"Home Depot failed me twice in a month . First the store never placed the order for material then I placed an order for different material online and it was lost by the store again ! Two delayed projects , angry constructora who are on a tight schedule . I will never work with Home Depot again !"

"BEWARE - Messed up ordering system and no management or responsibility by staff in the store, I went into the Gosforth Bakersfield store looked at and bought a Refrigerator and paid for delivery ...... after a few days when there was no call to arrange delivery , I called the store ..THIS IS WHERE THE HOME DEPOT DELIVERY CIRCUS BEGAN ! No one at the store or at the various tel numbers could put me in touch with the delivery people , apparently this is a separate "contracted" service...... then they cancelled my order , even though they had charged my bank ... SO IF YOU BUY ANYTHING LARGE FROM THESE VERY DISORGANISED PEOPLE < DON"T PAY UPFRONT FOR IT >>>ONLY PAY IF YOU ARE TAKING IT WITH YOU ............... AND DON"T EXPECT ANY HELP FROM HD BECAUSE THEY DON"T CARE ABOUT YOU !"

"Purchased a weed wacker 1 year ago used it 4 times and motor seized up. Called customer service and was told I needed to deal with the manufacturer. Not a problem but asked if they could print me a copy of my receipt and that's where the problems started. They told me that if I had purchased their extended warranty that they could but since I didn't they couldn't print me a receipt. Then the CS person begins to lecture me on keeping receipts for big purchases. That's when I told her I will be keeping all of my receipts from Lowes from now on."

"I ordered a dishwasher from Home depot after spending over an hour on the phone getting help from a home depot representative. She helped me find a dishwasher that could be delivered within two weeks that fit my measurements. Temco's first delivery wouldn't install the unit until I had the plumbing valve repaired. I wanted them to take the dishwasher back but they told me it would be faster if I kept it. On Temco's second arrival two weeks later after plumbing was corrected, they couldn't install the dishwasher. Now they tell me it's too large for the space. I tell them to take the dishwasher and return it. Oh no, I need to call home depot to schedule. So, I spend another 30 minutes on the phone talking to home depot. It gets scheduled for pick up the next day. Temco calls me to find out where they will find the dishwasher. Now they have the wrong address, how this happens is beyond me (Dumb as Rocks). They tell me I need to call home depot again. Oh, joy another 30 minutes. Of course, home depot has no idea how my address got changed. A glitch in the system, I'm told. Maybe they just like talking to me. I'm now told that it will be picked up the next day. The next day comes and no one calls or shows up. I call Temco, yes, I see that the addresses has been changed but you needed to call and schedule another pick up with us. So now I'm dealing with dumb and dumber. I went through Home Depot because it was a bit less expensive. The time I've spent has cost me more than I ever would have saved. This is the second experience I’ve had with Home Depots outside services. Both have been awful."

"So I order a couple of items online, pay for my purchase only to receive a message my items will be available for pickup in the next two hours and that I'll receive a text when my items are ready for curbside delivery. I wait over two hours, no text. So I check my email and there waa my notification that my order was ready for curbside delivery. I get to the Home Depot, call the number as instructed, only to be told they don't do curbside delivery after dark. At no time during the online ordering process was this ever mentioned. So I tell the lazy, rude and ignorant "sales associate" I want to cancel my order. She proceeds to put me on hold for ten minutes. I was STILL on hold when I walked into the store and saw 5 very bored looking females standing around the "customer service" center doing absolutely nothing. I hold up my phone, the speaker activated and asked if one of them thinks of themselves as a comedian. The associate that pipes up, presumably the rude twit who told me no curbside deliveries after dark, is now quick to tell me there's no curbside deliveries after 6 p.m. Uh, Einstein, it's now APRIL. It doesn't get dark until 7 p.m. at the earliest. I have never seen so many lazy, useless individuals grouped together in one place and then referred to as "employees" - a term that by it's very definition means people who WORK. No danger of that happening amongst the Home Depot "associates." More like "hoe-ssociates.""

"WARNING: Don't ever shop with Home Depot, they steal your money and refuse to give it back. I purchased a shower door and towel bar from this **** poor company and was charged $510.69, ok fine. The next morning I woke up to an additional charge of $455.45 that I did not authorize Home Depot to take. So I called and they reversed the charge, then they charged it again, then they reversed it again .... this happen about 15 times from about 7 am on Saturday until about 9 pm that evening. When it was all said and done Home Depot has STOLEN $966.14 from my account and canceled my shower door, and when I call to talk to a manager I'm told it's my banks issue and there is NOTHING HOME DEPOT WILL DO TO FIX THE STOLEN MONEY OUT OF MY ACCOUNT......

