor 12 ft. Carpet. I have purchased this item here b4. His sd he didn't think they hd in stock. I sd web site shows they have 197. Finally, I went over 2 the rolls of carpet, looked up & pointed 2 the product. I sd "it is right there, you just need to roll it down." I was not rude or sarcastic in any way - just trying to point out the did have product. He was not happy. He rolled it down & asked how much I needed - I sd two 14' sections. He asked how wide I wanted (hello - it only comes in 12' widths) & I sd 12'. He sd he was sure they didn't have enough. It was clear there was at least enough 4 one 14' section. He argued he didn't think there was enough - web site info correct as of 10:00 last night & they hd been inundated w/contractor orders. Finally I sd "can we just measure it out & see if U you have enough 4 at least 14'?" Very reluctantly, he began loading into the measuring/cutting device. Another employee came 2 assist (he was polite unlike Todd). They measured the first 14' & started wrapping it. I asked if he cd only wrap the ends instead of the whole thing b/c I would need to fold in half, and Todd turned & gave me the nastiest look you can imagine. He sd it was easy 2 fold & showed by folding one section. I sd "honey that's fine 4 U, but I am not strong (I am also disabled, but did not feel it necessary 2 tell him that) & it would be easier 4 me 2 manage if you left the middle untaped (how hard is that?). He glared at me. The other employee stepped in & sd he wd tape the other end. Todd proceeded 2 throw it on my cart (reg cart-not lumber cart) w/o folding in half. I had to fold it in half - then b/c it was only 1/3 in the cart, I had 2 try 2 lift it on top & hurt my back in the process (the plastic "wrapping" clings 2 cart-doesn't slide). Asked 4 help-Todd ignored me-other employee helped get it on top of cart. I sd it was clear there was not another 14' of this color, but they did have blue in stock, so asked for 14' of blue. When Todd was totaling $, I asked 4 verification it was $168. I mentioned the .50 per ft & Todd snapped back "we don't sell by the foot, only by the yard." I told him that price per ft & price per yd are listed. He sd the per foot is just 4 your info. I sd you don't have to be a mathematical genius 2 know that price per sq ft & price per sq yd calculate the same (by now I had completely lost my patience w/his rudeness). I told him that he hd been a total **** since he came to "assist' me. He sd I had told everyone in the store how to do their job. I sd I only spoke to 1 other employee 4 help & he was polite. He then threatened me & sd "irrational behavior is a symptom of COVID19 & we have a right to refuse svc to anyone we suspect of having COVID 19." On my way 2 check out, I asked another employee 2 get me the store mgr. The asst mgr (store mgr not on duty) came 2 the front. I explained what happened & told him I wd likely never again shop at HD. Of course, he was apologetic & sd this was not like Todd at all (although one of several employees I spoke 2 outside when loading my car sd "that's just like Todd." Clearly Todd needs 2 give his job 2 someone who really wants it. HD should not tolerate this kind of rudeness & will lose customers accordingly. Neither Todd nor the woman I asked 4 help know what customer service is. In my over 40 years of being a consumer, this is, hands down, the ABSOLUTE WORST experience I have ever had AT ANY retailer. It takes a lot 4 me 2 complain 2 a manager & even more 4 me 2 post a neg review. Take that how U want."

"Home Depot has HANDS DOWN, the worst customer service EVER. First time I contacted them it too 3 days for them to get back to me and tell me to contact the manufacturer. Second time I sat on hold for over an hour and got the runaround and they never answered or resolved my issue."

"I purchased a washer and dryer, on April 7, 2020 and received it on May 5, 2020. Purchased all upgraded accessories for installation. Delivery team came and did not install anything because the vent they brought was to short, therefore the feet on the dryer were not put on, power cord not installed onto the dryer, washer hoses not connected, washer not leveled. They just dropped them off and left! I called home depot, on hold the fist time for 45 mins and got no where, called second time on hold for 2 hours and 15 no one picked up, third call on hold for 40 mins and was told too bad so sad because install was free. No, the install was included in my purchase. My husband spent an entire day tipping the dryer over to put feet on it, watching youtube videos to install the power cord, etc. I ran load in the dryer and it burned out and no longer works. I had it for 24 hours!
I have little kids, laundry is pilling up and home depot refuses to provide proper customer service!"

