"Great service with quick delivery!"

"I went to Home Depot expecting a professional transaction along with professional installation. I went to the store and picked out doors that I needed to be installed, paid the $30.00 deposit for professional measurement then waited for the installation. Keep in mind that this all began April 7, 2008. During the first door install attempt the measurements were wrong so the door was taken back to the store. The door was scuffed very badly too but the store sent the contractor back to try and make the install anyways. I refused so the door was returned. The store blamed the contractor and the contractor decided to match the price difference of a larger size door that would cost a little more since they don't carry that size door in stock. Two weeks went by and I happened to walk by the store and the clerk said I'm glad you came by, the reason I asked you to come in was to make sure which door you wanted?? No one ever called me to come in and this happened twice. Then I called the store and they said I needed to pay my end of the price difference. I thought that they would tack in the bill so I paid over the phone. Then the clerk called me two days later and said that they needed money for the prices difference. I told him I already paid and sent a copy of my e-receipt. I was told they had problems with the system. I contacted Home Depot in Atlanta who assured me that they would be monitoring the issue. When the door did arrive 3 weeks later they delivered a swing out door with a threshold that didn't match my setup. Ugghhhh. During this entire time I had a large tarp covering the back door to keep rain out because on the initial install they had to remove the back door and reinstall so I had A thin gap around the door. Keep in mind I'm trying to sell the house. A new door had to be ordered but it won't be installed till July 23, 2015. The only assistance I received from Corporate Customer Service in Atlanta was to inform me when the next install would take place which I was already informed. No offer to expedite the order was ever provided. The total time for install from start to finish will be 106 days so long as the doors that arrives is a correct fit. I did contact BBB just to have a record on file because I have no hope in Home Depot to do anything above and beyond. "

"Item arrived as described and was delivered very quickly. Exceeded my expectations."

"The plant arrived very fast. Love the boxwood. Already have then in the ground. Ordering 4 more"

"You would have gotten 5 stars if the delivery was faster. Other that, terrific!"

"Very professional staff and delivery was on time."

"I really like being able to order online and pickup the items... when it saves time.... But the local store has removed the special line for on-line order pickup, so now you've got to wait through with all the returns. This removed the main benefit of the on-line ordering process with in-store pickup. I like being able to tell if the items are in stock, and to have them collected for me, and the email and text messages sent when my order is ready. But WHY remove the pickup line from the customer service counter? That's just nuts........The ship to home works great. So overall I'm pretty satisfied. Now if they just make the pickup fast and easy it'll be awesome!!!"

"I was unable to cancel an online order over the phone. Minutes of menu options got me to a person, who transferred me back to the same number to start all over. I was finally able to cancel the order using their online chat option. "

"After waiting for 3 weeks my order was cancelled......................"

"Thanks for your fast delivery! "

"I went to Home Depot to pick up and order that I placed on line. There was a major problem with the order. I asked the woman who I was working with to get the store manager. He also told me that he could not do what I was asking. I then said to cancel and return the special order items and I would get the some place else. I told him that there is no reason why he could not solve the problem. He ended up solving the problem and I was able to take my order home. He had to work hard to get the problem resolved and ended up doing a good job for me. Thanks to the store manager that said it could not be done. I do not accept answers like this."

"Home Depot makes online shopping easy, quick and very satisfying."

"Telephone person was very responsive to my inquiry and went out of his way to resolve my situation."

"I had to call back 3 times about my back ordered item. Last time I got someone that could actually help. "

"Service was good. Web site showed 4 items in stock, but according to store, none were in. Took 4 phone calls to accomplish a task that should have been able to do on line with no problem."