SO NOT ONLY DOES HOME DEPOT STEAL MONEY OUT OF YOUR ACCOUNT THEY REFUSE TO GIVE IT BACK OR DELIVER THE ORDERED PRODUCT. NOT TO MENTION THE 8 HOURS I SPENT ON THE PHONE CALLING THE CUSTOMER SERVICE AND GETTING NO WHERE. THIS COMPANY IS A JOKE AND DOES NOT DESERVE THE RIGHT TO DO BUSINESS. "

"Purchased 2 storm doors in March 2019. Doors never opened right, sticking and large gap in door . Door was not installed properly, no screws in door jam to hold the door. Therefore all the problems. home depot sent 2 different installers out, but the problems did not get fixed. Called again in march, and was assured that they had new installers, and they would be calling to set an appointment. I would think that since their competition is Lowe's and Menards, they would be concerned about losing business. Never buy from home depot again
"

"I chose Home Depot to complete my kitchen remodel. Initially the process was great. However, the subcontractor provided by HD who installed the countertop did a horrible job. They were difficult to work with immediately. They made it clear their time was more valuable than mine when trying to schedule. The man who did the measurements was rude to me and my main contractor. The install though was terrible. One slab was cut at a wrong angle and did not **** up to the stove, at places leaving a gap of almost 1/2 an inch. The same on another slab. I was told the seam wouldn't be noticeable, but there's a ridge and it's not level with the neighboring slab. (I was told the seam should be polished down till it can't be seen or felt) the slab for the sink is where it's really unjustified below industry standard work. The hole for the sink was cut so far back, the faucet can't be installed. He cut the hole for faucet anyway knowing this. They told me I could remove my window frame. To make things worse, the installer drug dog poo into my house. I don't have a dog. Immediately I called the store. Logan asked I provide photos, which I did and was told, in writing, it was below standards and would be looked into. I never heard back from the store. I called corporate and was connected to Erika. She actually laughed when I told her everything. I was contacted by the installer who sent their manager to the house to inspect, again my schedule was inconvenient for them. He attempted to spin me but admitted it was poorly done. I was later contacted by someone at the installation company via email and was told it was not properly installed and needed to be replaced. Erika at Home Depot corporate also sent me an email saying it would need to be replaced. I was then contacted by Adrienne at the store who involved a guy named Steve. They told me they'd give me any faucet I wanted and financial compensation for my troubles. I want to note Steve was aggressive and attempted, in my opinion, to try to bully and intimidate me. The call dropped. I emailed Erika and accepted the new install, the faucet and financial compensation I was offered. She responded in writing the next day telling me I had two options: $500 and I just deal with the poor quality work or they will come install a faucet I provide at my expense and they'll give me $200 for the inconvenience. I responded I expected they honor their original resolution offers. She responded it was not negotiable. I have filed a law suit in order to recover my money. In the mean time, I live with a kitchen that is not fully functional. It's costing me money in a variety of ways from eating out, bottled water, lost wages to my other workers, etc. Plus the inconvenience of having to do dishes in my bathroom for over two months now and my house in disarray and it will still be a while before its resolved. Home Depot has made it clear they don't think I'm worthy of quality work and they are an unethical company. I attempted to place a review on the Home Depot website but they've blocked my ability to. "

"Shipping only took 4 days. Received it 2 days earlier than expected. "

"We purchased quartz countertops with the waterfall option from Home Depot, installed by The French Quarry in Phoenix, Az. The waterfall was installed with the side closest to the cabinet unpolished and covered with scratches. The French Quarry said they never polish that side and there was nothing they could do. One of the tops was installed with a high spot at the seam so bad that a plate will not sit flat and rocks up and down like a see-saw. The French Quarry said that was "within tolerances" and refused to correct the problem. No one from Home Depot would come to look at these problems. We filed a complaint with the Az. Registrar of Contractors. Home Depot finally sent a rep to the field inspection with the ROC. The Home Depot rep was focused on proving that we had to accept the installation. He never offered a regret that we, as Home Depot customers were not happy. After the field inspection, "the Registrar determined that there is not sufficient evidence to find that the Respondent (home depot) failed to meet minimum workmanship standards" The Home Depot and The French Quarry are content that their work meets "minimum workmanship standards" and will not correct the problems. So, if you choose to hire Home Depot or The French Quarry you may get work that meets "minimum workmanship standards" and there is nothing you can do about it. Is "minimum workmanship standards" the level of quality you expect?"

"Forward final mile never picked up my old stove one truck came up didn’t try to pull into driveway saw me pulled off called & said he couldn’t get into driveway to pick up stove. Stove was delivered in same driveway with no problem. Received the worst service from Kelsey she failed to properly reschedule another pick up date. Called again at this point it had been a month no one came back out. Called again & again finally talked to Forward Final Mile again who told me my order had been closed even though they never picked up old stove. Issue still has not been resolved if I could do it all over I would never use this company. Horrible experience Kelsey horrible woman terrible service never dealt with this level of poor service. "

"I bought a container of caulk and walked out to the car, realized I had bought the wrong color. When I went back in, less than 5.minutes after the original purchase and asked for an exchange in the right color, Home Depot charged me a $3.00 restocking fee. They got me this time, but I will never shop there again. "

"SHOCKING TRUTH ABOUT HOME DEPOT!