"Still waiting a week later for item to ship. Horrible. NEVER order anything onlinr"

"Ref: Order # 208094621
I have ordered one item on Apr 13 2020 on Home Depot website and till Apr 30 2020 there is no shipment of item - The worst experience with the worst website (There is no cancellation of order, and toll free number is not working). Hate it "

"Probably my worst experience with any retail store.

On April 16, 2020 I placed an order online for fence material. I can’t move into my home until I have a fence built for my dogs. When placing the order it did not give me the ability to select a delivery day due to COVID19 and said that a member would be calling within 24hrs to schedule a delivery day. I didn’t hear anything for 3 days and figured they were having issues due to the current situation. I finally decided to call and the women I spoke with at the N Thornton location said that it was my fault for not selecting a day. I explained what happened and she said that she wouldn’t be able to deliver until April 27, 2020. I understood given the COVID19 situation. She set April 27, 2020 with a 14hr delivery window of 6am-8pm.

April 26th came and I checked and it showed the same day and delivery window. I took the day off of work as it stated that an adult had to be there. Again, I can’t move into the house so I woke up and drove to the house so I could be there for the full window in case it came early. I checked online again and again it showed the same day and times. I called the N Thornton location in the morning to confirm and was told that they couldn’t confirm times but that my window was from 6am-8pm. I asked if she could give me a better idea of times and she said no and then hung up on me.

I kept checking on the internet and it stayed the same. I waited at the empty house from 6am-7pm. The store was closed at 6pm so I called the 800 number. I was told that the day was changed to May 4, 2020.

I didn’t receive a call, email, text, letter, absolutely no form of communication at all. This is a $3000 order that I already paid for in total on the 16th as well as the $89 express delivery charge.

Worst retail experience of my life. I have been a die hard Home Depot customer my entire life. Myself and my entire family will never step foot in a Home Depot again. They will not receive another penny from me."

"My husband visited the store on 4/24/20 because we received an email that the order was ready. When my husband arrived at the Pro Desk (chosen for pickup location) they directed him to customer service. He informed the associate he chose pick-up at Pro Desk. My husband waited over 45 minutes before leaving without the door. The next day my husband went back to get the door and the associate said the order was already picked up which was false. My husband waited again for the door. The door they gave my husband was incorrect. We ordered a 28x78 right handed door. They gave my husband 24x78 left handed door. On 4/2620 my husband and I went back to get the right door. At the customer service desk, I asked "Bernadette" for the store manager, Daryl Jones, and was told he weren't in. I asked if there was a manager for fulfilling online orders. She said, "Yes, I'll call Raj." Then my husband and I were met by "Jim", the assistant manager. I asked JIM do you have a manager for online orders and he said, "No." I told him I wasn't sure why Bernadette would say that. Jim then asked to see the online order. He said to me, "Oh this is a special order door." I let him know it wasn't because it was a simple purchase online. Jim was passive, he said "Oh this is only a handle mix up." I explained to him it was more than that, it was about the lack of knowledge and training of over SIX representatives. His tone grew and said, "Don't get an attitude with me." I responded, "You're giving me an attitude now." He responded in the most unprofessional statement I've ever heard, "I'm getting an attitude with you because you have an attitude with me." Isn't a manager's job to help and reassure a customer? Jim instead responded by escalating the situation and not deescalating it. Once we were given the door, at home we noticed damage to the paneling. I called customer service who informed me I could get a carrier or local store driver to pick up the door. THEN I received an email from a "Jasmine" informing me that the door could NOT be picked up. That's EIGHT customer service representatives/managers who have no proper training in store processing and general customer service. I will NEVER shop at ANY Home Depot again. I will cancel my credit card and no longer place any installation orders (placed two over $1,000 dollar orders with Home Depot). "

"March 21, 2020 We purchased a pressure washer using a Home Depot Credit Card.
March 25, 2020 We tried to take it back to the same store it was purchased from.