Home Depot doesn't care about their customers! They took a Christmas gift and obliterated it:

After spending almost $5k they show customer appreciation by missing MULTIPLE delivery appointments, repeatedly lying to me, never following up, dropping the ball repeatedly, trying to pass off a used/damaged toolbox as 'new', and making their customer come pick up their 3 pallet flooring "DELIVERY" order themselves (by which we had no other means than to unload one 30lb box at a time!). Why? Because we couldn't wait yet another week not even knowing if it would really show up AGAIN! Oh yeah did i mention the lies? Or that management agreed to a deal with me, after which corporate called me and retracted from it!

Most importantly to me, the toolbox i got for my fiance (something he's wanted for a long time) was a Christmas gift! I was so happy to be able to give him this gift this year, the look on his face was unforgettable... But now I just feel bad for it because all it has done is cause us stress and waste our time and money (3 days off work for missed appointments!) The most crushing moment was when he made the decision to pick up the flooring and deal with his gift later.. He called me after they tried passing off a damaged box as New, and he said "i don't even care about the toolbox anymore, let's just get the floors done" "

"It's Tuesday at 2:30, all I need is a replacement handle for a toilet ($9.95). I saw the returns group was not full so I asked for help - they said no and sent me toward the checkout. More than 50% of the lanes were closed, I approached a man who looked like he was either in the contractor lane or the self checkout so I asked him. He said contractor so I walked up to the self checkout. A Home Depot employ came and kicked me out of line pointing down an isle I had not seen that was backed up 5-6 isles long. No employees are looking to help - they treat customers like problems. Very sad - too much of the world is acting like this. No respect, self centered...."

"After having the same washer and dryer for 20+ years I decided to go to my local Home Depot to get a new front loading washer and dryer. I fell in love with a LG set. When purchasing the washer and dryer we decided to open up a Home Depot card to build my husband's credit. We put 1/2 on the card and 1/2 on my debit card. This was on 11/28/20. The sales person who helped us said we couldn't get the washer and dryer until 1/9/21. Though it was over a month away we decided that would be find because we were going to custom build a pedestal for this purchase and I would need a bit to complete that project. We were told that we would get a phone call the day before to give us our delivery window. We never received a call on 1/8/21. I had to call to see what is going on with the delivery. I found out the washer and dryer delivery was now pushed out to 2/17/21! We received no phone call, no heads up. My washer has since quit working so now I do not have a washer. I went to the store to see what we can do or if they have a comparable set I can get sooner. The sales person said we may be able to get the washer and dryer set in white sooner, but couldn't guarantee this either. The sales person who was helping started talking about their MLK sale deals. I found another set, the date we could get this one was 2/5/21 and that was not a guaranteed date. We decided to get a refund and try somewhere else, however the refund is where it gets super fun.
This is where everything gets super fantastic. We had already paid off the Home Depot card and they froze the account because it isn't normal for people to make a big purchase and pay it off so quickly. I spoke with a manger and he said he would get me a cash refund due to all the issues we had. I was like great this is fantastic. The manager left and 10 minutes later came back and said he cannot give me the cash refund he said he would. It would all have to happen the way we purchased it. The manager also made a comment he would like to see the corporation just do away with appliance sells because his life would be easier if they didn't have to worry about them. This was not professional.
My husband was on the phone forever with the Home Depot card to get it unfrozen to accept the refund. Once he got through they said we have to call back in 2 days to see if the refund went through, but the account will be frozen until the refund pushes through. Once the refund is complete it will be 7-10 business days for us to get a check for the refund. They cannot electronically push the refund back to the bank that paid off the card.
The communication is lacking. While we were trying to work out options with the store the lady in the front let us know that there has been so many issues with appliances and people have been waiting 4+ months for their appliances to come into stock. Had we known this we would have shopped elsewhere or went with another manufacturer. The lady also said that the delivery/warehouse personnel are a 3rd party provider and they are hit and miss with the communication to the customers and there is nothing they can do about it. I would love to know why they are even selling items they know will not be in stock for 4+ months. Why they are doing business with 3rd party vendors that are known for lack of communicating with their customers? All of this reflects badly on them. They did nothing to make this purchase right. I am out a washer and dryer, I have to wait a week to 2 weeks for a refund. All of this could have been okay had honest communication taken place. Once we get the refund we will be canceling the credit card. My husband is a contractor who has many times gone to Home Depot multiple times a day to assist his customers. Because there was nothing done to make this right he will be using Lowe's now for this daily construction needs.
My suggestions for the store to improve:
1. Be honest with the customers. Let them know that the manufactures are being delayed and the purchases can take months to arrive.
2. Do not have sales for items you do not have available to customers. Most of you customers will need the appliances soon otherwise they would not be shopping for appliances.
3. Do not offer a solution you cannot follow through with.
4. Don't blame all the issues on other companies. The people you do business with will reflect positively or negatively on you. If you continue to get complaints do business with another company that can keep YOUR promises.
"