Due to COVID-19 the store was allowing limited access and a rather large line had formed outside. We call the store's customer service to see if we could wait to return the equipment. The representative said that due to COVID the 30 days had been extended to 90 days, if it was purchased using a store credit card we had up to a year to return it. I advised her that it was a gas powered piece of equipment, she said that didn't matter. So we left to return at a better time.

April 23, 2020 My partner took the pressure washer back to the store with the unopened bag including sales tag, sales receipt and everything that had come with it. It had never been more than tripped over in the garage.

He was told since more than 30 days had passed, they couldn't take it back. to which he showed the representative the sign in front of her computer stating return periods had been extended to 180 days! She had to get the manager to proceed. The manager stated it could be returned, but could not be placed on the original form of payment - a Home Depot Credit Card! - she could only give an in-store credit! She further stated she could NOT give the full purchase price, she could only return at the current sales price

I have come to the following conclusion...
Home Depot is a scam. They will do anything and everything in their power to take advantage of the consumer. Particularly while tauting themselves as virtuous in their care for their customers. Business and personal cards will be cancelled and we will shop elsewhere.

"

" This is my second day on the phone waiting for service for over 30min. The young lady who answered the phone was in Tempe Arizona and could do nothing. She cut me off and "stated that she would call the store as if she had better access than I" and naturally she did not. The store won't answer the phone. The website gives no hyperlinks for misplaced orders. This company is not prepared for online orders. DO NOT DO IT!!!!!!!!!!"

"Home Depot # H6566-83444 was a gas generator and a quart of oil to be shipped to the store. After about 7 days, the store called me and told me that the generator had been cancelled and had to be ordered online. I went on-line to reorder this item and was only able to use "expedited shipping". I could not delete "expedited Shipping" or change it for the order on-line. The first person i spoke with took 5 minutes to verify my credentials (that it was really me). I asked to speak to someone with American English as a first language and got the run around for another 15 minutes. Finally I got transferred to another person who was supposed to be a 'supervisor' and then after another delay, (5 minute wait), someone came on the line who i could hear clearly, but they kept saying they could not hear me, then they disconnected me. I was able to finally order the item on-line at a higher price than I had ordered in-store. This person was clearly competent, but as I was telling her what I see on my order screen in real-time, she was not able to see it. Her screen was different, but she was able to drop the expedited shipping and order the generator for me."

"Home Depot's inept installers of a new washer machine damaged my property (they were asking ME which way to turn the faucets). Home Depot has given me the runaround since then.

1. The inept installers damaged the faucets and wall where the new washer was to connect to the plumbing. They then left.
2. The "associate store manager" at the Reston VA office (a Mr. Wright) assured me Home Depot would fix it after I sent him the photos of the damage that he asked for,
3. Home Depot did NOT fix it and authorized me to get my own plumber and send Home Depot the invoice. I did.
4. Home Dept then told me that I would have to deal with their insurance company at some unspecified location.
5. Since then, I have been given the run-around. No reimbursement, no contact from their insurance, nothing."

"I order something by mistake and found out it wont' be available to pick up for another week and half, I chat with someone right away and they said i'm sorry but we can't cancel your order until your order has been ship ?? ?? ? that's ridiculous "

"I'm home for a very short time due to being on leave with the military. With that being said, my time is very important to me. I came to the Home Depot on North parkway in Huntsville, Alabama to purchase a grill. I asked for help because the grill I wanted was on the highest shelf in the store, wrapped, and ****. After asking for help, I was told that someone would be with me in a minute. Keep in mind it was 8 PM on a Saturday and was not busy at all. I waited around 30 minutes for someone to help. Finally, someone who I thought was helping came over. The girl who called for help asked this employee if he could help a customer with a grill. The employee said no. I'm not sure if he was joking or not but he kept walking. At this time, it has been almost 40 minutes. I then, went to the isle and my girlfriend was on an employee ladder attempting to get the grill down herself. That is how terrible the service was. Finally while we were on the employee ladder doing it ourselves, an employee came to help. While checking out, the girl told us she would discount it for our trouble. She gave me a 10% discount. I then showed her my military ID and she said I could not get a military discount because she gave me a discount for the trouble in the store. This is absolutely the worst experience at any store I have ever had. This place is a joke. Do not go there!"